Top 230 Project director Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Director, Community Project Development
i-80 Gold Corp. —Reno, NV
- Full-time
- Engineering
- Office
- Master's degree
Quick Apply
Site Supervisor
Community Services Agency —Reno, NV
- From $53,700 a year
- Full-time
- School experience
- Classroom
- CPR Certification
- Health savings account
- Health insurance
Quick Apply
Facilities Engineer
GI Consultants —Reno, NV
- $35 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Case Specialist
Feeding Pets of the Homeless —Carson City, NV
- $21.00 - $21.50 an hour
- Full-time
- Bilingual
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
8d
Preschool Administrate Assistant
Reno Christian Fellowship Preschool —Reno, NV
- $16.50 - $17.50 an hour
- Overtime
- Background check
- School experience
- Classroom
- 403(b) matching
- Paid holidays
Quick Apply
10d
Photo Editor
ZLINE —Reno, NV
- $45,000 - $53,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Assistant Director of Property Operations
Grand Sierra Resort and Casino —Reno, NV
- $85,000 - $100,000 a year
- Weekends as needed
- 6 years
- Writing skills
- Driver's License
Quick Apply
9d
Graphic/ Web Designer
Boomtown Casino Resort —Reno, NV
- English
- Mid-level
- Hotel
8d
Mechanical Engineer (Nairobi, Kenya)
Planate Management Group —Carson City, NV
- Full-time
- 7 years
- Microsoft Excel
- OSHA
- AD&D insurance
- Paid holidays
Quick Apply
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Associate Director, Program Management Office (PMO)
Chewy —Reno, NV
- $124,500 - $232,500 a year
- Full-time
- Engineering
- Travel
- Mentoring
- Paid holidays
- Health insurance
Operations Administrator
Northern Nevada Medical Group —Sparks, NV
- $100,256 - $150,384 a year
- Full-time
- Inventory management
- Writing skills
- 3 years
- Health insurance
- Dental insurance
3d
General Manager HOA
FirstService Residential —Reno, NV
- $105,000 - $125,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
Director of Programs
Domestic Violence Resource Center —Reno, NV
- $74,000 - $86,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Behavioral Health Administrative Director
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Center Operations Director – ABA Services
Proud Moments —Reno, NV
- Full-time
- Mid-level
- Clinic
- Supervising experience
- Health insurance
- Dental insurance
10d
Corporate Executive Assistant
Sierra Medical Services Alliance —Reno, NV
- Part-time
- 5 years
- Writing skills
- Office
Quick Apply

I want to receive the latest job alert for project director in reno, nv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

project director jobs in reno, nv

Director, Member Advocate Center

Director, Community Project Development

Site Supervisor

Facilities Engineer

Case Specialist

Preschool Administrate Assistant

Photo Editor

Assistant Director of Property Operations

Graphic/ Web Designer

Mechanical Engineer (Nairobi, Kenya)

Director Food and Beverage, West Region

Associate Director, Program Management Office (PMO)

Operations Administrator

General Manager HOA

Director of Programs

Behavioral Health Administrative Director

Creative Director

Director of Customer Service

Center Operations Director – ABA Services

Corporate Executive Assistant

I want to receive the latest job alert for project director in reno, nv

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected