Top 354 Senior operation manager Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Senior Operations Manager, Fulfillment
Grove Collaborative —Reno, NV
- $110,000 - $120,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d
Operations Manager
DSV —McCarran, NV
- $100,000 a year
- Overtime
- Microsoft Excel
- 5 years
- Computer literacy
Operations Manager
Newell Brands —Reno, NV
- Mid-level
- Organizational skills
- Business
Quick Apply
Senior KOL Strategy and Engagement Manager
PROCEPT BioRobotics Corporation —Carson City, NV
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Reno Arena Project Engineer
Grand Sierra Resort and Casino —Reno, NV
- Extended hours
- Hospitality
- Construction site
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager
Briggs Electric —Carson City, NV
- $140,000 - $180,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
IT Support II
Truckee Gaming, LLC —Verdi, NV
- Weekends as needed
- Ability to walk for extended periods
- English
- Mid-level
Quick Apply
Community Donation Manager (Operations Manager)
Savers/Value Village —Reno, NV
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Senior Engineering Team Lead
Thermo Systems LLC —Nevada
- $140,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Mining Engineer
Imerys —Reno, NV
- Full-time
- Background check
- Microsoft Access
- Bachelor of Science
- Health savings account
- Relocation assistance
Quick Apply
4d
Senior Project Coordinator (Mining Construction - Civil / Earthworks)
MineSpec —Reno, NV
- $125,000 - $150,000 a year
- Full-time
- Civil engineering
- Construction site
- 3 years
- Opportunities for advancement
Quick Apply
Project Development & Construction Manager
MineSpec —Reno, NV
- $196,000 - $232,000 a year
- Full-time
- Civil engineering
- Construction site
- Office
- Opportunities for advancement
Quick Apply
Pharmacist
PharMerica —Reno, NV
- Full-time
- Mid-level
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
Home Care HR Specialist
Right At Home —Reno, NV
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid time off
Quick Apply
10d
Sr Project Manager
BizTek People, Inc. —Reno, NV
- $84 - $89 an hour
- Contract
- Word processing
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
Electrical Technician
Experis —Sparks, NV
- $36 an hour
- 12 hour shift
- Management
- Military
- Residential
- Health savings account
- Disability insurance
Quick Apply
Project Manager
BizTek People, Inc. —Reno, NV
- $80 - $84 an hour
- Full-time
- Word processing
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
Private Client Solutions Senior Accounting Specialist
Eide Bailly LLP —Reno, NV
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Mid-level
- Profit sharing
- Disability insurance
Senior Accounting & Payroll Manager (Hybrid Quarterly)
Holm Electric —Incline Village, NV
- $70,000 - $92,000 a year
- Online Application
- Hybrid work
- Inventory management
- Office
- Residential
- Paid training
- Paid holidays

I want to receive the latest job alert for senior operation manager in reno, nv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior operation manager jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

senior operation manager jobs in reno, nv

Director, Member Advocate Center

Senior Operations Manager, Fulfillment

Operations Manager

Operations Manager

Senior KOL Strategy and Engagement Manager

Reno Arena Project Engineer

Senior Project Manager

IT Support II

Community Donation Manager (Operations Manager)

Senior Engineering Team Lead

Mining Engineer

Senior Project Coordinator (Mining Construction - Civil / Earthworks)

Project Development & Construction Manager

Pharmacist

Home Care HR Specialist

Sr Project Manager

Electrical Technician

Project Manager

Private Client Solutions Senior Accounting Specialist

Senior Accounting & Payroll Manager (Hybrid Quarterly)

I want to receive the latest job alert for senior operation manager in reno, nv

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected