Our Purpose at OB-GYN Associates:
OB-GYN Associates' purpose is to provide our patients with high quality and comprehensive women's healthcare. Our physicians and staff are committed to provide this care by using an experienced and evidenced based approach to the clinical application of this care. Each patient will be treated with respect and compassion in an environment that conveys efficiency and professionalism.
As a leader in women’s health for Northern Nevada, we strive to provide a fast-paced and friendly environment for patients and employees alike. Our culture revolves around respectful working relationships and strong problem-solving abilities.
Some of the great rewards that come with full time employment include:
· A generous employer contribution to retirement accounts (no matching contribution necessary)
· Employer paid AD&D Life Insurance and Employer paid Long Term Disability coverage
· Minimal employee contribution toward premium for self-coverage Medical/Vision/Dental plans
· Employer provided company logo wear shirts/scrubs
· Employer paid holiday and seasonal events
Qualified candidates will be sent a follow up email with instructions for completing a video interview as the first step in our interview process. Any candidates that are given an offer of employment will be screened with E-Verify. All employment offers are contingent upon successful drug and background screen.
Values:
*We seek to find employees that exhibit the following values:
Compassion
· You inspire others with your thirst for excellence and compassion for patients
· You care intensely about patient outcomes and team success
· You celebrate team wins
· You are tenacious
Selflessness
· You seek what is best for patients and the group, rather than best for yourself
· You are ego-less when searching for the best ideas
· You make time to help colleagues
· You share information openly and proactively
Communication
· You listen well, instead of reacting fast, so you can better understand
· You are professional, compassionate, concise and articulate in speech and Writing
· You treat people with respect independent of their status or disagreement with you
· You maintain calm poise in stressful situations
Honesty
· You are known for candor and directness with kindness
· You are non-political when you disagree with others
· You only say things about fellow employees you will say to their face and get the right people in the room
· You are quick to admit mistakes
Judgment
· You make wise decisions based on our mission (people, technical, process and creative) despite ambiguity
· You identify root causes, and get beyond treating symptoms of problems
· You think strategically, and can articulate what you are, and ore not, trying to do
· You smartly separate what must be done well now, and what can be improved later
Courage
· You say what you think in a respectful and compassionate way even if it is controversial
· You make tough decisions without excessive agonizing
· You question actions inconsistent with our values
Curiosity
· You learn rapidly and eagerly
· You seek to understand our patients, their concerns
· You are broadly knowledgeable about our specialty and business to understand how your work has an impact
· You contribute effectively outside of your department to all areas
Innovation
· You re-conceptualize issues to discover practical solutions to hard problems
· You challenge prevailing assumptions when warranted, and suggest better approaches
· You create new ideas that prove useful
· You keep us evolving by minimizing complexity and finding time to simplify
Impact
· You accomplish amazing amounts of important work for patients
· You demonstrate consistently strong performance so colleagues can rely upon you
· You focus on great results rather than on process
· You exhibit bias-to-action, and avoid analysis paralysis
Job Description:
Title: Scheduler / SME
Reports to: Front Office Supervisor
Position Role:
The Scheduler is responsible for maintaining the office schedule for assigned physicians and has significant impact in the productivity and efficiency of their assigned physicians’ office schedules. This position answers patient calls, schedules appropriate time slots based on the type of appointment, reviews the schedule for appropriate use of time, and manages with the doctor and medical assistant any changes to the schedule. It is a fast-paced environment that requires team work of others and the ability to synthesize information from multiple people and manage a doctors’ offices schedule based upon all available information.
Office Operation
· Answers patient scheduling calls and presents a professional environment to the patient over the phone
· Schedule patient appointments and procedures
· Enter appointment and patient information into EMR
· Manage appointment no-shows, reschedules, and cancellations
· Maintains scheduling protocols for each physician
Meets with physicians regularly to review schedule, discuss patient needs, make recommendations for improvement, and implement physician feedback
· Maintains a cancellation list for patients who are waiting for appointments
· Contact patients when referrals are received from outside offices to facilitate appropriate follow-up
· Ensures that scheduling records are accurate and neat including maintaining patient files, medical records, obstetric logs, and scanning.
· Maintains a clean workspace, including in shared areas such as the breakroom and conference room
· Other duties as assigned
Working Environment:
· Physical Demands
*Lifting Requirements 0-25 pounds
*Frequency of lifting 0-25% of the time
*Average percent of time during
regular shift devoted to; standing
walking, bending, reaching and
sitting 80%
*Ability to grasp with both hands,
pinch with thumb and forefinger
turn with hand/arm and reach above
shoulder height.
*Ability to speak on the telephone
and write simultaneously
*Ability to operate telephone system, office
equipment, computer system
· Visual, Hearing, Dexterity and Mental Demands
*Vision Adequate to perform the essential functions of the job such as reading reports, equipment and computer terminal
*Hearing Adequate to perform the essential functions of the job such as answering the telephone
*Speaking Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of relaying necessary information
*Dexterity Adequate to perform the essential functions of the job as it relates to performing operation of equipment
*Mental Demands Adequate to perform the essential functions of the job such as pressure to maintain revenue flow, dealing with patients and guests under stress or unhappy, managing multiple tasks.
Working Conditions
· Position requires work in normal office environment 100% of the time. Exposure to bio-hazardous materials and medical chemical is minimal.
Qualifications: Must have high school diploma or equivalent.
PREVIOUS EXPERIENCE IN A MEDICAL OFFICE STRONGLY PREFERRED
Job Type: Full time, hours are Mon-Fri 7:55a-5:00p
Salary: starting at $18.89/hr and top out for this job at $26.45/hr. Upper end of range reserved for candidates with extensive experience or longevity with OB/GYN Associates.
Job Type: Full-time
Pay: From $18.89 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Would you be willing to partake in a video interview as the first part of our interview process?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
