Top 77 Call center Jobs in Reno Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Member Advocate I
Costco Auto Program —Reno, NV
- $16 - $19 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Typing
Quick Apply
5d
Technical Support Representative
Generac Power Systems Inc —Reno, NV
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
Call Center Assistant
Atlas Group —Reno, NV
- $19 - $24 an hour
- Urgently hiring
- No experience needed
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply
5d
Call Center Reservation Agent - Full Time
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- 18 years or older
- Spanish
- Computer literacy
Customer Service Representative
Tessco, LLC —Reno, NV
- $20 - $23 an hour
- Hybrid work
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
14d
Call Center Representative
Community Health Alliance - Nevada —Reno, NV
- From $19.50 an hour
- Full-time
- Spanish
- Medical office experience
- English
- 403(b) matching
- AD&D insurance
Quick Apply
Customer Engagement Representative 1
Renown Health —Reno, NV
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Reno, NV
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Patient Services Specialist
SimonMed Imaging —Reno, NV
- Part-time
- Background check
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Triage Specialist
Erlach Computer Consulting —Reno, NV
- $18 - $20 an hour
- Full-time
- Background check
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Care Specialist
Elemental Brands —Reno, NV
- $22 - $24 an hour
- Full-time
- Google Workspace
- English
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Call Center Manager
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Customer Service Representative
Bill Pearce Motors —Reno, NV
- $18.50 an hour
- Full-time
- Bilingual
- Background check
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
The UPS Store —Reno, NV
- $15.50 - $19.00 an hour
- Part-time
- Microsoft Excel
- Organizational skills
- In-person
Quick Apply
5d
BDC Representative
RV Country Nevada LLC —Sparks, NV
- $50,000 - $80,000 a year
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
Telemarketer
Rick’s AEC Reprographics —Reno, NV
- Clean driving record
- Microsoft Outlook
- Analysis skills
- Opportunities for advancement
Emergency Communications Dispatcher Recruit
City of Sparks, NV —Sparks, NV
- $61,484.80 a year
- Weekends as needed
- 18 years or older
- Word processing
- Pass drug screening
- Paid holidays
- Disability insurance
PBX Operator/Dispatch
Golden Route Operations LLC —Reno, NV
- From $17 an hour
- Full-time
- Computer literacy
- English
- Office
- Disability insurance
- Health insurance
9d
Outbound Sales Manager
LegalZoom —Reno, NV
- $60,000 - $120,000 a year
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- Health savings account
- Disability insurance
12d

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

call center jobs in reno nv

Director, Member Advocate Center

Member Advocate I

Technical Support Representative

Call Center Assistant

Call Center Reservation Agent - Full Time

Customer Service Representative

Call Center Representative

Customer Engagement Representative 1

Seasonal (Temporary) Customer Service Call Center Agent

Patient Services Specialist

Customer Service Triage Specialist

Customer Care Specialist

Call Center Manager

Customer Service Representative

Customer Service Associate

BDC Representative

Telemarketer

Emergency Communications Dispatcher Recruit

PBX Operator/Dispatch

Outbound Sales Manager

I want to receive the latest job alert for call center in reno nv

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