Top 123 Customer advocate Jobs in Reno Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Customer Service Rep (Member Advocate I)
Costco Auto Program —Reno, NV
- $16.00 - $18.50 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Typing
Quick Apply
Vehicle Delivery Driver
Carvana —Reno, NV
- $19 - $21 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Customer Delivery Driver
Carvana —Sparks, NV
- $19 - $21 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Visitor Services Officer
Nevada Museum Of Art —Reno, NV
- Part-time
- Microsoft Outlook
- Ability to stand for extended periods
- Communication skills
- Dental insurance
- Vision insurance
Quick Apply
Eligibility Specialist 2
Savista, LLC —Reno, NV
- $21 - $24 an hour
- Full-time
- Hybrid work
- Acute care
- Hospital
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
9d
Customer Engagement Representative 1
Renown Health —Reno, NV
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Patient Services Representative
Reno Orthopedic Center —Reno, NV
- Full-time
- Surgery
- High school diploma or GED
- Clinic
- Paid holidays
- Loan repayment program
Quick Apply
Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
Quick Apply
Produce Associate
Sam's Club —Reno, NV
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Cafe Associate
Sam's Club —Reno, NV
- $18 - $26 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Patient Billing Representative
Reno Orthopedic Center —Reno, NV
- Full-time
- Surgery
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
Quick Apply
MEMBER SUCCESS REPRESENTATIVE - NORTHWEST RENO
GREATER NEVADA CREDIT UNION —Reno, NV
- $18.26 - $25.96 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
23h
Prepared Meals and Rotisserie Chicken Associate
Sam's Club —Reno, NV
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Patient Access Representative
Tahoe Forest Health System —Truckee, CA
- $26.42 - $29.17 an hour
- Acute care
- Hospital
- HIPAA
Quick Apply
Guest Services Manager
Marriott International, Inc —Truckee, CA
- $70,304 - $87,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
2d
Baker and Packager Associate
Sam's Club —Reno, NV
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Behavior Technician
Maxim Healthcare Services Direct —Reno, NV
- $20 - $24 an hour
- 18 years or older
- High school diploma or GED
- Education
- Mileage reimbursement
- Commuter assistance
Quick Apply
Customer Quality Engineer
Fictiv —Reno, NV
- $90,000 - $130,000 a year
- Remote
- Up to 50% travel
- Mid-level
- 3 years
Quick Apply
Laborer - Underground/Telcom
FiberTel, LLC —Sparks, NV
- $24 - $26 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Health savings account
- AD&D insurance

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

customer advocate jobs in reno nv

Director, Member Advocate Center

Customer Service Rep (Member Advocate I)

Vehicle Delivery Driver

Customer Delivery Driver

Visitor Services Officer

Eligibility Specialist 2

Customer Engagement Representative 1

Patient Services Representative

Customer Success Manager II

Produce Associate

Cafe Associate

Patient Billing Representative

MEMBER SUCCESS REPRESENTATIVE - NORTHWEST RENO

Prepared Meals and Rotisserie Chicken Associate

Patient Access Representative

Guest Services Manager

Baker and Packager Associate

Behavior Technician

Customer Quality Engineer

Laborer - Underground/Telcom

I want to receive the latest job alert for customer advocate in reno nv

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