Top 8 Customer success manager Jobs in Reno Nv

Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
Quick Apply
6d
Customer Success Manager
Nortek Air Solutions, LLC —Reno, NV
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Account Manager, Higher Education
Clarivate —Carson City, NV
- $84,000 - $105,000 a year
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Sales Rep - Key Account Manager
United Rentals, Inc. —Sparks, NV
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid parental leave
- Health insurance
13h
Account Manager - State Farm Agent Team Member
Jim Tatro - State Farm Agent —Reno, NV
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Nicole Williams - State Farm Agent —Carson City, NV
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Customer Success Manager
Alfa AI —United States
- $90,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
18h

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Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct…
$65,500 - $92,000 a year
Quick Apply
6d
Customer Success Manager
Nortek Air Solutions, LLC —Reno, NV
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
Quick Apply

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Account Manager (B2B) (Customer Account Partner)
SkySource Solutions Inc. —Dublin, OH
You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client…
$23 - $26 an hour
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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
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7d

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Customer Success Manager II

Clear Capital | CubiCasa -
Reno, NV

Quick Apply

Job Details

Full-time
$65,500 - $92,000 a year
6 days ago

Benefits

Profit sharing
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication

Full Job Description

The Customer Success Manager II is the owner of Core Account Customer Success and Sentiment. You will own servicing accounts to retain revenue and support good performance for future growth potential. You are responsible for reviewing customer issues and building confidence with the customer where possible on education issues or disseminating the vision of customer success and opportunity across internal stakeholders and ensuring accountability to that success. You will analyze accounts that have customized, high-touch processes and work to streamline to standardized process. Where a customized process is necessary, you’ll look to identify efficiencies across operations, quality and support teams while improving the customer experience and financial health of the account. You will assist the Customer Success Managers as needed for out of office coverage and project related support. You will take on special projects related to customer success as needed.

What You Will Work On

Customer Success Advocate and Performance Management:
Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts.
Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers
Drill down to root cause on customer issues and partner with internal teams to find the right path to resolution
Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer)
Navigate high level investigations of data or files to drive escalation or de-escalation
Identify growth opportunities and partner with sales to realize the opportunity
Project manage and validate success for any necessary account alignment internally
Revenue and Margin Management - Find opportunities to streamline process to make high-touch, low volume accounts more efficient

For your top 20 accounts:

Retain and identify revenue growth potential by understanding drivers and proactively managing
Monitor monthly revenue and engage customers to thank them for increases or inquire about declines to identify requirements to win it back
Monitor and manage healthy customer gross margins through review, education and outreach on internal practices as well as contract and pricing negotiation

Who We are Looking For

Demonstrated ability to perform duties outlined above
Strong organization, follow through and follow up
Self driven time management
Ability to work independently and set or reset priorities
Strong communication skills across listening, speaking and writing
Ability to pull down and analyze data at a high level for turn time and quality trends
Find process improvements and efficiencies
Willingness to travel as needed to build relationships
Strong project management skills and organization
Enthusiastic, clear and effective communication style
Cross organizational strategic partnership development
Creatively clear roadblocks
Ability to fiercely prioritize
Effective relationship building with internal partners and customers

What You Can Expect

Compensation: The base salary for this position ranges from $65,500 to $92,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
Inclusive benefits package offering:
Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
Career and skill development resources to help advance your career and personal growth.
A mission-driven environment where your work makes a measurable impact on the real estate industry.

What We Value

Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
Lift others up - We lead with empathy and strive to improve the lives of those around us.
Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
Raise the bar - We don’t settle for industry standards, we redefine them.

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.

Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

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