Top 57 help desk Jobs in reno nv

Customer Service Engineer
Kavant Solutions —Reno, NV
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
Desktop Support Analyst
Elevance Systems —Reno, NV
- $42,000 - $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —Reno, NV
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
1d
IT TECHNICIAN
Nox Group —Reno, NV
- Background check
- Pass drug screening
- Mid-level
IT TECHNICIAN
Nox Group —Sparks, NV
- Background check
- Pass drug screening
- Mid-level
Quick Apply
IT Support Specialist
Hamilton Company —Reno, NV
- $28 - $33 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
IT Support Specialist
Cascade Designs Inc —Reno, NV
- $65,000 - $82,000 a year
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Helpdesk
Bluetree Dental —Reno, NV
- $20 - $27 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Data Center Technician, Level 1
Cognizant —Reno, NV
- $63,000 - $73,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid parental leave
- Paid holidays
IT Support Technician II
Sierra Nevada Corporation —Sparks, NV
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
IT Support Specialist II
Apollo Mechanical Contractors —Sparks, NV
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Disability insurance
- Health insurance
13d
Data Center Technician
BGIS —McCarran, NV
- $31 - $33 an hour
- Weekends as needed
- Microsoft Outlook
- Writing skills
- English
- Paid parental leave
- Health savings account
IT Technician
Fortis Construction, Inc. —Reno, NV
- Full-time
- Google Workspace
- Azure
- Mid-level
Data Center Technician - II
Mindboard inc —Reno, NV
- $45 - $50 an hour
- Contract
- Mid-level
- Scripting
- In-person
Quick Apply
1d
IT Apple/Mac Support- LOA/LOB
Truckee Meadows Community College —Reno, NV
- $20 - $21 an hour
- Part-time
- Classroom
- Mid-level
- High school diploma or GED
- Free parking
- Health insurance
IT Technician (Field)
Cal Tech Services Inc —Reno, NV
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
Site Infrastructure Specialist
Eaton —Reno, NV
- $84,000 - $123,000 a year
- On call
- Background check
- Microsoft Outlook
- Mid-level
- Retirement plan
21h
IT Support Technician I - 4/10 Shift
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- Writing skills
- Basic math
- English
14d
Help Desk Technician
ADAMS AND ASSOCIATES INC —Reno, NV
- $23.50 an hour
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Student Worker - Office of Information Technology Support Center
University of Nevada, Reno —Reno, NV
- $15 an hour
- Part-time
- Background check
- No experience needed
- Windows

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help desk jobs near reno nv

Customer Service Engineer

Kavant Solutions
Reno, NV

Quick Apply

Job Details

Full-time

Qualifications

Equipment troubleshooting
Bachelor's degree
Computer hardware
Problem-solving
IT support
Computer networking
ServiceNow
Debugging

Full Job Description

**NEWLY REOPENED**

Job Overview
We are seeking a dynamic and proactive Customer Service Engineer to support a large government agency in providing comprehensive onsite and remote IT support to end users. This role focuses on responding to user requests, diagnosing technical issues, and delivering timely and effective solutions to ensure optimal system performance and customer satisfaction.

In this role, you will work closely with technical teams and stakeholders to support the installation, maintenance, and troubleshooting of computer systems and equipment. You will assist with system administration tasks, manage service requests through ticketing systems, and contribute to maintaining accurate system documentation and logs. This position requires strong communication skills, problem-solving abilities, attention to detail, and the ability to work both independently and collaboratively in a dynamic environment.

Duties

Support the government agency with the installation, maintenance, testing, and troubleshooting of computer systems and equipment to ensure optimal operation and user satisfaction.
Provide remote and desk-side technical support by responding to IT support tickets, diagnosing issues, and performing repair activities on hardware and software components.
Assist in setting up and maintaining user accounts, interfacing with software applications, compiling reports, and responding to customer requests.
Support the maintenance of Active Directory and other system accounts, assist with connectivity and client applications, and contribute to the configuration and support of local and wide area network services.
Monitor and manage incidents within the ServiceNow ticketing system to ensure adherence to established processes, identifying discrepancies and recommending corrective actions as needed.
Utilize established debugging protocols and processes to troubleshoot and resolve technical issues reported by users.
Facilitate equipment lifecycle activities, including deployments, returns, unboxing, inventory management, and verification.
Perform routine system administration tasks and maintain accurate system administration logs and documentation.
Collaborate with technical teams and stakeholders to ensure timely issue resolution and high-quality customer service delivery.
Support a work environment that includes both sedentary and physical activities, including handling equipment and adhering to safety protocols. This may include navigating through facility space to repair equipment
Travel as needed to support surge capacity requirements, including temporary assignments that may require extended onsite support.

Experience

Required

Bachelor’s degree in computer science, electronics engineering, or another technical discipline.

(Eight additional years of relevant experience may substitute for the education requirement.)

2+ years of experience in IT technical support, help desk operations, or system administration.
Experience troubleshooting hardware and software issues in a customer-facing environment.
Strong communication, customer service, and problem-solving skills.
Ability to perform physical tasks, including lifting up to 50 pounds and moving throughout work areas for extended periods.
Ability to work independently and collaboratively within a team environment.
Ability to obtain and maintain a Public Trust Clearance.
Must be a U.S. Citizen or Green Card Holder.

Preferred

Experience conducting routine system administration tasks and maintaining system administration logs.
Knowledge of debugging protocols and troubleshooting methodologies.
Familiarity with Active Directory, Windows environments, and basic network services.
Experience using ServiceNow or similar IT service management (ITSM) platforms.
Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
Experience working in a government or healthcare environment.

Job Type: Full-time

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in reno nv

Customer Service Engineer

Desktop Support Analyst

In-Home Sales & Tech Support (Full-Time)

IT TECHNICIAN

IT TECHNICIAN

IT Support Specialist

IT Support Specialist

IT Helpdesk

Data Center Technician, Level 1

IT Support Technician II

IT Support Specialist II

Data Center Technician

IT Technician

Data Center Technician - II

IT Apple/Mac Support- LOA/LOB

IT Technician (Field)

Site Infrastructure Specialist

IT Support Technician I - 4/10 Shift

Help Desk Technician

Student Worker - Office of Information Technology Support Center

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