Top 269 Project director Jobs in Reno Nv

Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Operations Administrator
Northern Nevada Medical Group —Sparks, NV
- $100,256 - $150,384 a year
- Full-time
- Inventory management
- Writing skills
- 3 years
- Health insurance
- Dental insurance
1d
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Safety Manager, Reno Arena at GSR
Grand Sierra Resort and Casino —Reno, NV
- Extended hours
- CPR Certification
- 7 years
- Construction site
Quick Apply
Facilities Engineer
GI Consultants —Reno, NV
- $35 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Community Association Manager
The Management Trust —Reno, NV
- $55,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Case Specialist
Feeding Pets of the Homeless —Carson City, NV
- $21.00 - $21.50 an hour
- Full-time
- Bilingual
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
6d
Human Resources Manager
Novolex —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Paid parental leave
Home Care HR Specialist
Right At Home —Reno, NV
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid time off
Quick Apply
13d
Grant Administrator (On-Site)
Quest Counseling & Consulting Inc. —Reno, NV
- Full-time
- Microsoft Excel
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Health Center Procurement Specialist
Reno-Sparks Indian Colony —Reno, NV
- $27.60 - $33.95 an hour
- Full-time
- Customer service
- English
- Driver's License
- Health insurance
- Dental insurance
Graphic Designer
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- 18 years or older
- Marketing
- Mid-level
Quick Apply
4d
Director of Clinical Operations
Community Health Alliance - Nevada —Reno, NV
- $135,000 - $150,000 a year
- Full-time
- CPR Certification
- Nursing
- BLS Certification
- Health savings account
- AD&D insurance
Quick Apply
Housing Director
Reno-Sparks Indian Colony —Sparks, NV
- $101,732.80 - $125,112.00 a year
- Full-time
- Background check
- Finance
- Administrative experience
- Health insurance
- Dental insurance
Preschool Administrate Assistant
Reno Christian Fellowship Preschool —Reno, NV
- $16.50 - $17.50 an hour
- Overtime
- Background check
- School experience
- Classroom
- 403(b) matching
- Paid holidays
Quick Apply
8d
Program Support Specialist
Nations Finest —Reno, NV
- $26.27 - $31.80 an hour
- Full-time
- Microsoft Outlook
- Addiction Medicine
- Experience working with individuals with disabilities
Quick Apply
6d
Graphic/ Web Designer
Boomtown Casino Resort —Reno, NV
- English
- Mid-level
- Hotel
6d
Graphic/ Web Designer
Boomtown Casino —Verdi, NV
- $45,000 - $50,000 a year
- English
- Mid-level
- Hotel
Quick Apply
14d
PRODUCTION MAINTENANCE SUPERVISOR I - 2ND SHIFT (SPARKS, NV)
NOW HEALTH GROUP, INC. —Sparks, NV
- Microsoft Word
- Microsoft Excel
- Bachelor of Science
Quick Apply

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project director jobs near reno nv

Director of Customer Service

Hamilton Company -
Reno, NV

Apply Now

Job Details

Full-time
$120,000 - $200,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Team leadership
ERP systems
Mentoring
Data interpretation
CRM system proficiency

Full Job Description

Company Overview: Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities:

The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.

The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.

Essential Job Functions:

1. Strategic Leadership

Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
Set the strategic direction for customer service operations in alignment with broader business objectives.
Develop, implement, and maintain customer service policies, procedures, and standards.
Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:

Lead, mentor, and develop customer service specialists and representatives.
Identify training needs and develop programs to enhance team performance and capability.
Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:

Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
Monitor key customer service performance metrics and identify opportunities for improvement.
Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:

Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:

Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:

Develop, manage, and optimize the customer service departmental budget.
Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
Support workforce planning and capacity management based on demand trends.

Qualifications:

Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience:

Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton:

Diverse portfolio of exciting and innovative design projects.
Tremendous opportunities for professional growth and advancement.
Commitment to sustainable design.
Competitive Compensation.
Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
Solid Stable Company.
Drug free workplace.

Apply Now

Refine Your Search

project director jobs in reno nv

Director of Customer Service

Operations Administrator

Creative Director

Safety Manager, Reno Arena at GSR

Facilities Engineer

Community Association Manager

Operations Director

Case Specialist

Human Resources Manager

Home Care HR Specialist

Grant Administrator (On-Site)

Health Center Procurement Specialist

Graphic Designer

Director of Clinical Operations

Housing Director

Preschool Administrate Assistant

Program Support Specialist

Graphic/ Web Designer

Graphic/ Web Designer

PRODUCTION MAINTENANCE SUPERVISOR I - 2ND SHIFT (SPARKS, NV)

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