Top 106 help desk support Jobs in research triangle park nc

Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC
Tech Wizards LLC —Raleigh, NC
- $16 - $19 an hour
- Part-time
- Background check
- Microsoft Outlook
- Office
- Paid holidays
- Paid time off
Quick Apply
5d
IT Desktop Support Engineer
Bell and Howell, LLC —Durham, NC
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
IT Desktop Support Engineer
Bell and Howell LLC —Durham, NC
- On call
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
4d
IT Support Lead
Implus —Durham, NC
- Full-time
- Office
- Windows
- Microsoft Office
Quick Apply
IT Support Technician
Feastech Data Corp —Apex, NC
- $20 - $30 an hour
- Full-time
- Azure
- Mid-level
- Office
- Paid time off
Quick Apply
9d
Desktop Support Specialist
Hermez-IT —Raleigh, NC
- $40 - $50 an hour
- Contract
- Research
- Mid-level
- Office
Quick Apply
1d
Customer Account Specialist
Durham Exchange Club Industries Inc —Durham, NC
- $19.23 - $25.24 an hour
- Full-time
- 5 years
- Mid-level
- Databases
Quick Apply
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
IT Systems Specialist II
KBI Biopharma —Durham, NC
- $63,000 - $86,900 a year
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Service Desk Analyst, Level 1
CREO —Durham, NC
- Full-time
- Bachelor's degree
- SharePoint
- 1 year
Quick Apply
IT Expert - Tier 1
Net Friends, Inc. —Durham, NC
- $45,000 - $50,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
7d
IT Support Specialist
Vulcan Elements —Durham, NC
- Mid-level
- Office
- Windows
Quick Apply
9d
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
Helpdesk Dispatcher
Responsive Technology Partners —Raleigh, NC
- Full-time
- Entry level
Quick Apply
Readiness Liaison (BHJOB1435_35414)
Astyra Corporation —Raleigh, NC
- $20.00 - $22.50 an hour
- Contract
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Systems Administrator
Rise Capital —Raleigh, NC
- Full-time
- Computer Science
- ERP systems
- Office
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Customer Service Professional - Windows
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Mid-level

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help desk support jobs near research triangle park nc

Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC

Tech Wizards LLC -
Raleigh, NC

Quick Apply

Job Details

Permanent | Part-time
$16 - $19 an hour
5 days ago

Benefits

Paid holidays
Paid time off
Flexible schedule

Qualifications

Customer communication
Microsoft Outlook
Remote Desktop Protocol (RDP)
Microsoft Exchange
Windows
Software installation
High school diploma or GED
Desktop (troubleshooting support)
IT support
Customer support ticket management
IP networking
Active Directory management

Full Job Description

Kickstart or elevate your IT career with hands-on experience across support, networking, and cybersecurity.
Join a trusted local MSP where you’ll work directly with businesses, build real-world skills, and be part of a small team that values your input and growth.

About Tech Wizards
Tech Wizards is a locally owned IT services and Managed Service Provider (MSP) serving the Raleigh, NC area since 2001. We support small to mid-sized businesses (SMBs) with IT support, network management, cybersecurity, compliance, cloud solutions, and VoIP systems.

Position Overview
We are hiring a Part-Time IT Support Specialist / Help Desk Technician, working 4-5 weekday mornings,* to provide remote and occasional on-site technical support*. Most work is performed from our North Raleigh office, with some travel to local client sites.

This role is ideal for:

Entry-level candidates pursuing a career in IT support or help desk
Individuals with foundational technical or customer service experience
Experienced professionals or retirees seeking flexible, part-time work

Key Responsibilities

Provide help desk and IT support via remote tools and on-site visits
Troubleshoot hardware, software, network, and connectivity issues
Support Microsoft 365 (Exchange, Outlook, Teams, OneDrive)
Assist with cybersecurity tools, endpoint protection, and compliance tasks
Deliver excellent customer service and end-user support
Document work using ticketing systems and MSP tools

Qualifications

Experience in IT support, help desk, or technical support (preferred, not required)
Basic knowledge of Windows OS, networking, and Microsoft 365
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to work effectively in a small team environment
Reliable transportation for occasional on-site visits

Preferred Skills (Plus but Not Required)

Experience working in an MSP environment
Familiarity with RMM tools and PSA systems
Understanding of cybersecurity best practices, backup, and endpoint protection

Skills (Indeed Search Keywords)

IT Support Help Desk Technical Support Desktop Support Managed Services Provider (MSP) Microsoft 365 Office 365 Windows 10/11 Active Directory Networking TCP/IP DNS DHCP Remote Support Troubleshooting Cybersecurity Endpoint Protection Backup & Recovery Cloud Services VoIP Customer Service Ticketing Systems RMM PSA Tools

What We Offer

Paid vacation, holiday, and sick benefits are offered based on tenure following your start with the company.
A collaborative, small-team environment where your voice matters
Hands-on exposure to real-world IT systems and cybersecurity tools
Opportunities to build skills and grow your IT career
A fast-paced, engaging work environment—no two days are the same

If you’re motivated to grow in IT support, help desk services, or cybersecurity, we’d love to hear from you.

Please note: Applications and resumes/CVs from the local area only — no phone calls, please.

A Day in the Life at Tech Wizards

Every day is a little different in an MSP environment—but here’s what you can expect:

Start your day by reviewing and prioritizing support tickets submitted overnight
Provide remote help desk support to users experiencing issues with email, login access, printers, or connectivity
Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive) and assist with password resets or account setup
Work on PC setups, software installs, or endpoint security alerts
Collaborate with your team on more complex issues or escalations
Occasionally travel to a local client site to resolve issues that require hands-on support
Document your work clearly in the ticketing system so clients and team members stay informed

You’ll gain exposure to a wide range of technologies and environments—making this an excellent opportunity to build real-world IT experience quickly.

Job Types: Part-time, Permanent

Pay: $16.00 - $19.00 per hour

Benefits:

Flexible schedule
Paid time off

Application Question(s):

This is a part-time position (weekday mornings, 20-25 hours per week) paying $16-$19 per hour. Why is this position a good fit for you?
Do you live within Wake County, NC? Only current residents of Wake County will be considered for this position.
In 2–3 sentences, describe how you would troubleshoot a user who cannot access their email.
This role requires working directly with small business clients (and occasionally with residential customers). How would you describe your customer service style?

Education:

High school or equivalent (Required)

Experience:

IT support: 1 year (Preferred)

Ability to Commute:

Raleigh, NC 27609 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in research triangle park nc

Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC

IT Desktop Support Engineer

IT Desktop Support Engineer

Customer Service Agent_Seasonal

IT Support Lead

IT Support Technician

Desktop Support Specialist

Customer Account Specialist

Service Desk or Helpdesk

IT Systems Specialist II

Service Desk Analyst, Level 1

IT Expert - Tier 1

IT Support Specialist

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Helpdesk Dispatcher

Readiness Liaison (BHJOB1435_35414)

Level 1 Analyst IT Help Desk

IT Systems Administrator

IT Analyst

Customer Service Professional - Windows

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