Top 188 Help desk technician Jobs in Reston, Va

Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22 - $27 an hour
- Full-time
- Mid-level
- Office
- Travel
Help Desk Technician
NVR, Inc —Reston, VA
- $55,000 - $60,000 a year
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Profit sharing
- Disability insurance
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
8d
Help Desk Technician I - Mon-Fri (6AM-230PM)
Red River —Chantilly, VA
- Full-time
- Windows
- Continuous improvement
- Experience equivalent to degree accepted
13d
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Fairfax, VA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Technician / Help Desk Technician
Chevy Chase Club —Chevy Chase, MD
- $67,000 - $94,000 a year
- Full-time
- Computer Science
- Research
- Mid-level
Quick Apply
Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Help Desk Technician
BRS —Arlington, VA
- Full-time
- Research
- Mid-level
- Profit sharing
- Paid holidays
5165 - Data Center IT Infrastructure Technician
NTT Global Data Centers —Ashburn, VA
- $33.00 - $47.12 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
11d
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
11d
MSP Helpdesk Technician
M3 Technology Consultants —Fairfax, VA
- $50,000 - $60,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
Service Desk Technician II
Ntiva —McLean, VA
- $50,000 - $55,000 a year
- Hybrid work
- Google Workspace
- Computer Science
- English
- Health savings account
- AD&D insurance
Quick Apply
4d
MSP Helpdesk Technician 3
M3 Technology Consultants —Fairfax, VA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid training
- Dental insurance
Help Desk Technician - Tier 2 (MSP)
Solvere One/HouseCall —Dulles, VA
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
IT Support Technician
KBR —Chantilly, VA
- $149,000 - $182,100 a year
- Full-time
- Office
- Windows
- 8 years
- AD&D insurance
- Disability insurance
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
IT Help Desk Technician
The Ford Agency —Washington, DC
- $51,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Help Desk Technician - Tier 3
Solvere One/HouseCall —Dulles, VA
- $70,000 - $90,000 a year
- Full-time
- Windows
- Mentoring
- US work authorization
- Dental insurance
- 401(k)
Quick Apply

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help desk technician jobs near reston, va

Tier 1 Help Desk Technician

Iron Bow Technologies -
Herndon, VA

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Job Details

Full-time
$22 - $27 an hour

Qualifications

Knowledge management
Records maintenance
Network troubleshooting
Content creation for technical audiences
Email customer support
Smartphone (troubleshooting support)
IT user and group management
Phone communication
IT asset management
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Security policy Implementation (information security management)
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Help files
Internal employee customer service
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Remote access management
Computer management
Collaborative technology platforms
Mobile device management
Technical customer support for office equipment
Customer service knowledge base

Full Job Description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

2+ Years HDI-CSR or Google IT None 20% local

THE OPPORTUNITY

We are seeking a full-time, onsite Tier 1 Help Desk Technician to provide end-user technical support and customer service in a fast-paced environment. The ideal candidate is customer-focused, technically driven, and passionate about delivering responsive IT support while helping end users resolve technical issues efficiently and professionally.

This role will support daily IT operations by responding to service desk requests, troubleshooting hardware and software issues, supporting device deployments, and assisting with user account administration and security support. The successful candidate will bring strong communication skills, a collaborative mindset, and a willingness to learn and grow within the organization.

HOW YOU’LL MAKE AN IMPACT

Respond to service desk tickets, phone calls, walk-ins, and email requests in a timely and professional manner
Troubleshoot and resolve hardware, software, network, printing, VPN, Microsoft 365, password, account access, and mobile device issues
Support desktops, laptops, tablets, phones, printers, and other peripherals
Escalate complex incidents and unresolved issues to senior IT staff or external vendors as needed
Configure and deploy laptops, desktops, mobile devices, and printers
Perform imaging, software installations, workstation setup, and equipment refresh activities
Maintain asset inventory records and assist with device lifecycle management
Support onboarding and offboarding activities, including technology provisioning and account setup
Create, modify, disable, and maintain user accounts and permissions within Active Directory and Microsoft 365
Assist with MFA enrollment, cybersecurity awareness efforts, and enforcement of IT security policies
Identify and report suspicious activity, phishing attempts, or security concerns
Communicate technical information clearly to non-technical users
Provide end-user guidance and training on Microsoft 365, collaboration tools, and internal applications
Create and maintain knowledge base articles, user guides, and technical documentation
Help manage user expectations during outages, maintenance windows, and service interruptions
Contribute to a positive team environment with a strong customer-first mindset

SKILLS THAT DRIVE SUCCESS

1–2 years of experience in an IT Help Desk or technical support environment
Strong troubleshooting skills across hardware, software, mobile devices, and Microsoft technologies
Experience supporting Microsoft 365, Active Directory, VPN connectivity, and account administration
Familiarity with ticketing systems and service desk operations
Excellent verbal and written communication skills with strong customer service abilities
Ability to prioritize tasks, multitask effectively, and remain composed in high-volume support environments
Strong attention to detail and commitment to issue resolution and follow-through
Ability to explain technical concepts in user-friendly language

WHAT SETS YOU APART

A proactive, team-oriented attitude with a willingness to learn and grow professionally
Strong customer service mindset and commitment to delivering a positive end-user experience
Experience supporting onboarding/offboarding processes and device lifecycle management
Familiarity with cybersecurity best practices and identifying/reporting suspicious activity
Experience creating user documentation, quick-reference guides, or knowledge base articles
Ability to adapt quickly and support a wide range of technologies and user needs

TRAVEL REQUIREMENTS

This position requires candidates to be onsite at our Herndon VA office, and able to support local travel, Washington DC, up to 20%.

WHY YOU’LL LOVE IT

You will be part of a mission-critical team that directly impacts our ability to deliver competitive, compliant and innovative solutions to our customers.
You will be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees.
You will have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed.

Compensation and Benefit Information:

The salary range for this position is $22-27/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.

#LI-PD1

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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Refine Your Search

help desk technician jobs in reston, va

Tier 1 Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician I - Mon-Fri (6AM-230PM)

Senior Help Desk Technician II

Senior Help Desk Technician

IT Technician / Help Desk Technician

Help Desk Technician I (5833)

Help Desk Technician

5165 - Data Center IT Infrastructure Technician

Help Desk Specialist II (Tier 2 - Advanced Support)

MSP Helpdesk Technician

Service Desk Technician II

MSP Helpdesk Technician 3

Help Desk Technician - Tier 2 (MSP)

Customer Support Technician, Helpdesk - Offboardings & Access

IT Support Technician

Part-Time Help Desk Technician

IT Help Desk Technician

Help Desk Technician - Tier 3

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