Top 250 Customer experience manager Jobs in Rexburg, Id

Helpdesk Manager
Elevated Networks LLC —Idaho Falls, ID
- From $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
Operations Manager - Idaho Falls
iWest Companies —Idaho Falls, ID
- From $80,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
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8d
Community Manager
Redstone Residential —Rexburg, ID
- $50,000 a year
- Full-time
- Residential
- 3 years
- Senior level
- Paid parental leave
- Paid holidays
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Plant Manager
Basic American Foods —Rexburg, ID
- Full-time
- Spanish
- Office
- Analysis skills
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4d
Site Manager
TTG Management LLC —Rigby, ID
- $60,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- Leadership
- Profit sharing
- Health savings account
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Ambulatory - Clinic Supervisor - (Exe)
Madisonhealth —Rexburg, ID
- Monday to Friday
- Hospital
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Access Manager - (Exe)
Madisonhealth —Rexburg, ID
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Clinic experience
- Health insurance
- Dental insurance
QFSE Supervisor
Bob Evans Foods —Rigby, ID
- Full-time
- Writing skills
- Mid-level
- Office
Retail Assistant Manager - Full-Time
maurices —Rexburg, ID
- Full-time
- 18 years or older
- Customer service
- Computer literacy
- Health savings account
- Paid holidays
Plasma Center Manager
Grifols —Rexburg, ID
- Full-time
- Nursing
- Finance
- Master's degree
EDUCATION PRG MGR,CORR
State of Idaho —Saint Anthony, ID
- Up to $12.08 an hour
- Full-time
- High school
- Writing skills
- Master's degree
- Paid parental leave
- Paid holidays
9d
Production and Supply Chain Manager (Global Apparel)
Polaris Inc. —Rigby, ID
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Assistant Store Manager
Smart Foodservice Stores LLC —Idaho Falls, ID
- $21 - $33 an hour
- Overtime
- Word processing
- Mid-level
- Finance
- Employee stock purchase plan
- Disability insurance
6d
Associate Customer Experience Manager
Elevation Labs —Idaho Falls, ID
- $40,000 - $60,000 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
Quick Apply
5d
Product Compliance Lead (Global Apparel)
Polaris Inc. —Rigby, ID
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
Customer Experience Manager
Elevation Labs —Idaho Falls, ID
- $50,000 - $70,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Wellness program
- Health insurance
Quick Apply
5d
Leasing Manager
Redstone Residential —Rexburg, ID
- $13 an hour
- Full-time
- Residential
- High school diploma or GED
- Entry level
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4d
Location Manager
Factory Motor Parts Company —Idaho Falls, ID
- Background check
- Sales
- Customer service
- Profit sharing
- Paid holidays
Quick Apply
2d
Grease Monkey Manager
Grease Monkey —Rexburg, ID
- $55,000 - $65,000 a year
- Full-time
- ASE Certification
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Door to Door Sales Manager
Wyndo Co —Rigby, ID
- $75,000 - $200,000 a year
- Temporary
- No experience needed
- In-person
- Reliable transportation
- Flexible schedule
Quick Apply

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customer experience manager jobs near rexburg, id

Helpdesk Manager

Elevated Networks LLC
Idaho Falls, ID

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Job Details

Full-time
From $55,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Wireless networking
Managing teams in a customer support role
Tooling
Team leadership
Windows
Network infrastructure
VLAN
Supervising experience
Cloud service support
Networking equipment (troubleshooting support)
Active Directory management
Ticketing system technical support

Full Job Description

Help Desk Manager
Elevated Networks
On-site | Offices in Idaho Falls, ID · Lehi, UT · St. George, UT · Dallas, TX
Salary Range: $50,000 – $65,000 per year (based on experience)

About Elevated Networks

Elevated Networks is a growing Managed Service Provider (MSP) with customers in 31 states. We have offices in Idaho Falls, ID, Lehi, UT, St. George, UT, and Dallas, TX. We specialize in network infrastructure (enterprise wireless, fiber, LTE failover, firewalls, structured cabling), Microsoft 365 and identity management, cybersecurity, backups, and proactive managed services. We run a professional, no-nonsense operation focused on reliable service, strong client relationships, and continuous improvement.

Position Overview

We are hiring a Help Desk Manager to lead our front-line technical support team. This role is responsible for the day-to-day performance, quality, and efficiency of the help desk while ensuring tickets are resolved accurately and clients receive excellent service. You will manage technicians, enforce processes, drive ticket metrics, and escalate complex issues appropriately. This is a hands-on leadership position — you will still touch tickets and technical problems while building and coaching the team.

This is an on-site position. No remote work is available.

Key Responsibilities

Lead, coach, and manage the help desk / Tier 1–2 support team (hiring, training, performance reviews, scheduling, and accountability)
Own ticket queue health: response times, resolution times, SLAs, backlog, and customer satisfaction
Enforce and refine help desk processes, documentation standards, and escalation paths within our PSA/ticketing system
Handle escalated technical issues (networking, Microsoft 365, identity management, security tools, backups, etc.) and coordinate with senior engineers when needed
Monitor and report on help desk KPIs; identify trends and drive continuous improvement
Maintain high client communication standards — clear, professional, and proactive
Support after-hours/on-call rotation structure and ensure coverage
Collaborate with leadership on staffing needs, tooling, and process improvements
Help maintain knowledge base articles and internal documentation

Required Qualifications

4+ years of IT support / MSP help desk experience, with at least 1–2 years in a lead or supervisory role
Strong technical Foundation in:
- Windows environments and Microsoft 365 administration- Networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)- Identity and directory management (Azure AD / Entra ID or similar)- Common MSP tools (PSA and RMM experience preferred)
Proven ability to manage people, set expectations, and hold a team accountable
Excellent written and verbal communication skills
Ability to stay calm and professional under pressure
Experience working in a fast-paced MSP environment

Preferred Qualifications

Experience managing a help desk of 3+ technicians
Familiarity with enterprise wireless platforms, next-generation firewalls, endpoint detection & response (EDR), and backup/disaster recovery solutions
Industry certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.)
Experience with documentation systems and knowledge base management

Compensation & Benefits

Base salary: $55,000 – $65,000 depending on experience and demonstrated leadership ability
Competitive benefits package (details discussed during interview process)
Opportunity for growth as the company continues to scale
Work with a stable, long-standing MSP that values technical competence and accountability

Pay: From $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in rexburg, id

Helpdesk Manager

Operations Manager - Idaho Falls

Community Manager

Plant Manager

Site Manager

Ambulatory - Clinic Supervisor - (Exe)

Patient Access Manager - (Exe)

QFSE Supervisor

Retail Assistant Manager - Full-Time

Plasma Center Manager

EDUCATION PRG MGR,CORR

Production and Supply Chain Manager (Global Apparel)

Assistant Store Manager

Associate Customer Experience Manager

Product Compliance Lead (Global Apparel)

Customer Experience Manager

Leasing Manager

Location Manager

Grease Monkey Manager

Door to Door Sales Manager

I want to receive the latest job alert for customer experience manager in rexburg, id

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