Top 157 It support Jobs in Reynoldsburg, Oh

Lead, Commercial Technical Operations
WOW! —Columbus, OH
- $28 - $32 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
18h
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
- $20 - $21 an hour
- Contract
- Computer science
- Computer Science
- Software troubleshooting
Quick Apply
IT Support Technician 26-00214
Keytel Systems —Reynoldsburg, OH
- $22 - $25 an hour
- Full-time
- Microsoft Office
- Organizational skills
- In-person
- Health insurance
- Tuition reimbursement
Quick Apply
8d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
- $19 - $21 an hour
- Weekends as needed
- Classroom
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
- $20 - $26 an hour
- Full-time
- Background check
- Analysis skills
- Driver's License
Quick Apply
5d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
IT Desktop Support Specialist ( Ohio)
American Regent, Inc. —New Albany, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
14d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
5d
Desktop Support Technician
NTT Ltd —Pataskala, OH
- $30 - $38 an hour
- 5 years
- Office
- In-person
- Health savings account
- AD&D insurance
IT Service Support Analyst 1
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
2d
Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- $26.78 - $30.87 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
9d
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
Quick Apply
Desktop Support Technician
MedFlight —Columbus, OH
- $25.50 - $31.00 an hour
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Desktop Support
CBC Companies —Columbus, OH
- $24 - $29 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Profit sharing
- Health savings account
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
14d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
- $54,000 - $57,000 a year
- Full-time
- Pass drug screening
- English
- Driver's License
Quick Apply
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
14d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Etna, OH
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
5d

I want to receive the latest job alert for it support in reynoldsburg, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near reynoldsburg, oh

Lead, Commercial Technical Operations

WOW! -
Columbus, OH

Quick Apply

Job Details

Full-time
$28 - $32 an hour
18 hours ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
IPv4
Computer Science
CCNA
CCENT
IPv6
CompTIA Network+
Information Technology

Full Job Description

Lead, Commercial Technical Operations

Lead the Shift. Solve Complex Issues. Strengthen the Team.

Are you an experienced telecommunications or IT professional who enjoys solving complex technical problems and helping others grow? As a Lead, Commercial Technical Operations at WOW!, you’ll serve as the senior technical resource for your shift while supporting WOW! Business customers across our SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center segments.

In this highly visible role, you’ll coordinate real-time operations, guide Tier 2 team members, manage technical escalations, and partner with Engineering during critical incidents. You’ll also play an important role in strengthening team capabilities through hands-on coaching, training, and knowledge sharing.

This position operates within a 24/7 environment and requires the ability to work scheduled shifts and participate in an on-call rotation as designated by management.

What WOW! Offers

Pay: $28.00-$32.00/hour
Medical, dental, vision, and life insurance
HSA and FSA available
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts (where they apply)

What You’ll Do

Lead Shift Operations

Serve as the shift and floor lead, providing real-time queue oversight and recommending adjustments to workload and coverage.
Act as the first internal escalation point for Tier 2 agents before Supervisor involvement.
Help formalize and support the Tier 2-to-Tier 3-to-Engineering escalation process.
Lead shift huddles and help prepare the team for new products, features, systems, and process changes.
Reinforce established standards for schedule adherence, ticket quality, and documentation.
Provide the Supervisor with feedback regarding employee performance, coaching opportunities, skill gaps, and readiness for advancement.

Coach and Develop the Team

Provide side-by-side coaching, ticket reviews, call evaluations, and targeted skill development.
Model effective troubleshooting practices while actively transferring knowledge to other team members.
Deliver technical training designed to strengthen team performance and readiness.
Manage team-facing resources, including runbooks, knowledge base articles, technical tips, and post-incident learnings.
Serve as a trusted technical resource and lead through influence without formal supervisory authority.

Manage Complex Technical Issues

Serve as a subject matter expert across the WOW! Business portfolio, including voice, video, and data products.
Handle the team’s most complex trouble tickets and customer-impacting issues.
Provide advanced, OSI-aligned diagnosis, troubleshooting, consultation, and resolution coordination.
Use command-line interfaces across networking elements to investigate service-impacting events.
Coordinate with customers, network administrators, vendors, technicians, service providers, Engineering teams, and other WOW! personnel to restore service.

Support Critical Events and Data Center Operations

Represent the team during P1 and P2 incidents through bridge participation, technical coordination, and incident communications.
Monitor critical Data Center systems, including security, power, and HVAC.
Provide hands-and-feet Data Center support when needed.
Ensure customer equipment and packages received or shipped through the Data Centers are properly documented and secured.
Follow established Ticket Management and Data Center policies and procedures.
Document technical issues, troubleshooting steps, and resolutions in company ticketing and billing systems.
Assist with the testing, certification, implementation, and ongoing support of new WOW! Business products.
Perform other duties as assigned.

What You’ll Bring

Required Education and Experience

Associate degree or higher in IT, Computer Science, Telecommunications, or a related field.
At least four years of telecommunications or related technical support experience within an Operations Center, Systems Administration, IT, or similar environment.
Demonstrated experience mentoring, coaching, or serving as an informal team lead.
One or more industry-recognized certifications at the time of hire or within 12 months of entering the role, including:
CompTIA Network+
CCENT or CCNA
SIP School certification
Equivalent training or certification in IPv4/IPv6, VoIP, or SIP

Technical Knowledge and Skills

Understanding of internet protocols and networking fundamentals, including routers, switches, and IP subnetting.
Foundational troubleshooting capabilities across WAN, LAN, VLAN, and VPN environments.
Familiarity with RF signals and HFC networks is preferred.
Knowledge of local, long-distance, and toll-free telephony, including LNP porting, LIBD, PAC, VoIP, telephony features, and customer premises equipment.
Ability to use command-line interfaces to investigate network and service-impacting events.
Strong analytical, troubleshooting, organizational, and decision-making skills.
Excellent communication and active-listening abilities.
Ability to guide customers and team members through complex technical troubleshooting.
Ability to prioritize competing responsibilities and remain effective in a fast-paced environment.
Comfortable leading through influence without direct reporting authority.
Proficiency with word-processing, spreadsheet, internet, and email applications.
Ability to learn billing platforms and online technical support tools.
Ability to work scheduled shifts within a 24/7 operation and participate in an on-call rotation as needed.

Physical Demands and Working Conditions

The physical requirements described below are representative of those needed to perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Regularly communicate verbally and listen effectively.
Use hands to type and handle equipment, objects, and paperwork.
Use close vision and maintain visual focus.
Occasionally carry and climb a ladder.
Sit, stand, walk, and bend at the knees and waist.

WOW! is an Equal Opportunity Employer, including individuals of all races, colors, religions, sexes, sexual orientations, gender identities and expressions, national origins, individuals with disabilities, and protected veterans.

Pay: $28.00 - $32.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in reynoldsburg, oh

Lead, Commercial Technical Operations

Store Technology Support - POS

IT Support Technician 26-00214

Desktop Support

Junior Field Support Technician

IT Support Specialist II

IT Desktop Support Specialist ( Ohio)

Help Desk Technician - Tier 2

IT Support Desk Operator

Desktop Support Technician

IT Service Support Analyst 1

Analyst, Associate Technology Support (Columbus)

IT Service Support Analyst 2

IT Helpdesk Support

Desktop Support Technician

Desktop Support

IT Service Desk Tier 2

It Help Desk Support Technician - OH

IT Service Desk Tier 2

IT Support Engineer I, Ops Tech Solutions (OTS)

I want to receive the latest job alert for it support in reynoldsburg, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected