Top 65 Technical support occupations Jobs in Rhode Island

Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
9d
Technical Support Representative
CVS Health —Rhode Island
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Mid-level
- 4 years
- Communication skills
- Paid holidays
- Disability insurance
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Software Support Specialist
Wallace Software Solutions —Riverside, RI
- Email
- Research
- Mid-level
- Organizational skills
Field Service Engineer
Arcfield —Middletown, RI
- $49,619.87 - $86,279.33 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
9d
TECHNICAL SUPPORT SPECIALIST
Parts & Services —Providence, RI
- Full-time
- Mid-level
- High school diploma or GED
- Plumbing
Technology Support Technician
West Warwick Public Schools —West Warwick, RI
- Full-time
- Google Workspace
- Computer Science
- Mid-level
2d
Technical Support Specialist
Detroit Defense —Newport, RI
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Clinical Systems Training & Support Specialist
RI Primary Care —Rhode Island
- $80,000 - $90,000 a year
- HIPAA
- Mid-level
- Office
Quick Apply
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Technical Support Specialist Level II
inMusic —Cumberland, RI
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Rhode Island
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
IT Support Technian II -Help Desk
Freedom Technology Solutions, Inc. —Johnston, RI
- $55,000 - $70,000 a year
- Full-time
- Computer Science
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
Quick Apply
In-Service Support Technician
Systems Technology Forum —Newport, RI
- Full-time
- Mid-level
- Windows
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
TECHNICAL SUPPORT SPECIALIST
ELCO GmbH —Providence, RI
- Full-time
- Mid-level
- High school diploma or GED
- HVAC
Epic Principal Trainer
CVS Health —Rhode Island
- $64,890 - $158,620 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply

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technical support occupations jobs near rhode island

Hybrid Desktop Support Analyst

Helion Technologies Inc -
Cranston, RI

Quick Apply

Job Details

Full-time
$20 - $25 an hour
9 days ago

Benefits

Paid training
Mileage reimbursement
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Interpersonal skills
Windows
Computer hardware
Associate's degree

Full Job Description

Company Overview:

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.

Work From Anywhere, Grow Everywhere

At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.

Why You’ll Love Working Here

We invest in our people with:

Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options

…and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Cranston, RI. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client location in Cranston, RI and surrounding areas (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Azure/AD: 1 year (Preferred)
O365: 1 year (Preferred)

Ability to Commute:

Cranston, RI 02910 (Required)

Work Location: Hybrid remote in Cranston, RI 02910

Quick Apply

Refine Your Search

technical support occupations jobs in rhode island

Hybrid Desktop Support Analyst

Technical Support Representative

Service Desk Analyst

IT Support Technician

Help Desk Specialist

Software Support Specialist

Field Service Engineer

TECHNICAL SUPPORT SPECIALIST

Technology Support Technician

Technical Support Specialist

Clinical Systems Training & Support Specialist

IT Systems Support Technician - Level 2

Technical Support Specialist Level II

Customer Service / Tech Support Rep – Financial (Remote)

IT Support Technian II -Help Desk

Help Desk / Field Support Technician

In-Service Support Technician

TECHNICAL SUPPORT SPECIALIST

Epic Principal Trainer

IT Support Technician

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