Top 164 Cloud analyst Jobs in Richardson, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
SAP P2S Production Business Analyst
Vaco by Highspring —Irving, TX
- $50 - $100 an hour
- Contract
- Remote
- Mid-level
- Travel
- Agile
- Health insurance
- Dental insurance
Quick Apply
Data Analyst - Production Support (DWH Ops)
SHIRO Technologies Inc —Addison, TX
- Contract
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
Information Security Analyst
ProbablyMonsters —Dallas, TX
- $95,000 - $138,000 a year
- Full-time
- Mid-level
- Windows
- AWS
- AD&D insurance
- Paid holidays
11400 Computer Systems Analyst
SHIRO Technologies Inc —Addison, TX
- $105,997 - $108,000 a year
- Email
- Computer science
- Computer Science
- System design
Quick Apply
Cybersecurity Analyst - OT
North Texas Municipal Water —Wylie, TX
- $75,922 - $112,364 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Paid time off
Data Analyst
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- SQL
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Data Analyst/Data Engineer (Healthcare)
PRIORITY MANAGEMENT GROUP —Dallas, TX
- $125,000 - $145,000 a year
- Full-time
- Azure
- Mid-level
- Office
Applications Development Tech Lead Analyst
Citi —Irving, TX
- $159,500 - $181,952 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Windows
- Paid holidays
- Disability insurance
Oracle Cloud/Fusion Analyst
Inclusion Cloud —Dallas, TX
- Inventory management
- System design
- Research
SOC Analyst
Ericsson —Plano, TX
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid parental leave
- AD&D insurance
Business Intelligence Analyst
Caliber —Lewisville, TX
- Full-time
- Computer science
- Computer Science
- System design
14d
Cloud Storage Analyst
ADT Security Services —Irving, TX
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
6d
Enterprise Cloud Platforms Analyst - Windows
ADT Security Services —Irving, TX
- On call
- Computer science
- Azure
- Computer Science
2d
Sr Risk Analyst
Crunchyroll, LLC —Dallas, TX
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Commuter assistance
- Health savings account
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
14d
Computer Systems Analyst
Plasma Computing Group —Irving, TX
- Full-time
- Computer Science
- Mid-level
- Office
Research System Support ( HR Title: Department Business Sys Analyst II)
Southern Methodist University —Dallas, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Accountant Analyst JR/SSR
Inclusion Cloud —Dallas, TX

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cloud analyst jobs near richardson, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

cloud analyst jobs in richardson, tx

Service Desk Analyst

SAP P2S Production Business Analyst

Data Analyst - Production Support (DWH Ops)

Information Security Analyst

11400 Computer Systems Analyst

Cybersecurity Analyst - OT

Data Analyst

Data Analyst/Data Engineer (Healthcare)

Applications Development Tech Lead Analyst

Oracle Cloud/Fusion Analyst

SOC Analyst

Business Intelligence Analyst

Cloud Storage Analyst

Enterprise Cloud Platforms Analyst - Windows

Sr Risk Analyst

Help Desk Analyst L2

Computer Systems Analyst

Research System Support ( HR Title: Department Business Sys Analyst II)

Entry Level - After Hours Analyst

Accountant Analyst JR/SSR

I want to receive the latest job alert for cloud analyst in richardson, tx

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