WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
SUMMARY OF POSITION
Under general supervision of the Court Administrator or designee, this position is responsible for providing assistance in the municipal court system regarding citations and or Class C Misdemeanors. Employees in this classification perform clerical level work. This position may perform other related functions as assigned.
GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.
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Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
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Contribute to a positive work culture.
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Maintain regular and reliable attendance.
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Ability to assess his/her work performance or the work performance of the team.
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Contribute to the development of others and/or the working unit or overall organization.
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Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
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Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Input and assemble offenses and citations.
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May accept payments in person at customer service counter, by mail or after-hours deposits and posts payments in computer database.
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Receive and post bonds in computer database. (Bonds may be received in person at customer service counter, by mail or after-hours deposits.)
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Assist public with questions or concerns regarding citations, payment plans, court dates. Provide requested information for military and handgun applicants regarding Class C charges.
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Issue warrants and probable causes for Judge’s signature.
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Enter and clear warrants on TLETS as assigned.
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Issue court summons.
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Assign, record and enter (on court computer database) initial appearance dates and preliminary hearing dates.
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Responsible for in-house collections. Assess the eligibility of a defendant for a payment plan; creates, monitors, and enforces the payment plans to ensure timely compliance with judicial court orders.
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Receive written and oral requests, complaints, and inquiries, and follow through with details, when necessary act as receptionist.
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Answer telephone and screen calls; relay messages and instructions.
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Post and maintain records.
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Receive and deliver mail.
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Read documents and computer screens.
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Communicate effectively with the public via correspondence, email, telephone and in person.
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Provide customer service at public service desks and/or courtroom.
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Perform clerical duties, filing, typing, faxing, etc.
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Prepare courtroom for court sessions.
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Prepare end of the day cash report and deliver cash deposit, responsible for balancing cash drawer.
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Comply with all written City policies and procedures.
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Adhere to assigned work schedule as outlined in City and department attendance policies and procedures.
OTHER JOB FUNCTIONS:
Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
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Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
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Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
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Ability to produce desired work outcomes, including quality, quantity, and timeliness.
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Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
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Ability to calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent actions in relation to these computational operations.
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Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
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Ability to use good decision-making skills.
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Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
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Ability to utilize a wide variety of descriptive data and information, such as TMCCA Policy Manuals, street maps, Department of Public Safety regulations, and Traffic/Criminal Code Handbook, Offense Code List, City Code of Ordinances, and computer program documentation.
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Ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
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Ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
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Ability to exercise the judgment required in situations characterized by repetitive or short cycle operations covered by set procedures or sequences.
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Ability to perform skilled coordinated movements, such as operating a computer terminal, scanner, calculator, copier, fax machine, shredder, and cash register.
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Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
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Build professional relationships with internal staff and customers.
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Offer flexibility and adaptability, especially during times of change.
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Communicate effectively both orally and in writing.
MINIMUM QUALIFICATIONS
High school diploma or GED and two (2) years previous experience and/or training
Must obtain Level One CMCC Certification within 18 months of employment.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements.
PREFERRED QUALIFICATIONS
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Bilingual preferred
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Prior collections experience
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Level One CMCC Certification
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NCIC/TCIC Certification
CONDITIONS OF EMPLOYMENT
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Must pass a drug screen and background check.
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Must have Class C Texas Driver’s License.
PHYSICAL DEMANDS
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling and may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Some tasks require visual perception and discrimination.
WORK ENVIRONMENT
Some tasks are performed with exposure to violence.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.
