Top 438 Customer care manager Jobs in Richardson Tx

Customer Service Manager, Airport Customer Operations - DFW
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
7d
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Irving, TX
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Customer Success Manager
Nevoya —Dallas, TX
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Dedicated
- Restaurant management
- Mid-level
Manager, Customer Support (Remote)
Neumo Holdings LLC —Carrollton, TX
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Client Relationship Manager
HUB International —Irving, TX
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
9d
Customer Success Manager
Enseo, LLC —Plano, TX
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- 3 years
- US work authorization
Quick Apply
Customer Solutions Team Manager
Scout Motors —Dallas, TX
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
Customer Service Operations Manager
Samsung —Plano, TX
- Full-time
- 8 years
- Bachelor's degree
- Senior level
- Wellness program
- Health insurance
Client Support Manager
Onbe —Plano, TX
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Team Manager
Veritiv —Carrollton, TX
- Full-time
- Hybrid work
- Computer literacy
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Dallas, TX
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Senior Manager, Customer Support Operations
McKesson —Irving, TX
- $87,500 - $145,800 a year
- Hybrid work
- Product management
- Travel
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
1d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Irving, TX
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
2d
Manager, Customer Service I
Chewy —Dallas, TX
- Full-time
- Mid-level
- Travel
- Mentoring
Customer Success Manager
LeadsOnline —Plano, TX
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
Quick Apply
Fraud Manager, Client Services
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- 3 years
- Disability insurance
- Health insurance
Onboarding Implementation Client Change Management
Citco —Dallas, TX
- Full-time
- 5 years
- Accounting
- Senior level
Relationship Manager - Multinational Clients, Corporate Banking
ICICI Bank Limited, New York Branch —Plano, TX
- Full-time
- Office
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Multifamily Technology)
iApartments —Dallas, TX
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Manager
Operation Enterprises Services, LLC —Dallas, TX
- $16 - $20 an hour
- Overnight shift
- Management
- Sales
- Mid-level
- Paid time off
Quick Apply

I want to receive the latest job alert for customer care manager in richardson tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near richardson tx

Customer Success Manager jobs in Dallas, TX

Customer Service Representative jobs in Dallas, TX

Customer Service Team Lead jobs in Dallas, TX

Customer Success Manager jobs in Plano, TX

Customer Service Manager jobs in Dallas/Fort Worth International Airport, TX

Solutions Manager jobs in Dallas, TX

Customer Success Manager jobs in Frisco, TX

Customer Service Team Lead jobs in Irving, TX

Customer Success Manager jobs in Irving, TX

Customer Service Manager jobs in Carrollton, TX

Private Equity Associate jobs in Dallas, TX

Customer Service Manager jobs in Plano, TX

Customer Success Manager jobs in Alabama

Customer Success Manager jobs in Naperville, IL

Customer Success Manager jobs in Prosper, TX

All Customer Success Operations jobs in Remote

Customer Success Manager jobs in Nashville, TN

Non Phone Customer Service jobs in Chicago, IL

Customer Success Manager jobs in Waukesha, WI

Food Service jobs in Queens, NY

Customer Service Manager, Airport Customer Operations - DFW

American Airlines -
Dallas/Fort Worth International Airport, TX

Apply Now

Job Details

7 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

customer care manager jobs in richardson tx

Customer Service Manager, Airport Customer Operations - DFW

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Customer Success Manager

Manager, Customer Support (Remote)

Client Relationship Manager

Customer Success Manager

Customer Solutions Team Manager

Customer Service Operations Manager

Client Support Manager

Customer Service Team Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Senior Manager, Customer Support Operations

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Manager, Customer Service I

Customer Success Manager

Fraud Manager, Client Services

Onboarding Implementation Client Change Management

Relationship Manager - Multinational Clients, Corporate Banking

Customer Success Manager (Multifamily Technology)

Customer Service Manager

I want to receive the latest job alert for customer care manager in richardson tx

Related Searches

Explore jobs in more locations

Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

Job Seeker Tools

Employer Tools

Browse

Stay Connected