Top 4659 Shift manager Jobs in Richfield, Wi

Customer Service Supervisor
Graymont —West Bend, WI
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Microsoft Office
Customer Service Supervisor/Cashier
Olsen's Piggly Wiggly —Cedarburg, WI
- $15 - $18 an hour
- 8 hour shift
- Management
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Shift Supervisor
MGS Mfg. Group, Inc —Richfield, WI
- 12 hour shift
- Mid-level
- 3 years
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Production Supervisor
The Judge Group —Germantown, WI
- $70,000 - $90,000 a year
- 12 hour shift
- Mid-level
- Mentoring
- Experience equivalent to degree accepted
Quick Apply
Janitorial Area Manager
GSF USA, Inc. —Germantown, WI
- From $55,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Paid holidays
- Health insurance
Quick Apply
Operations Supervisor | 1st Shift
Gehl Food & Beverage —Germantown, WI
- $83,000 - $85,000 a year
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Customer - Food Service
Kwik Trip —West Bend, WI
- $16.00 - $21.70 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service experience
- Health insurance
- 401(k)
Quick Apply
4d
Nanny/House manager
Child Care Services —Brookfield, WI
- $30 - $36 an hour
- Overnight shift
- Mid-level
- In-person
Quick Apply
8d
Production Shift Team Leader
Sellars Absorbent Materials —Milwaukee, WI
- From $35 an hour
- 12 hour shift
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
10d
Retail Assistant Manager
Ace Hardware —Germantown, WI
- $18 - $25 an hour
- 8 hour shift
- Inventory management
- Ability to walk for extended periods
- Merchandising
- Health insurance
- 401(k)
Quick Apply
Shipping Supervisor I
Systems, LLC. —Germantown, WI
- $60,400 - $97,525 a year
- Full-time
- Mid-level
- High school diploma or GED
- Warehouse experience
- 401(k)
Quick Apply
7d
Customer - Food Service - Overnight
Kwik Trip —West Bend, WI
- $16.00 - $21.70 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Cash register
- Health insurance
- 401(k)
Quick Apply
1d
Shift Manager - Germantown
Cousins Subs Inc —Germantown, WI
- Mid-level
- Quick service & fast food restaurant
- Leadership
Quick Apply
Plant Manager (WI)
Golden Pet Manufacturing —Richfield, WI
- High school diploma or GED
- Bachelor's degree
- Budgeting
- Health insurance
- Dental insurance
Quick Apply
Patient Success Manager
Mind+ Neurology LLC —Brookfield, WI
- $20 - $23 an hour
- Part-time
- Urgent Care
- HIPAA
- Administrative experience
Quick Apply
9d
Manager - Operations
Wesco —Menomonee Falls, WI
- $81,753 - $110,366 a year
- Urgently hiring
- Microsoft Excel
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
Operations Supervisor | 3rd Shift
Gehl Food & Beverage —Germantown, WI
- $83,000 - $85,000 a year
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Production Manager
Systems, LLC. —Germantown, WI
- $80,700 - $131,475 a year
- Full-time
- 5 years
- Engineering
- ERP systems
- 401(k)
Quick Apply
Building Supervisor - Facilities
Systems, LLC. —Germantown, WI
- $60,400 - $97,525 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- 401(k)
Quick Apply
Food Services Assistant
Advocate Aurora Health —Milwaukee, WI
- $18.85 - $28.30 an hour
- Part-time
- Computer literacy
- No experience needed
- ER
4d

I want to receive the latest job alert for shift manager in richfield, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

shift manager jobs near richfield, wi

Operations Manager jobs in Menomonee Falls, WI

Customer Success Manager jobs in Brookfield, WI

Customer Service Representative jobs in West Bend, WI

Plant Manager jobs in Richfield, WI

Production Manager jobs in Germantown, WI

Food Service Associate jobs in Milwaukee, WI

Shift Leader jobs in Milwaukee, WI

Business Operations jobs in Los Angeles, CA

Operations Supervisor jobs in San Antonio, TX

Operations Manager jobs in Denton, TX

Operations Manager jobs in Greensboro, NC

Operations Manager jobs in Henderson, NV

Laboratory Operations Manager jobs in New York, NY

Operations Manager jobs in Charleston, SC

Work From Home Customer Service jobs in Baton Rouge, LA

Customer Success Manager jobs in Gaithersburg, MD

Customer Success Manager jobs in Santa Clara, CA

Customer Service Representative jobs in Norfolk, VA

Customer Success Manager jobs in Puerto Rico

Customer Success Manager jobs in Round Rock, TX

Customer Service Supervisor

Graymont -
West Bend, WI

Apply Now

Job Details

Permanent | Full-time

Qualifications

Customer communication
JD Edwards
Inside sales

Full Job Description

United States - WI - West Bend

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

shift manager jobs in richfield, wi

Customer Service Supervisor

Customer Service Supervisor/Cashier

Shift Supervisor

Production Supervisor

Janitorial Area Manager

Operations Supervisor | 1st Shift

Customer - Food Service

Nanny/House manager

Production Shift Team Leader

Retail Assistant Manager

Shipping Supervisor I

Customer - Food Service - Overnight

Shift Manager - Germantown

Plant Manager (WI)

Patient Success Manager

Manager - Operations

Operations Supervisor | 3rd Shift

Production Manager

Building Supervisor - Facilities

Food Services Assistant

I want to receive the latest job alert for shift manager in richfield, wi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected