IT Service Engineer II
Executech —Richland, WA
- $28.85 - $38.46 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
4h
Electrical Design Engineer 2
Pacific Northwest National Laboratory —Richland, WA
- $89,300 - $131,200 a year
- Full-time
- Bachelor of Science
- Engineering
- Pass drug screening
- Health savings account
- Paid holidays
13d
System Analyst II- NOC
OSC Global —Richland, WA
- $63,601 - $117,900 a year
- Full-time
- Background check
- Microsoft Excel
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Substation Engineer - I/II
TOTH AND ASSOCIATES INC —Kennewick, WA
- $78,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Analysis skills
- Electrical Engineering
- Profit sharing
- Health savings account
PLC Programmer
G6 Engineering —Kennewick, WA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Lead Electrical Engineer 1
Sargent & Lundy —Richland, WA
- $118,023 - $180,313 a year
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- Health savings account
RCDD Telecom Design Engineer
Leidos —Washington State
- $116,350 - $210,325 a year
- Part-time
- Hybrid work
- Background check
- Engineering
- Fair chance
Information Security Engineer (On-Site)
HAPO Community Credit Union —Richland, WA
- $104,579.49 - $181,001.60 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- AD&D insurance
- Paid holidays
13d
Field Engineer I (Tri-Cities)
Northwest Open Access Network —Tri-Cities, WA
- $67,000 - $96,000 a year
- Overtime
- Remote
- Computer Science
- Office
- 3 years
- Paid holidays
- Disability insurance
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Engineer III
Framatome North America —Richland, WA
- $110,000 - $121,000 a year
- Full-time
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
2d
Control Staff Engineer 1-3 Design (for CSNW)
RH2 Engineering —Richland, WA
- $40 - $50 an hour
- Overtime
- Microsoft Outlook
- Construction site
- Computer literacy
- Profit sharing
- Health savings account
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Senior Automation & Control Systems Engineer 1
Sargent & Lundy —Richland, WA
- $84,762 - $129,498 a year
- Full-time
- 5 years
- Bachelor of Science
- Engineering
- Paid parental leave
- Health savings account
Senior Automation & Control Systems Engineer 2
Sargent & Lundy —Richland, WA
- $100,019 - $152,807 a year
- Full-time
- 7 years
- Bachelor of Science
- Engineering
- Paid parental leave
- Health savings account
Manufacturing Engineer
Cadwell —Kennewick, WA
- $79,000 - $100,000 a year
- Computer literacy
- Engineering
- Mid-level
Quick Apply
1d
Experienced Mechanical Design Engineer
Framatome North America —Richland, WA
- $126,000 - $171,000 a year
- Full-time
- Background check
- 7 years
- Engineering
- Paid holidays
- Disability insurance
9d
Manufacturing Engineer, Electrical
Carbon Robotics —Richland, WA
- $105,000 - $145,000 a year
- Full-time
- Bachelor of Science
- ERP systems
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
IS Specialist III
PERMA FIX ENVIRONMENTAL SERVICES INC —Richland, WA
- $110,000 - $150,000 a year
- 5 years
- Windows
- SQL
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Protection and Control Engineer
ABB Inc. —Richland, WA
- $83,300 - $133,280 a year
- Full-time
- Remote
- 5 years
- System design
- Master's degree
- Health savings account
- AD&D insurance
Quick Apply
12d
Project Engineer - Federal (Richland, WA)
Burns & McDonnell —Richland, WA
- $95,000 - $160,000 a year
- Full-time
- Management
- Engineering
- Mid-level
- 401(k)
- Employee stock ownership plan
Substation Engineer - V
TOTH AND ASSOCIATES INC —Kennewick, WA
- $120,000 - $160,000 a year
- Full-time
- 7 years
- Bachelor of Science
- Analysis skills
- Profit sharing
- Health savings account
12d

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controls engineer jobs near richland wa

IT Service Engineer II

Executech -
Richland, WA

Quick Apply

Job Details

Full-time
$28.85 - $38.46 an hour
4 hours ago

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
Customer service knowledge base
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Role Summary

The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

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Refine Your Search

controls engineer jobs in richland wa

IT Service Engineer II

Electrical Design Engineer 2

System Analyst II- NOC

Substation Engineer - I/II

PLC Programmer

Lead Electrical Engineer 1

RCDD Telecom Design Engineer

Information Security Engineer (On-Site)

Field Engineer I (Tri-Cities)

Engineer III

Control Staff Engineer 1-3 Design (for CSNW)

Senior Automation & Control Systems Engineer 1

Senior Automation & Control Systems Engineer 2

Manufacturing Engineer

Experienced Mechanical Design Engineer

Manufacturing Engineer, Electrical

IS Specialist III

Protection and Control Engineer

Project Engineer - Federal (Richland, WA)

Substation Engineer - V

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Performance Expectations (KPIs)

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IMPACT Expectations

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