Top 813 Customer service representative Jobs in Richmond, Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Best Collateral —San Rafael, CA
- $19 - $21 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
11d
Customer Service Return Agent (Fisherman's Wharf)
SIXT USA —San Francisco, CA
- $26.60 an hour
- Full-time
- 18 years or older
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Confidential —San Leandro, CA
- $900 - $1,300 a week
- Full-time
- Background check
- In-person
- Communication skills
- 401(k)
- Opportunities for advancement
Quick Apply
14d
Customer Support – Entry-Level in the Insurance Industry
San Francisco Insurance Academy —San Francisco, CA
- $45,000 - $55,000 a year
- Full-time
- Background check
- No experience needed
- In-person
Quick Apply
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Customer Service Clerk FT
R+L Carriers —Oakland, CA
- From $22.07 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Customer Service Representative
Distribution International —Benicia, CA
- $20 - $40 an hour
- 18 years or older
- Basic math
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Customer Experience Specialist
Twitch —San Francisco, CA
- $66,300 - $115,400 a year
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Customer Service Agent
Fragile —San Francisco, CA
- $25 an hour
- Full-time
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Campus Veterinary Clinic —Berkeley, CA
- $21.00 - $24.50 an hour
- 4 hour shift
- Clinic experience
- High school diploma or GED
- Older adults
- Paid holidays
- Health insurance
Quick Apply
5d
Lead Customer Service Representative
Campus Veterinary Clinic —Berkeley, CA
- $26 - $36 an hour
- Full-time
- Clinic experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Customer Service Associate I
Dollar Tree —Richmond, CA
- $19.30 - $19.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Patient Experience Specialist
Probably Genetic —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Dental insurance
- 401(k)
Remote Customer Service Representative
Qureos Inc —San Francisco, CA
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
19h
Client Coordinator
Maxim Healthcare —Emeryville, CA
- $28 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
20h
Scheduler / Admin
Synergy Companies —San Leandro, CA
- $20 - $26 an hour
- Full-time
- Spanish
- Communication skills
- Entry level
Quick Apply
Client Services Associate II
Freenome —Brisbane, CA
- $27.38 - $39.12 an hour
- Monday to Friday
- Remote
- Spanish
- HIPAA
- English
CUSTOMER SERVICE
Bay Area Property Services —Walnut Creek, CA
- Email
- Entry level

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Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in richmond, ca

Customer Experience Executive

Customer Service Representative

Customer Service Return Agent (Fisherman's Wharf)

Customer Service Associate

Customer Support – Entry-Level in the Insurance Industry

Claims Customer Service Representative I

Customer Service Representative, CC

Customer Service Clerk FT

Customer Service Representative

Customer Experience Specialist

Customer Service Agent

Customer Service Representative

Lead Customer Service Representative

Customer Service Associate I

Patient Experience Specialist

Remote Customer Service Representative

Client Coordinator

Scheduler / Admin

Client Services Associate II

CUSTOMER SERVICE

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