Top 10 Help desk technician Jobs in Richmond, Ky

Help Desk Technician
FAT Brands Inc —Lexington, KY
- $40,000 - $50,000 a year
- Full-time
- Typing
- In-person
- Associate's degree
Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician (Nicholasville, KY)
R.J. Corman Railroad Group LLC- RR Group —Nicholasville, KY
- High school diploma or GED
- Analysis skills
- Criminal background check
- Paid holidays
- Disability insurance
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7d
Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
- Weekends as needed
- Computer Science
- Pass drug screening
- Research
- Paid training
- Disability insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Nicholasville, KY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Service Coordinator / Junior IT Technician (Tier I)
Mayfield IT Consulting —Lexington, KY
- $16 - $20 an hour
- Full-time
- English
- Windows
- US work authorization
- Health insurance
- 401(k)
Quick Apply
5d
Maintenance Technician
Danimer Scientific LLC —Winchester, KY
- 12 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
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Service Technician, HVAC Repair (Lexington, KY)
Sears Home Services —Lexington, KY
- $28 - $42 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Fuel card
- Health savings account
Quick Apply

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Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.
NIGHT COMPUTER OPERATOR / HELP DESK SUPPORT
Whitaker Bank Corp of Kentucky —Lexington, KY
Performs related clerical duties such as answering the telephone, taking messages or forwarding calls, copying, typing routine letters, envelopes and forms, and…
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5d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
8d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk technician jobs near richmond, ky

Help Desk Technician

FAT Brands Inc
Lexington, KY

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Job Details

Full-time
$40,000 - $50,000 a year

Qualifications

Computer operation
Technical support via phone
Phone communication
Computer hardware
Desktop (troubleshooting support)
Typing
Phone triage
Associate's degree
Client interaction via phone calls

Full Job Description

Description:

WHAT WE ARE LOOKING FOR: We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk Technicians are the primary point of contact for all users of technology seeking technical assistance.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide support and resolve technical issues to end users.
Log and track requests for assistance utilizing approved call-tracking software.
Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.
Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary.
Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.
Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.
Assists in training new help desk personnel by providing backup coverage.
Prioritize workload based on the severity of issue and customer need.
Write clear and effective correspondence to technology users as necessary.
Performs a variety of complicated tasks and performs other duties as assigned.

Requirements:

Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.
Customer service skills including telephone responsiveness, intermediate typing, and technical troubleshooting skills.
Possess self-initiative, positive attitude, and ability to work well within a team environment.
Possess prior experience, training, and the ability to apply problem solving skills to resolve technical issues
Previous working knowledge in the establishing and accomplishing of departmental/professional goals.
Working knowledge of PC hardware and software.
Ability to work flexible shifts.
Ability to multi-task and prioritize all technical issues that arise.
Associate degree in an IT related field such as computer information systems.
Previous work experience in the restaurant industry preferred but not required.

This position is in person, based out of Lexington, Kentucky.

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Refine Your Search

help desk technician jobs in richmond, ky

Help Desk Technician

Hybrid IT Support Technician II - Richmond, KY

Help Desk Technician (Nicholasville, KY)

Help Desk Engineer - 46Solutions

Now Hiring IT and Telecom Field Technicians

Service Coordinator / Junior IT Technician (Tier I)

Maintenance Technician

Service Technician, HVAC Repair (Lexington, KY)

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