Top 91 Client manager Jobs in Richmond, Va

Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Customer Success Manager
3E —Richmond, VA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
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9d
Commercial Insurance Service Account Manager
Bearing Insurance Group, LLC —Virginia
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Case Manager - Mobile Crisis Response (8a to 4p)
New Hope Wellness —Richmond, VA
- $35 - $40 an hour
- Full-time
- Hybrid work
- Background check
- CPR Certification
- BLS Certification
Quick Apply
Case Manager - Mobile Crisis Response (12a to 8a)
New Hope Wellness —Richmond, VA
- $45 an hour
- Full-time
- Hybrid work
- Background check
- CPR Certification
- BLS Certification
Quick Apply
Case Manager - Mobile Crisis Response (4p to 12a)
New Hope Wellness —Richmond, VA
- $35 - $40 an hour
- Full-time
- Hybrid work
- Background check
- CPR Certification
- BLS Certification
Quick Apply
Client Support Specialist
DP Grow LLC —Richmond, VA
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- 1 year
- Health insurance
- Dental insurance
Quick Apply
SF Case Manager Henrico
Moms In Motion —Henrico, VA
- 8 hour shift
- Background check
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Richmond, VA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Enterprise Customer Success Manager
MariaDB plc —Richmond, VA
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Account Manager
Carter Printing Company —Richmond, VA
- Email
- Computer literacy
- Basic math
- Mid-level
- Disability insurance
- Health insurance
Case Manager (Assertive Community Treatment)
Chesterfield County, VA —Chesterfield, VA
- $62,154 - $83,906 a year
- Full-time
- Clean driving record
- Writing skills
- Mid-level
- Dental insurance
- Vision insurance
10d
PBM Client Experience Manager
CVS Health —Richmond, VA
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
2d
SF Case Manager Richmond
Moms In Motion —Richmond, VA
- $40,000 - $55,000 a year
- 8 hour shift
- Background check
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
Client Manager, Surety
Marsh McLennan Agency —Richmond, VA
- $64,700 - $120,400 a year
- Full-time
- Hybrid work
- 5 years
- Accounting
- US work authorization
- Health insurance
- 401(k)
9d
Outreach Case Manager
Laine Federal Solutions —Richmond, VA
- $55,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
RN – In-Home Assessments & Client Development
Senior Helpers – Valentine Parent —Richmond, VA
- $55 - $65 an hour
- Part-time
- RN License
- 5 years
- Mid-level
Quick Apply
Public Sector SLED Client Executive
C1 —Richmond, VA
- $95,000 - $125,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Client Manager EHB
Marsh McLennan Agency —Richmond, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Tuition reimbursement
Customer Solutions Specialist (Second Shift)
AWeber —Richmond, VA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance

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Customer Success Account Manager - Signature - Richmond, VA

UPS -
Richmond, VA

Apply Now

Job Details

Full-time
$61,620 - $107,880 a year

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

The territory for this role will be in and around Richmond, VA,

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals:

Proactively engages existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low touch upsell opportunities and guide customer to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers and products and services

Territory Management:

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection:

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualifications:

0-4 years in customer success, support, or related customer-facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data driven mindset
Excellent written communication skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Apply Now

Refine Your Search

client manager jobs in richmond, va

Customer Success Account Manager - Signature - Richmond, VA

Customer Success Manager

Commercial Insurance Service Account Manager

Case Manager - Mobile Crisis Response (8a to 4p)

Case Manager - Mobile Crisis Response (12a to 8a)

Case Manager - Mobile Crisis Response (4p to 12a)

Client Support Specialist

SF Case Manager Henrico

Customer Success Manager

Enterprise Customer Success Manager

Account Manager

Case Manager (Assertive Community Treatment)

PBM Client Experience Manager

SF Case Manager Richmond

Client Manager, Surety

Outreach Case Manager

RN – In-Home Assessments & Client Development

Public Sector SLED Client Executive

Client Manager EHB

Customer Solutions Specialist (Second Shift)

I want to receive the latest job alert for client manager in richmond, va

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