Top 60 Inbound customer service representative Jobs in Richmond, Va

Customer Service Representative
Victory Pest Management —Richmond, VA
- $18 - $22 an hour
- Full-time
- Remote
- Administrative experience
- Communication skills
- Entry level
- Health insurance
- Employee discount
Quick Apply
22h
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Corporate Transportation Group —Glen Allen, VA
- $16 - $19 an hour
- Multiple hires
- Spanish
- HIPAA
- English
Quick Apply
Client Services Representative II- 2nd Shift
Bank of America —Richmond, VA
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Richmond, VA
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Service Representative
Choice Waste Services —Chester, VA
- From $22 an hour
- Full-time
- Background check
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
22h
Licensed Customer Service Representative
Confidential Insurance company —Henrico, VA
- $20 an hour
- 8 hour shift
- Spanish
- English
- Office
- 401(k)
- Paid time off
Quick Apply
18h
Account Services Representative
QubicaAMF —Mechanicsville, VA
- $15 - $16 an hour
- Full-time
- 18 years or older
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
Pre-Licensed Representative - Onsite
San Jose_Teleperformance_Hosted —Richmond, VA
- $17 - $20 an hour
- Full-time
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
5d
Pre-Licensed Representative - Onsite
Teleperformance USA —Richmond, VA
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Licensed Insurance Representative - Onsite
Teleperformance USA —Richmond, VA
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Customer Care Representative (Escalations and Advanced Customer Support)
James River Air Conditioning Company —Richmond, VA
- $24 - $26 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
22h
Customer Service Representative - Technical
Disabled Veteran Solutions —Petersburg, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Payment Processor II
Corpay —Richmond, VA
- $18.00 - $18.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Window World of Richmond —Richmond, VA
- $35,000 a year
- Full-time
- Residential
- Entry level
- Paid training
- Paid holidays
Quick Apply
Call Center Team Leader
Virginia Eye Institute —Richmond, VA
- Full-time
- HIPAA
- Mid-level
Quick Apply
Administrative Assistant
NaturaLawn of America —Richmond, VA
- $18 - $22 an hour
- Full-time
- Writing skills
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
5d
Player/Coach
IQVIA —Richmond, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 2 years
- Work from home
6d
Business Development Representative
Capital Electric —Richmond, VA
- $60,000 - $75,000 a year
- Full-time
- Business development
- 1 year
- Marketing
- Wellness program
- Paid parental leave
Sales & Service Representative
MRC Global —Richmond, VA
- Full-time
- Mid-level
- Office
- Driver's License

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Customer Service Representative

Victory Pest Management
Richmond, VA

Quick Apply

Job Details

Full-time
$18 - $22 an hour
22 hours ago

Benefits

Health insurance
Employee discount
Retirement plan

Qualifications

Interpersonal skills
Administrative experience
Dispatching
Attention to detail
Customer information system software
Office experience

Full Job Description

Victory Pest Management is a veteran-owned pest and home-services company serving Midlothian, Richmond, and surrounding Central Virginia communities. We provide pest protection, mosquito and tick services, termite protection, rodent solutions, crawlspace and moisture services, insulation, sanitation, and mold remediation.

We are seeking a friendly, organized, and motivated Customer Service & Inside Sales Representative to serve as a trusted first point of contact for our customers.

This is more than a phone-answering position. You will help customers understand their options, turn incoming inquiries into booked services, schedule inspections, coordinate with our field team, and ensure every customer receives prompt and professional follow-through.

Responsibilities

Answer incoming calls promptly and provide friendly, professional customer service.
Respond to web leads, emails, text messages, missed calls, and other inbound inquiries during the same business day.
Ask thoughtful questions to understand each customer’s concerns, service needs, urgency, and scheduling preferences.
Explain Victory’s services, plans, pricing, and next steps clearly and confidently.
Quote and book approved pest-control and recurring services using established company pricing.
Schedule inspections for termite, rodent, exclusion, crawlspace, moisture, mold, insulation, and other inspection-based opportunities.
Ask for the appointment and guide each customer toward a clear next step.
Own each lead until it is booked, scheduled for an inspection, placed into follow-up, properly closed, or escalated.
Follow up consistently on unsold leads, open estimates, callbacks, and customers requiring additional attention.
Maintain complete and accurate customer records in GorillaDesk, including notes, statuses, tags, follow-up reminders, access instructions, and appointment details.
Coordinate scheduling and communication between customers, technicians, outside-sales staff, and company leadership.
Review technician notes, schedule changes, missed appointments, and pending inspection assignments.
Handle customer concerns calmly and professionally, escalating complex matters according to company procedures.
Identify appropriate opportunities to introduce existing and prospective customers to additional services.
Track lead-response, booking, inspection, follow-up, sales, and conversion activity.
Assist with administrative reporting, customer-account updates, and general office-support responsibilities.
What Success Looks Like
Customers and leads receive prompt responses, with no inquiries left unanswered.
Missed calls and inbound leads are addressed during the same business day.
Customer interactions are accurately documented in GorillaDesk.
Open opportunities receive consistent follow-up, with no stale leads or estimates.
Every sales conversation ends with a booked service, scheduled inspection, defined follow-up, or documented resolution.
Appointments are scheduled accurately, and handoffs to field personnel are complete.
Customers receive clear, confident, and professional communication.
You contribute to customer satisfaction, technician efficiency, sales growth, and the overall success of the company.

Qualifications

Excellent verbal and written communication skills.
A friendly, confident, and professional phone presence.
A customer-service mindset combined with the confidence to ask for the appointment.
Strong organization, follow-through, and attention to detail.
Ability to manage multiple calls, messages, appointments, and follow-up tasks while maintaining accuracy.
Comfort using CRM, scheduling, email, texting, and general office software.
Ability to learn service offerings and explain them clearly to customers.
Good judgment when resolving customer concerns or escalating issues.
Reliability, punctuality, integrity, and a positive, solutions-focused attitude.
Ability to maintain customer confidentiality and follow established procedures.

Preferred Experience

Previous experience in customer service, inside sales, appointment setting, dispatching, or office coordination.

Experience in pest control, home services, HVAC, plumbing, landscaping, or another service-based industry.

Experience using GorillaDesk or a similar CRM and scheduling platform.

Industry experience is helpful, but we will also consider a strong communicator who demonstrates excellent follow-through, confidence with customers, and a willingness to learn.

Why Join Victory Pest Management?

You will join a growing, veteran-owned local company where professionalism, accountability, customer care, and initiative matter. We provide structured training on our services, phone scripts, systems, scheduling procedures, objection handling, and sales process. This position offers the opportunity to directly influence customer satisfaction and company growth.

To apply, please submit your résumé and briefly describe your experience working with customers, coordinating schedules, or converting inquiries into appointments.

Pay: $18.00 - $22.00 per hour

Benefits:

Employee discount
Health insurance
Retirement plan

Work Location: Remote

Quick Apply

Refine Your Search

inbound customer service representative jobs in richmond, va

Customer Service Representative

Call Center Remote Customer Service Representative

Customer Service Representative

Client Services Representative II- 2nd Shift

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service Representative

Licensed Customer Service Representative

Account Services Representative

Pre-Licensed Representative - Onsite

Pre-Licensed Representative - Onsite

Licensed Insurance Representative - Onsite

Customer Care Representative (Escalations and Advanced Customer Support)

Customer Service Representative - Technical

Payment Processor II

Customer Service Representative

Call Center Team Leader

Administrative Assistant

Player/Coach

Business Development Representative

Sales & Service Representative

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