Top 146 Reservations Jobs in Richmond, Va

Guest Services Supervisor
Hilton Richmond —Richmond, VA
- $16 - $24 an hour
- Full-time
- Inventory management
- Research
- Mid-level
Quick Apply
Reservationist
Doubletree by Hilton Richmond-Midlothian —Richmond, VA
- $17 - $19 an hour
- Weekends as needed
- Sales
- Hotel
- Communication skills
- Paid holidays
- Disability insurance
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Host
Nami Japanese Cuisine —Richmond, VA
- From $15 an hour
- Part-time
- Cash register
- In-person
- Restaurant
Quick Apply
8d
Guest Services Representative
InTown Suites —North Chesterfield, VA
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Reservations Agent and PBX Operator
The Jefferson Hotel —Richmond, VA
- $14 - $16 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
Office Support Specialist
YWCA Richmond —Richmond, VA
- $18 - $21 an hour
- Word processing
- Computer literacy
- Office
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Welcome Team Associate
501 FRANKLIN LLC —Richmond, VA
- $16.50 - $17.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Office Assistant
StyleCraft Homes —Richmond, VA
- Full-time
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
White Lodging Services Corporation —Richmond, VA
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
Tolling Violations Processing Manager
WSP —Richmond, VA
- $85,000 - $115,000 a year
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Paid parental leave
- Disability insurance
8d
Hotel Front Desk
Fairfield Inn Midlothian —Richmond, VA
- $14 - $15 an hour
- Overtime
- Sales
- Computer literacy
- Writing skills
Quick Apply
Host
PF Changs —Richmond, VA
- $16 - $19 an hour
- Part-time
- No experience needed
- Restaurant
- Entry level
- Paid training
- Health insurance
Front Desk
Fairfield Inn Midlothian —Richmond, VA
- $14 - $15 an hour
- Overtime
- Sales
- Computer literacy
- Writing skills
Quick Apply
Head Golf Professional
Hanover Golf Club —Ashland, VA
- Full-time
- Merchandising
- 3 years
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
Travel Sales Agent
World Travel Holdings —Virginia
- $15 an hour
- Weekends as needed
- Remote
- Communication skills
- Entry level
- Paid training
- Paid holidays
Guest Services Coordinator PRN – Evelyn D Reinhart Guest House
Bon Secours —Richmond, VA
- $16.76 - $24.65 an hour
- PRN
- Hospital
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Disability insurance
Host
Jack Brown's Beer & Burger Joint —Richmond, VA
- $14 an hour
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Organizational skills
Quick Apply
Administrative Assistant
Galen College of Nursing —Richmond, VA
- $14.84 - $20.77 an hour
- Full-time
- Communication skills
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
4d
Concierge
The Jefferson Hotel —Richmond, VA
- $14.50 - $16.50 an hour
- Part-time
- Clean driving record
- Ability to walk for extended periods
- Research
Host
HOUSEpitality Family —Richmond, VA
- Full-time
- Restaurant
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply

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reservations jobs near richmond, va

Guest Services Supervisor

Hilton Richmond -
Richmond, VA

Quick Apply

Job Details

Full-time
$16 - $24 an hour

Qualifications

Customer follow-ups
Computer operation
Staff supervision
Hotel and accommodations payment processing
Budget management
Cash amount verification
Hotel policy compliance
Check cashing
Inventory management
Night audit
Greeting customers
Hotel quality control
Labor cost analysis
Cash drawer securing
Shift management
Mail distribution
Research
Mid-level
Performance management
Financial issue resolution
Hotel room assignment management
Check processing
Mail management
Hotel emergency procedures
Document review
Telephone systems
Mail processing
Hotel and accommodations guest complaints handling
Accounting error correction
Task assignment

Full Job Description

250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms

Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.

Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.

Pay Range:

$16.00-$24.00Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.

Maintain complete knowledge at all times of:

o All hotel features/services, hours of operation.

o All room types, numbers, layout, decor, appointments and location.

o All room rates, special packages and promotions.

o Daily house count and expected arrivals/departures.

o Room availability status for any given day.

o Scheduled in-house group activities, locations and times.

o All hotel and departmental policies and procedures.

Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow up items

• Access all function of computer system according to established procedures and standards • Answer department telephone within three rings, using correct greeting and telephone etiquette

Check Front Desk and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies
Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions and labor). Resolve discrepancies with Accounting. Track actual numbers against budget

• Ensure that staff report to work as scheduled. Document any late or absent employees • Coordinate breaks for staff

Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which could compromise the department's standards and delegate these tasks
Conduct pre-shift meeting with staff and review all information pertinent to the day's business

• Inspect grooming and attire of staff; rectify any deficiencies • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel

Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel to include Front Desk staff, PBX Staff, and Reservations Staff
Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures

• Monitor guest mail and ensure that it is processed according to procedures • Monitor and ensure that express check-outs are processed through the system correctly in accordance with hotel check-out standards

Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day

• Assist guests with reports of lost or stolen articles, following hotel policy • Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations

Contact newly registered guests ten minutes after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures
Ensure security of guest room access
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:

o Contracted banks o Shortages and Overages

o Late charges

o Petty cash and paid outs

o Adjustments o Posting charges

o Making change for guests

o Cashing personal or travelers checks

o Payment methods or processing

o Settling accounts

o Closing reports o Cashier reports

o Balancing receipts

o Dropping receipts

o Securing banks

Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures
Anticipate sold-out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures

• Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations • Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning and maintenance of rooms

Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns
Print special requests report and block according to specifications
Balance room types daily according to departmental procedures
Review resumes for arriving groups; organize and coordinate master accounts and check-in/check-out., pre-registration procedures
Coordinate delivery time of amenities with room service, ensuring timely delivery
Monitor V.I.P. arrivals; greet and escort them to their room
Review requests for late check-outs and approve according to occupancy. Communicate such to Housekeeping
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
Print report on discrepant rooms, research discrepancies and enter current status accordingly
Complete bucket check nightly according to departmental procedures
Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary
Ensure all closing duties for staff are completed before staff sign out
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Prepare and submit daily/weekly payroll records
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs
Complete all paperwork and closing duties in accordance with departmental standards
Review status of assignments and any follow-up action with on-coming supervisor

#HRIElevateHRD

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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Refine Your Search

reservations jobs in richmond, va

Guest Services Supervisor

Reservationist

Host

Guest Services Representative

Reservations Agent and PBX Operator

Office Support Specialist

Welcome Team Associate

Office Assistant

Front Desk Agent

Tolling Violations Processing Manager

Hotel Front Desk

Host

Front Desk

Head Golf Professional

Travel Sales Agent

Guest Services Coordinator PRN – Evelyn D Reinhart Guest House

Host

Administrative Assistant

Concierge

Host

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