Top 1462 Retail customer service representative Jobs in Richmond, Va

Universal Branch Representative I - Virginia Center Commons Branch
Virginia Credit Union —Glen Allen, VA
- $50,697 - $56,003 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
10d
Sales Associate
Adam & Eve of Richmond —Mechanicsville, VA
- $13 - $14 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Employee discount
- Opportunities for advancement
Quick Apply
New Home Sales Associate
HHHunt —Glen Allen, VA
- $21.07 - $26.34 an hour
- Overtime
- Writing skills
- High school diploma or GED
- Communication skills
- 401(k)
- Adoption assistance
Quick Apply
3d
Verizon Sales Associate
Confidential —Bon Air, VA
- $900 - $1,300 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
2d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Richmond, VA
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
DMV Customer Service Generalist (Multi Hire) Richmond District-Position #01200
Department of Motor Vehicles —Richmond, VA
- From $41,000 a year
- Online Application
- Background check
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
1d
Hospitality Associate Cashier
Chippenham Hospital —Richmond, VA
- $14.83 - $20.77 an hour
- Full-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
DMV Customer Service Center Work Leader - Richmond Central CSC - Pos.# 02143
Department of Motor Vehicles —Richmond, VA
- $47,355.00 - $54,458.25 a year
- Full-time
- Mid-level
- Driver's License
- 21 years or older
- Paid holidays
- Health insurance
2h
Customer Service Specialist
City of Richmond, VA —Richmond, VA
- $25.09 - $29.13 an hour
- Full-time
- Bilingual
- Basic math
- Research
- Tuition reimbursement
- Referral program
3d
Retail Associates
Hobby Lobby —Mechanicsville, VA
- $15.75 - $16.75 an hour
- Weekends as needed
- Entry level
- Paid holidays
- Disability insurance
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Richmond, VA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Sales Associate
Dillard's —Richmond, VA
- $15 - $27 an hour
- Sales
- Customer service
- Guest services
Supervisor Customer Service - RIC
Southwest Airlines —Richmond, VA
- $36 - $37 an hour
- Weekends as needed
- 18 years or older
- Word processing
- Computer literacy
- Profit sharing
- Health insurance
3d
Customer Service Agent (Remote)
Jerry.ai —Richmond, VA
- $19 - $21 an hour
- 8 hour shift
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
Quick Apply
4d
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Richmond, VA
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Service Specialist - Business Tax Customer Service Specialist
City of Richmond, VA —Richmond, VA
- $25.09 - $37.20 an hour
- Full-time
- Basic math
- Research
- Mid-level
- Tuition reimbursement
- Referral program
Customer Service Associate
Wawa, Inc. —Richmond, VA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
Entry-Level Customer Service Representative
HHV —Richmond, VA
- $18 - $22 an hour
- Full-time
- Sales
- High school diploma or GED
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
4d
Cashier
Pucixt —Henrico, VA
- $22.78 - $27.44 an hour
- Full-time
- Bilingual
- Supervising experience
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Front End Cashier
HomeGoods —Richmond, VA
- $13.75 - $14.25 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account

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Universal Branch Representative I - Virginia Center Commons Branch

Virginia Credit Union -
Glen Allen, VA

Quick Apply

Job Details

Full-time
$50,697 - $56,003 a year
10 days ago

Qualifications

Computer operation
Handling large sums of money
High school diploma or GED
Computer skills
Certified Notary Public

Full Job Description

Job Description:

PRIMARY FUNCTION:

The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.

JOB DUTIES AND RESPONSIBILITIES:

Teller Responsibilities:

Establishes member relationships through quality service and cross selling VACU products/services to meet member needs
Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
Disburses cash accurately and maintains a cash drawer, balancing it daily
Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy
Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives

Member Service Responsibilities:

Responsible for opening Memberships
Responsible for opening all types of deposit accounts
Able to provide assistance and maintenance on all deposit and loan accounts
Referral based lending knowledge
Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships
Make appropriate referrals to deepen member relationships
Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
Engage members and prospective members in a professional and courteous manner in person and over the phone
Demonstrates flexibility around the daily needs of the members and the branch
Possesses leadership skills to properly self-manage and guide co-workers consistently
Possesses lobby leadership skills in order to maximize exceptional member experience
Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
Answers member inquiries and cross-sells products and services of the credit union when appropriate.
Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
Meets member needs by maintaining appropriate knowledge of all VACU products and services
Answers the phone and responds to member phone inquiries professionally and accurately
Building and retaining member relationships by performing follow – up and courtesy calls to members.
Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
Provides quality service by following all member service expectations
Handles troubleshooting and special assignments in support of supervisor.
Responsible for ensuring that business goals and individual member service and sales goals are consistently met.
Responsible for delivering high quality service and needs based sales to members
Required notary certification. Must stay informed of all notary rules and regulations.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
Other duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:

Knowledge: Thorough understanding of products and services offered by financial institutions preferred

Skills: Satisfactory computer skills required.

Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.

Minimum Education and Experience:

Minimum of high school diploma or equivalent.
Some college education or business courses preferred.
Customer/member service experience, preferably at a financial institution
Cash handling/business experience at a financial institution
Knowledge of TCD transaction and settlement procedures

PHYSICAL REQUIREMENTS:

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Salary range: $50,697 - $56,003

Quick Apply

Refine Your Search

retail customer service representative jobs in richmond, va

Universal Branch Representative I - Virginia Center Commons Branch

Sales Associate

New Home Sales Associate

Verizon Sales Associate

Licensed Insurance Sales Representative (Remote / Home-Based)

DMV Customer Service Generalist (Multi Hire) Richmond District-Position #01200

Hospitality Associate Cashier

DMV Customer Service Center Work Leader - Richmond Central CSC - Pos.# 02143

Customer Service Specialist

Retail Associates

Call Center Remote Customer Service Representative

Sales Associate

Supervisor Customer Service - RIC

Customer Service Agent (Remote)

Seasonal Customer Service Representative - 2026 (Eastern Region)

Customer Service Specialist - Business Tax Customer Service Specialist

Customer Service Associate

Entry-Level Customer Service Representative

Cashier

Front End Cashier

I want to receive the latest job alert for retail customer service representative in richmond, va

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