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Desktop Technician

Richmond Public Schools -
Richmond, VA

Apply Now

Job Details

Full-time
$46,270 - $71,155 a year
10 days ago

Qualifications

Desktop computer repair
Network troubleshooting
Email customer support
IT user and group management
Phone communication
Laptop (troubleshooting support)
In-person customer service
AV system installation
Research
Mid-level
Printer (troubleshooting support)
User training (technical support)
Office equipment preventive maintenance
Analysis skills
Driver's License
Phone customer support
Associate's degree in information technology
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Working with students
HDI Certification
Office equipment installation
CompTIA Network+
Technical customer support for office equipment
AV system troubleshooting
Technical support via email
Desktop administration
Associate's degree

Full Job Description

Desktop Technician

Richmond City Public SchoolsTechnology Services - Richmond, Virginia

Job Details

Job ID:5865731
Application Deadline:Aug 14, 2026 11:59 PM (Eastern Standard Time)
Posted:Aug 03, 2026 4:00 AM (UTC)

Starting Date:Immediately

Job Description

Job Title: Desktop Technician
Terms of Employment: Grade 114 / 12-month (260 Day)
FLSA Status: Non-Exempt
Work Location: Technology Services
Immediate Supervisor: Supervisor, Desktop and Service Desk Team Lead

General Description:
The Technology Services team is responsible for ensuring that Richmond Public Schools’ technology resources are functioning efficiently and meet the needs of the RPS community. The Desktop Technician supports this work remotely and hands-on maintenance of computer technology and peripherals.

Essential Duties and Responsibilities

Provide Tier I technical support to staff and students via phone, email, remote, and in-person assistance.
Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, audiovisual equipment, and other technology devices.
Diagnose and resolve hardware, software, network connectivity, and user account issues, including password resets and access permissions.
Perform preventive maintenance to ensure the reliability, security, and longevity of technology resources.
Document support requests, resolutions, and activities in the district's ticketing system.
Collaborate with internal Technology Services teams to resolve complex technical issues and ensure effective service delivery.
Provide training and guidance to staff and students on the effective use of technology resources and district-supported applications.
Communicate effectively with staff and administrators to identify technology needs, provide timely updates, and deliver exceptional customer service.
Research and resolve technical issues using departmental resources, established procedures, and best practices.
Adhere to departmental standards, procedures, and service-level expectations.
Perform other duties as assigned by the Manager of Desktop and Service Desk or Technology Services leadership.
Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
Excellent verbal, written, and interpersonal communication skills with the ability to work effectively with staff, students, administrators, and the community.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to adapt to changing priorities, technologies, and operational needs.
Commitment to providing professional, responsive, and customer-focused technical support.

Qualifications:

Minimum Associate degree required (information technology-related preferred or related field preferred. Relevant work experience and certifications may be considered in lieu of the education requirement.

Certifications: Preferred certifications include:

A+ Certification

Network+ Certification
Google IT Support Professional Certificate
HDI Certification
Other relevant industry-recognized certifications in IT or A/V technology
Valid Driver’s License

This position operates in diverse settings, including offices, classrooms, meeting rooms, event spaces. The role may also require working in varying climates, including temperature-controlled environments and non-climate-controlled areas such as warehouses or outdoor locations. Flexibility and adaptability to different physical environments are necessary.

HOW TO APPLY: All applicants (including RPS employees) must submit an online application. Please access the website at: www.rvaschools.net

Please upload a current resume with your application.

Three reference names and contact information will be required if you progress to the interview step of the selection process. Richmond Public Schools will conduct a background investigation, fingerprinting, and tuberculosis screening as a condition of employment. EOE.

Position Type:Full-Time
Salary:$46,270 to $71,155 Per Year

Job Requirements

Contact Information

Apply Now

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service desk support jobs in richmond, va

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