Top 17 Help desk technician Jobs in Richmond Hill, Ga

IT Support Technician - Salt Lake City
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Topeka, KS
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Grand Rapids
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Hardware Technician
M S International, Inc —Pooler, GA
- $21.75 - $24.75 an hour
- Overtime
- English
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Senior IT Technician
SHIP8, Inc. —Port Wentworth, GA
- $65,000 - $75,000 a year
- Full-time
- Background check
- Google Workspace
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Pooler, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Advisor- Hyundai Savannah
AutoNation —Savannah, GA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
11d
Service Technician, HVAC Repair
Sears Home Services —Hinesville, GA
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
11d
Technical Service Representative
RJ Young Company —Savannah, GA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Quick Apply
14d
Maintenance /Janitorial Worker
Extended Stay America —Savannah, GA
- $20.00 - $20.73 an hour
- Full-time
- Basic math
- Sanitation
- English
Quick Apply
Repair/Mover
MCCRACKEN & AMICK INC —Savannah, GA
- 8 hour shift
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply

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IT Support Technician - Salt Lake City
SGA Dental Partners —Richmond Hill, GA
Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-…
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IT Support Technician - Topeka, KS
SGA Dental Partners —Richmond Hill, GA
Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-…
Quick Apply

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Help Desk Technician
Brooksource —Etna, OH
Resolve first level service calls in a timely, accurate, and professional manner. Evaluate documents, prioritize, and resolve support calls.
$23 - $25 an hour
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2d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Support Technician - Salt Lake City

SGA Dental Partners -
Richmond Hill, GA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Email customer support
Technical support via phone
Phone communication
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Root cause analysis
Technical support via email
Client interaction via phone calls

Full Job Description

The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.

This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Salt Lake City, UT for on-site support as needed.

Essential Duties

Supports all SGA dental offices via remote support in an efficient and effective manner.
Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
Maintain accurate inventory of technology assets including hardware, software, and licensing.
Perform general preventative maintenance on the company's computing infrastructure and software.
Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
Be able to work in a team environment with other IT professionals.
Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
Support networked multifunction units to include printing, scanning, and faxing.
Work through vendor support including hardware and specialty software companies.
Resolve issues with credit card terminals.
Follow up on closed tickets to verify satisfactory resolution.
Participate in structured cabling/wiring as required.
Endeavor to resolve issues on the first call without escalation.
Escalates appropriately to senior IT personnel.
Install and upgrade software on end-user computers.
Local travel and occasional overnight stays will be required.
Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
Represent the “voice of the user” in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the “greatest good”
Assumes and executes additional responsibilities as assigned.

Knowledge/Skills/Abilities

Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms.
Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support.
Excellent interpersonal skills
Exceptional work habits under pressure

Education/ Experience

The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems.
Experience with dental practice software a huge plus!

Benefits We Offer:

Paid Holidays and Paid Time Off (PTO)
401(k) Retirement Plan
Health and Vision Insurance
Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
Supplemental Coverage (Disability, Critical Illness, Accident)
Career Growth and Development Opportunities

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Quick Apply

Refine Your Search

help desk technician jobs in richmond hill, ga

IT Support Technician - Salt Lake City

IT Support Technician - Topeka, KS

IT Support Technician - Grand Rapids

Hardware Technician

Senior IT Technician

Now Hiring IT and Telecom Field Technicians

Service Advisor- Hyundai Savannah

Service Technician, HVAC Repair

Technical Service Representative

Maintenance /Janitorial Worker

Repair/Mover

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