Top 72 Customer care specialist Jobs in Richmond Tx

Customer Support Specialist
DealerBuilt —Houston, TX
- Full-time
- Remote
- Management
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
Customer Experience Coach
Serenity Mental Health Centers —Sugar Land, TX
- $23 - $30 an hour
- Full-time
- Background check
- Customer service
- Caregiving
- Paid training
- Paid holidays
Quick Apply
Customer Service Rep
Everflow Supplies LLC —Sugar Land, TX
- $50,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Remote - Customer Experience Specialist
Sun & Ski Sports —Stafford, TX
- $18 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Quick Apply
Customer Experience Specialist I
Waste Resource Management —Houston, TX
- $21 - $25 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
10d
Customer Support Specialist (Entry Level)
Silk Worldwide —Stafford, TX
- $17 - $21 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Paid training
- Health savings account
Quick Apply
8d
Enjoy Plants? Interior Horticulture Technician
Green Oasis —Houston, TX
- Part-time
- Background check
- Clean driving record
- Office
Quick Apply
3d
Customer Care Specialist
ManhattanLife Insurance & Annuity Company —Houston, TX
- Full-time
- Spanish
- Research
- Office
- Free parking
- Wellness program
Quick Apply
Assistant Manager Customer Experience
JCPenney —Katy, TX
- $47,740 - $88,660 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Health insurance
Retail Sales Associate - First Colony Mall
UNIQLO —Sugar Land, TX
- Part-time
- Merchandising
- High school diploma or GED
- Ability to stand for extended periods
Assistant Store Manager - Customer Experience
PetSmart —Richmond, TX
- $23.43 - $44.67 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Customer Support Specialist
Vibration Mountings and Controls Inc —Houston, TX
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Wellness program
- Paid holidays
Quick Apply
Treatment Coordinator
Hamblin Family Dentistry —Houston, TX
- $18 - $25 an hour
- Full-time
- Dental office
- In-person
- Leadership
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Support Analyst
ABB Inc. —Houston, TX
- Full-time
- Hybrid work
- English
- Mid-level
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
Residential Treatment Center Direct Care Staff
New Beginnings RTC —Houston, TX
- $15 an hour
- 12 hour shift
- Background check
- CPR Certification
- Medication administration
Quick Apply
Houston 65 (FM1463/Fulshear Bend) Beer/Wine - Customer Service Spec - Part time
HEB —Katy, TX
- From $17.50 an hour
- 8 hour shift
- 18 years or older
- Writing skills
- Ability to climb stairs
3d
Customer Support Representative
Christ Taylor Insurance —Houston, TX
- $65,000 - $78,000 a year
- Full-time
- Communication skills
- Entry level
Quick Apply
8d
Customer Support Technician
Tait North America —Houston, TX
- Full-time
- 5 years
- System design
- Research
Quick Apply
Manager - Customer Experience
Prime Communications —Sugar Land, TX
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Customer Service Specialist I - Phone Bank
Harris Central Appraisal District —Houston, TX
- Full-time
- Research
- Windows
- High school diploma or GED

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Customer Support Specialist

DealerBuilt -
Houston, TX

Apply Now

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer follow-ups
Customer records maintenance
Customer relationship building
Email customer support
Management
Technical support via phone
Phone communication
Incident Escalation
User training (technical support)
Managing clients in a customer support role
Analysis skills
Bachelor's degree
Customer engagement
Customer relationship management
Organizational skills
Productivity software
Training & development
Phone call management
Technical support via email
Escalation handling
Communication skills
Entry level

Full Job Description

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

WHY WE’RE LOOKING:

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional support and assistance to our valued customers. This individual will focus on addressing customer inquiries, resolving issues, and ensuring a positive customer experience throughout their journey with our products or services.

WHAT YOU’LL DO:

Serve as the first point of contact for customers seeking assistance over the phone or email in area of expertise
Build strong and positive relationships with customers, demonstrating empathy and patience in all interactions
Respond to customer inquiries and concerns promptly and professionally via various communication channels
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Troubleshoot to identify and resolve problems in a timely manner
Walk the customer through the problem-solving process
Real time documentation to keep detailed notes on tickets
Follow-up and update customer status and information
Work to diagnose and resolve basic technical issues
Escalate issues to the next Tier of support with next level of difficulty
Proactively gather customer feedback to understand pain points and areas for improvement, advocating for customer needs within the organization
Assist in and plan training, development and education for features and updates
Assist in providing data to internal teams by correct usage of support team desking tool
Participate in on-call rotation every 6-8 weeks
Other duties as assigned

WHAT WE’RE LOOKING FOR:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong training and presentation skills.
Proficient with Microsoft Office Suite or related software.
IT knowledge
Bachelor’s degree preferred
At least three years of related experience required, with prior management experience highly preferred.

WHAT’S IN IT FOR YOU:

Competitive Compensation: Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of.

Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses.
Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times.
Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage.
401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match.
Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP.
Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility.
Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

No search firm solicitations, please.

Apply Now

Refine Your Search

customer care specialist jobs in richmond tx

Customer Support Specialist

Customer Experience Coach

Customer Service Rep

Remote - Customer Experience Specialist

Customer Experience Specialist I

Customer Support Specialist (Entry Level)

Enjoy Plants? Interior Horticulture Technician

Customer Care Specialist

Assistant Manager Customer Experience

Retail Sales Associate - First Colony Mall

Assistant Store Manager - Customer Experience

Customer Support Specialist

Treatment Coordinator

Customer Support Analyst

Residential Treatment Center Direct Care Staff

Houston 65 (FM1463/Fulshear Bend) Beer/Wine - Customer Service Spec - Part time

Customer Support Representative

Customer Support Technician

Manager - Customer Experience

Customer Service Specialist I - Phone Bank

I want to receive the latest job alert for customer care specialist in richmond tx

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