Top 379 Contract Jobs in Richmond Va

Desktop Remote Analyst
Iron Bow Technologies —Richmond, VA
- $19.00 - $22.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
7d
Administrative Assistant II
RS&H —Glen Allen, VA
- $21.10 - $31.65 an hour
- Part-time
- Microsoft Excel
- Mid-level
- Office
7d
Client Care Specialist
Fyzical —Henrico County, VA
- Word processing
- Computer literacy
- High school diploma or GED
2d
Distributed Generation Contracts Administrator I (Richmond, Hybrid) (RICHMOND, VA, US, 23219)
Dominion Energy —Richmond, VA
- $58,700 - $76,200 a year
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
13d
Feasibility Manager
StyleCraft Homes —Richmond, VA
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Edward Rose & Sons —Midlothian, VA
- $33 - $40 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid training
- Health savings account
Quick Apply
14d
Project Manager
Emmaty, Inc —Fort Gregg-Adams, VA
- $90,000 - $110,000 a year
- Full-time
- Construction site
- Engineering
- 3 years
- Travel reimbursement
- Paid holidays
Quick Apply
5d
Capital Projects Manager
Chesterfield County, VA —Chesterfield, VA
- $80,274 - $122,418 a year
- Full-time
- Clean driving record
- Writing skills
- Engineering
2d
Contracts Manager
Leidos —Virginia
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
5d
Regional Property Manager - Base Salary + Bonus Potential
Confidential —Richmond, VA
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Disability insurance
Quick Apply
9d
Senior Construction Inspector - Transportation
Whitman, Requardt & Associates, LLP —Richmond, VA
- Overtime
- Microsoft Word
- Clean driving record
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Senior Property Manager
Beacon Communities LLC —Richmond, VA
- $88,000 - $93,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- Paid holidays
Quick Apply
7d
Landscape Maintenance Account Manager
Terra Forma Landscaping —Henrico, VA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Executive Director Assisted Living LNHA
Hermitage Three Chopt —Richmond, VA
- Weekends as needed
- Computer literacy
- Residential
- Master's degree
- Free parking
- 403(b) matching
Quick Apply
Project Manager - Structural Steel/Misc. Metals
The Berlin Steel Construction Company —Richmond, VA
- Full-time
- Remote
- Driver's License
- Travel
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Land Development Project Engineer
StyleCraft Homes —Richmond, VA
- Full-time
- Civil engineering
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Construction Project Manager II/III
FindTalent —Richmond, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Service Supervisor
Edward Rose & Sons —Henrico, VA
- $33 - $40 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health savings account
Quick Apply
IT Sourcing Consultant - Richmond, VA/On-site
Software Technology Inc —Richmond, VA
- Mid-level
- Office
- In-person
- Free parking
Quick Apply
Construction Inspector - Transportation
Whitman, Requardt & Associates, LLP —Richmond, VA
- Overtime
- Microsoft Word
- Clean driving record
- Construction site
- Paid holidays
- Disability insurance
Quick Apply

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Desktop Remote Analyst

Iron Bow Technologies -
Richmond, VA

Quick Apply

Job Details

$19.00 - $22.50 an hour
7 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

As a Desktop Remote Analyst, you'll play a vital role in ensuring customers receive timely, high-quality support by managing incoming service requests and coordinating technician workloads. You'll serve as the central point of communication between customers, field technicians, and internal teams to drive efficient ticket resolution, maintain SLA compliance, and support overall operational excellence.

HOW YOU'LL MAKE AN IMPACT

Monitor incoming ticket queues and assign incidents to the appropriate technical resources based on priority, workload, and SLA requirements.
Review and validate ticket details, asset information, and coding to ensure accuracy and contract compliance.
Coordinate with the Service Desk and internal support teams to route out-of-scope requests appropriately.
Track high-priority incidents and tickets spanning multiple teams to ensure timely resolution and customer satisfaction.
Maintain ticket quality by documenting actions, linking related incidents, and ensuring complete and accurate records.
Perform quality assurance reviews and reconciliations to verify all ticket activity is properly documented.
Prepare daily incident status reports, major incident summaries, and operational metrics for leadership.
Support first-call notification and, when applicable, first-call resolution efforts.
Collaborate with customers, field technicians, and leadership to communicate updates and balance workloads effectively.
Perform other duties as assigned in support of service delivery and operational objectives.

SKILLS THAT DRIVE SUCCESS

Experience working with enterprise ticketing platforms such as ServiceNow, Cherwell, or similar ITSM tools.
Experience managing and coordinating incident queues while meeting Service Level Agreements (SLAs).
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills with a customer-first mindset.
Experience creating reports and analyzing operational data using Microsoft Excel, Word, and PowerPoint.
Experience using Microsoft SharePoint to manage and access documentation.
Working knowledge of computer hardware, software, networking, and IT support terminology.
Strong attention to detail and commitment to maintaining accurate documentation.
Ability to work independently while collaborating effectively across multiple teams.

WHAT SETS YOU APART

Experience supporting enterprise or government IT service delivery environments.
Familiarity with ITIL principles and incident management best practices.
Experience monitoring technician workloads and optimizing resource allocation.
Ability to identify trends and recommend process improvements that enhance service delivery.
High School Diploma or equivalent required + 1-2 years of work experience in the IT field

WHY YOU'LL LOVE IT!

Be at the center of day-to-day operations, helping customers get the support they need while making a measurable impact on service delivery.
Join a collaborative team where communication, organization, and problem-solving are valued and rewarded.
Iron Bow is rapidly growing, and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $19-22.50/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

#LI-PD1 #LI-HYBRID

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Quick Apply

Refine Your Search

contract jobs in richmond va

Desktop Remote Analyst

Administrative Assistant II

Client Care Specialist

Distributed Generation Contracts Administrator I (Richmond, Hybrid) (RICHMOND, VA, US, 23219)

Feasibility Manager

Service Supervisor

Project Manager

Capital Projects Manager

Contracts Manager

Regional Property Manager - Base Salary + Bonus Potential

Senior Construction Inspector - Transportation

Senior Property Manager

Landscape Maintenance Account Manager

Executive Director Assisted Living LNHA

Project Manager - Structural Steel/Misc. Metals

Land Development Project Engineer

Construction Project Manager II/III

Service Supervisor

IT Sourcing Consultant - Richmond, VA/On-site

Construction Inspector - Transportation

I want to receive the latest job alert for contract in richmond va

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