Top 18 Customer success manager Jobs in Richmond Va

Customer Success Manager
3E —Richmond, VA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Success Manager
Instrumentum —Richmond, VA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Enterprise Customer Success Manager
MariaDB plc —Richmond, VA
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Customer Success Manager
Nortek Air Solutions, LLC —Richmond, VA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Customer Success Account Manager - Signature - Richmond, VA
UPS —Richmond, VA
- $61,620 - $107,880 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
Customer Success Manager — Federal Civilian
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Dental insurance
Quick Apply
7d
Senior Director, Customer Success (RapidScale)
Cox Communications —Richmond, VA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
12h
Sr. Customer Success Manager, B2B2C eCommerce
McKesson —Richmond, VA
- $103,800 - $173,000 a year
- Full-time
- 7 years
- Office
- Analysis skills
6d
Customer Success Manager — Government "At Scale" Programs
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
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Account Manager - Delaware/Maryland/Virginia
ParetoHealth —Richmond, VA
- 5 years
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
5d
Sr Account Manager
THRYVE Automation —Richmond, VA
- $110,000 - $140,000 a year
- Full-time
- Remote
- Engineering
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Account Manager
Networking Technologies + Support —Richmond, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
Quick Apply
4d
Account Manager - State Farm Agent Team Member
Patricia Johnson - State Farm Agent —Henrico, VA
- $45,000 - $80,000 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Jason Claybrook - State Farm Agent —Midlothian, VA
- $47,800 - $85,600 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Senior Technical Account Manager
TechBiz Global GmbH —Richmond, VA
- Full-time
- Hybrid work
- 7 years
- Senior level
- Leadership
Quick Apply

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Customer Success Manager
3E —Richmond, VA
Experience driving product adoption, engagement, and customer outcomes. Experience using CRM and customer success tools such as Salesforce or similar platforms.
$74,000 - $84,000 a year
Quick Apply
8d
Customer Success Manager
Instrumentum —Richmond, VA
Drive root-cause analysis and improvement plans. Monitor daily case load, surgeon preference card accuracy, and case cart fulfillment.
$85,000 - $105,000 a year
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SkySource Solutions Inc. —Dublin, OH
You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client…
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1d
Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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8d

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Customer Success Manager

3E -
Richmond, VA

Quick Apply

Job Details

Full-time
$74,000 - $84,000 a year
8 days ago

Benefits

Open paid time off
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role
At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.

What success looks like

Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.

What You'll Do

Build trusted relationships with customer stakeholders across your assigned book of business
Partner closely with your Account Manager to support renewals, retention, and growth opportunities
Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
Execute customer success plans that align product value to each customer’s goals and priorities
Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals
Develop and execute action plans to mitigate risk and improve customer outcomes
Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience
Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners
Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

What Makes You a Great Fit

2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role
Experience in SaaS, technology, information services, or a similar environment
Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
A customer-first mindset paired with strong business and commercial awareness
Experience driving product adoption, engagement, and customer outcomes
Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams
Strong communication skills, with the ability to explain value clearly and confidently
Comfort navigating ambiguity, shifting priorities, and a fast-paced environment
Ability to learn multiple products and become a strong generalist across a broad solution set

Preferred qualifications

Experience supporting renewals, retention, or expansion within a recurring-revenue business
Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence
Experience using CRM and customer success tools such as Salesforce or similar platforms
Exposure to environmental, regulatory, compliance, or other complex B2B software environments
Experience supporting mid-market or enterprise customers
Experience working with geographically distributed customers and traveling for onsite meetings

Location and travel

This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel.

Pay Transparency:

The estimated On-Target Earnings (OTE = base salary + variable) for this role is $78,000 -$84,000. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

Visit our Website or follow us on LinkedIn

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Compensation Range: $74K - $84K

Quick Apply

Refine Your Search

customer success manager jobs in richmond va

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Customer Success Account Manager - Signature - Richmond, VA

Customer Success Manager — Federal Civilian

Senior Director, Customer Success (RapidScale)

Sr. Customer Success Manager, B2B2C eCommerce

Customer Success Manager — Government "At Scale" Programs

Account Manager - Delaware/Maryland/Virginia

Sr Account Manager

Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Senior Technical Account Manager

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