Top 8 Help desk support technician Jobs in Richmond Va

Help Desk Support Technician
Whitman, Requardt & Associates, LLP —Richmond, VA
- $26 - $31 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
7d
IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
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Information Technology Help Desk Technician
New Horizon Bank - National Association —Richmond, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
IT On-Site Support Technician
WSP —Richmond, VA
- $57,800 - $80,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Print Service Support Technician - Richmond, VA
Software Technology Inc —Richmond, VA
- Mid-level
- Under 1 year
Quick Apply
Network Technician
Intellibee —Richmond, VA
- Mid-level
- 4 years
- Communication skills
- Health insurance
- 401(k)
1d

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Help Desk Support Technician
Whitman, Requardt & Associates, LLP —Richmond, VA
Applicant must have a valid driver's license and clean driving record. We are currently seeking motivated Technical Support Specialist to provide top-notch…
$26 - $31 an hour
Quick Apply
7d
Desktop Remote Analyst
Iron Bow Technologies —Richmond, VA
As a Desktop Remote Analyst, you'll play a vital role in ensuring customers receive timely, high-quality support by managing incoming service requests and…
$19.00 - $22.50 an hour
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10d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
3d

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help desk support technician jobs near richmond va

Help Desk Support Technician

Whitman, Requardt & Associates, LLP -
Richmond, VA

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Job Details

Full-time
$26 - $31 an hour
7 days ago

Benefits

Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Employee assistance program
Flexible schedule
Life insurance

Qualifications

Desktop computer repair
Customer communication
Mobile device support
IT user and group management
GPO
Laptop (troubleshooting support)
iOS
LAN
Hardware maintenance
Printer (troubleshooting support)
Software installation
Driver's License
Bachelor's degree
Desktop (troubleshooting support)
Computer management
WAN
Microsoft Teams
Technical customer support for office equipment
Productivity software
Desktop administration
Peripheral hardware support
Operating system installation
Mobile devices

Full Job Description

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 110 years, and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!

We are currently seeking motivated Technical Support Specialist to provide top-notch technical support to end-users of all levels with demonstrated ability to diagnose and resolve technical issues. This is an onsite position in our Richmond VA office.

Why Join Us?

As a Technical Support Specialist, you'll have the opportunity to gain valuable experience in the IT field while delivering the highest level of customer service and support. You'll be responsible for assessing problems quickly and responding with attention to detail, supporting a wide range of software and hardware issues, and researching and resolving IT issues while working independently and taking initiative.

Responsibilities include:

Exceptional Customer Service: Exceed customer expectations by providing timely and professional solutions.
Analytical Skills: Evaluate complex problems and respond promptly with attention to detail.
Timely Response: Address customer calls courteously and efficiently.
Technical Support: Assist users with Windows 11, Microsoft 365 and MS Office Products, Teams, Apple iOS, and a variety of other applications.
Proactive Issue Resolution: Identify and resolve issues before they escalate.
System Setup: Configure computer systems to meet user needs.
Asset Management: Maintain accurate inventory records.

Coordinate with vendors: Ensuring prompt resolution of defective product issues and provide necessary support to customers.
Help Desk ticketing: Capture and update tickets regularly, keeping the end users informed, capturing detailed information of resolutions.
Occasional Travel: Travel as needed to provide on-site support at branch offices.

Job Requirements:

Bachelor’s degree in Information Technology or other relevant discipline required
2-4 Years of relevant experience
CompTIA A+ and/or Microsoft Certification or related certification preferred
Applicant must have a valid driver's license and clean driving record
US Citizenship Required

Experience in supporting desktops, laptops, mobile devices and printers in a production Help Desk environment in the following areas required:

Strong diagnostic and troubleshooting and problem-solving skills for a wide range of technical issues.
Solid knowledge of Windows 11 desktop operating systems, including installation, configuration, and troubleshooting.

Proficiency in working with MS Office and Office 365 suite, OneDrive, and Teams
Understanding of Microsoft Active Directory account management, such as password reset, group memberships and group policy.
Experience configuring, troubleshooting, and repairing PC hardware
Basic understanding of LAN/WAN technology
Experience in supporting mobile devices, including Apple iOS and Android devices.
Ability to work with non-technical users patiently, providing them with clear and concise instructions and support.
Strong oral and written communication skills are essential
Outstanding Customer Service oriented attitude

Physical Requirements:

Performing physical activities such as bending, twisting, and kneeling
Repetitive motions involving the wrists, hands, and/or fingers
Lifting objects weighing up to 40 pounds and/or carting objects up to 40 lbs distances up to 20 yards.

Benefits:

WRA recognizes that employees play an important role in its success. Our commitment to full-time employees is reflected in the comprehensive benefits package we offer:

Flexible work schedule options
Competitive salary
Leave accrual and paid holidays
Healthcare benefits
Group Life Insurance, as well as additional optional life Insurance, short and long term disability insurance
Flexible spending accounts for medical and dependent care reimbursement
401(k) Retirement Plan
Tuition Reimbursement
Employee Assistance Program
Parental and maternity leave benefits

WRA is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws.

The expected compensation range for this position is $26.00 - $31.00 per hour. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

***** Not accepting resumes from 3rd party recruiters for this position *****

Position#: 3240

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Refine Your Search

help desk support technician jobs in richmond va

Help Desk Support Technician

IT Help Desk Technician

Information Technology Help Desk Technician

Specialist - Technology Support Analyst (Central Help Desk)

IT On-Site Support Technician

Print Service Support Technician - Richmond, VA

Network Technician

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