POSITION SUMMARY:
The Big Cedar Lodge Leisure Sales Manager will be a results-driven hospitality sales leader who can coach and develop a team of vacation sales agents to consistently convert inquiries into golf stay-and-play bookings, maximize revenue opportunities, and deliver an exceptional guest experience that reflects the Bass Pro Shops - Hospitality brand.
ESSENTIAL FUNCTIONS:
- Provide leadership and operational oversight for Reservations, Vacation Planning, and Group Sales functions.
- Manage daily departmental operations to ensure efficient workflows, service excellence, and achievement of performance goals.
- Develop, analyze, and distribute operational and sales reports to support business decisions.
- Create and maintain staffing schedules that align with service demands, labor standards, and budget objectives.
- Conduct performance evaluations, team meetings, coaching sessions, and ongoing employee development activities.
- Ensure the accuracy of all reservations, bookings, and guest records while maintaining established quality standards.
- Resolve guest concerns and service issues promptly to enhance guest satisfaction and loyalty.
- Monitor sales, booking trends, labor expenses, and departmental performance, implementing corrective actions as needed to achieve financial and operational goals.
- Foster a highly engaged, knowledgeable, and guest-focused team dedicated to delivering exceptional service and maximizing revenue opportunities.
- Reconcile daily sales and reservation activity, verify reporting accuracy, and manage administrative functions to support departmental success.
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- 5 years of experience in hospitality, resort reservations, travel, or sales
- 3 years leading in a reservations, call center, or sales team
- Proven track record of achieving revenue, conversion, and booking goals
- Experience leading and coaching teams in sales performance, guest service excellence, and workforce management, including scheduling and staffing oversight.
- Strong background in luxury resort, destination resort, golf resort, or vacation package sales environments with a focus on revenue growth and guest satisfaction.
KNOWLEDGE, SKILLS, AND ABILITY:
- Proficiency with resort reservation systems, CRM platforms, and selling accommodations, activities, and vacation experiences.
- Comprehensive knowledge of resort reservations, vacation ownership, and package sales operations.
- Understanding of luxury hospitality standards, guest experience management, and resort operations.
- Knowledge of revenue management principles, sales performance metrics, and conversion optimization strategies.
- Ability to analyze booking trends, forecast business needs, and identify revenue growth opportunities.
- Strong leadership skills with the ability to coach, develop, and motivate high-performing sales teams.
- Proven ability to improve conversion rates, drive revenue, and achieve organizational goals.
- Experience with workforce planning, staffing, performance management, and accountability practices.
- Ability to interpret performance data and implement action plans that improve results.
- Strong understanding of upselling and cross-selling techniques to maximize guest value and revenue.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to build collaborative relationships across Sales, Marketing, Revenue Management, Golf Operations, and Resort Operations.
- Strong guest-service orientation with the ability to balance sales objectives and exceptional guest experiences.
- Skilled in quality assurance, operational excellence, and continuous process improvement.
- Ability to make sound, data-driven business decisions in a fast-paced environment.
- Ability to train and develop team members to confidently promote resort accommodations, golf packages, dining, and ancillary resort experiences.
TRAVEL REQUIREMENTS:
Seldom/Never
PHYSICAL REQUIREMENTS:
Regularly sits, stand, walks, and works on a computer.
Seldom/never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us athrcompliancebasspro.com.
Big Cedar Lodge
