Top 1053 Customer experience representative Jobs in Rio Rancho, Nm

Contact Center Customer Support Specialist
Chickasaw Nation Industries —Albuquerque, NM
- Weekends as needed
- Oracle
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Disability insurance
2d
Client Success Representative (Remote)
Demand.com —Albuquerque, NM
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative / Dispatcher
PriorityOne Group —Albuquerque, NM
- $20 - $26 an hour
- 8 hour shift
- Background check
- 18 years or older
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative 1
Sunward Federal Credit Union —Albuquerque, NM
- $20 - $22 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Computer skills
Quick Apply
Live Nation Albuquerque - Guest Services
Live Nation —Albuquerque, NM
- Part-time
- High school diploma or GED
- Fair chance
- Communication skills
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Albuquerque, NM
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Inventory Control Clerk
Wagner Equipment Co. —Albuquerque, NM
- $19.27 - $27.63 an hour
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Representative
Poulin Design Center —Albuquerque, NM
- $20 - $22 an hour
- Full-time
- In person
- Background check
- Spanish
- Pass drug screening
- Profit sharing
- Mileage reimbursement
Quick Apply
Contact Center Rep
Systems Integration, Inc. —Albuquerque, NM
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Warehouse Associate
Wagner Equipment Co. —Albuquerque, NM
- $18 - $27 an hour
- Computer literacy
- Forklift
- Ability to climb stairs
- AD&D insurance
- Paid holidays
Quick Apply
7d
Customer Service Representative
Rainbow Ryders Hot Air Balloon Ride Co. —Albuquerque, NM
- $18 an hour
- Weekends as needed
- Customer service
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Loss Prevention Investigator (National Task Force)
TJX Companies —Albuquerque, NM
- $24.10 - $30.70 an hour
- Full-time
- 5 years
- Office
- Travel
- Health savings account
- Paid holidays
10d
Admin Assistant
Insight Construction —Albuquerque, NM
- $18 - $23 a week
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Brand Ambassador (PT)
Carhartt —Albuquerque, NM
- $17.05 - $20.40 an hour
- Part-time
- Merchandising
- Travel
- Organizational skills
Medical Receptionist
X-Ray Associates of New Mexico —Albuquerque, NM
- HIPAA
- High school diploma or GED
- 1 year
Quick Apply
Office Support Professional
Cintas —Albuquerque, NM
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Profit sharing
- AD&D insurance
Live Nation Albuquerque - Merch Seller
Live Nation —Albuquerque, NM
- Part-time
- Merchandising
- Fair chance
- Reliable transportation
Customer Service Representative (Float)
X-Ray Associates of New Mexico —Albuquerque, NM
- Float pool
- High school diploma or GED
- Driver's License
Quick Apply
Merchandise Associate
TJ Maxx —Rio Rancho, NM
- $13.50 - $14.00 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
3d
Customer Service Representative
Glaz-Tech Industries —Albuquerque, NM
- $17 an hour
- 8 hour shift
- In person
- 18 years or older
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
10d

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Contact Center Customer Support Specialist

Chickasaw Nation Industries -
Albuquerque, NM

Apply Now

Job Details

Full-time
2 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Windows
High school diploma or GED
Desktop applications
Telephone systems
Productivity software
Healthcare software applications
Technical Proficiency
Ticketing system technical support

Full Job Description

The Contact Center Customer Support Specialist II provides a wide range of customer support services within a high-volume, multi-channel Health IT contact center environment. The specialist is responsible for receiving and responding to customer inquiries from Physicians, Patients, and/or Support Staff via phone, email, and chat; identifying and resolving issues; documenting interactions; and ensuring high-quality customer experience.

This role requires strong communication skills, accuracy in data entry, effective problem-solving, and the ability to follow established procedures while working with minimal supervision. The specialist may interact with clinical, administrative, and technical staff across the Indian Health Service (IHS) or partner organizations.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Experience/Knowledge of Oracle Health.
The ability to obtain, maintain and access classified information at the Public Trust level.
Ability to work independently and collaboratively with minimal supervision.
Strong customer focus and ability to maintain a positive service attitude.
Proactive problem-solving skills with demonstrated attention to detail.
Excellent documentation and communication skills (verbal and written).
Knowledge of Microsoft Windows and Microsoft Office applications.
Experience using enterprise ticketing systems such as ServiceNow Australia release or later.
Knowledge of CRM platforms such as Microsoft Dynamics 365, ServiceNow, or other enterprise CRM tools.
Familiarity with contact center softphone platforms (NICE CXone).
HDI-CSA certification (required after hire).
ITIL v4 certification (required after hire).
Ability to work holidays, weekends, and alternate shifts when required.
Must be able to obtain and maintain a public trust security clearance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other duties may be assigned.

Customer Interaction & Support

Manage and process all inbound inquiries from customers across all supported communication channels, including phone, email, chat, and ticket submissions.
Actively listen to customers to understand their needs, concerns, and context before providing assistance.
Ensure all interactions are handled professionally, courteously, and in accordance with agency guidelines and quality standards.

Issue Identification, Troubleshooting & Resolution

Identify and assess customer issues, researching solutions and troubleshooting problems to resolution where possible.
Provide guidance, procedural assistance, and functional support to users.
Escalate issues appropriately when resolution requires higher-tier or specialized support resources.

Documentation & CRM Responsibilities

Update customer information and interaction details in the CRM system accurately and in a timely manner.
Maintain complete and compliant documentation in the ticketing service system in alignment with agency Quality Assurance (QA) requirements.
Log all customer contacts, outcomes, and follow-up actions in accordance with established service-level agreements (SLAs).

Cross-Functional Collaboration

Collaborate with internal teams to ensure stakeholders are informed of changes, emerging issues, and customer concerns.
Work closely with supervisors, technical staff, and process owners to resolve systemic or recurring issues.

Knowledge Management & Continuous Improvement

Identify opportunities for new or updated Knowledge Articles to improve user experience and operational consistency.
Recommend changes in processes, tools, and workflows that enhance customer satisfaction or operational performance.
Support training efforts for new team members by sharing expertise, best practices, and system knowledge when requested.

Additional Responsibilities

Adhere to department and agency Quality Assurance expectations.
Maintain proficiency with new tools, software updates, and process changes.
Perform additional duties as assigned.

EDUCATION AND EXPERIENCE

High school diploma required; college coursework or degree preferred and 3–5 years of customer service or contact center experience, preferably within Health IT, healthcare or federal programs

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.

EOE including Disability/Vet

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

customer experience representative jobs in rio rancho, nm

Contact Center Customer Support Specialist

Client Success Representative (Remote)

Customer Service Representative / Dispatcher

Contact Center Representative 1

Live Nation Albuquerque - Guest Services

Seasonal (Temporary) Customer Service Call Center Agent

Inventory Control Clerk

Call Center Representative

Contact Center Rep

Warehouse Associate

Customer Service Representative

Loss Prevention Investigator (National Task Force)

Admin Assistant

Brand Ambassador (PT)

Medical Receptionist

Office Support Professional

Live Nation Albuquerque - Merch Seller

Customer Service Representative (Float)

Merchandise Associate

Customer Service Representative

I want to receive the latest job alert for customer experience representative in rio rancho, nm

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