Reports To: Director of Operations or Owner's Appointee
We are seeking a motivated, dependable Maintenance Technician to support a group of Dairy Queen franchise locations throughout Southeast Ohio and West Virginia. This position is ideal for someone who is self-motivated, organized, mechanically inclined, and eager to learn.
The Maintenance Technician is responsible for maintaining restaurant facilities and equipment to ensure our stores provide a clean, safe, and welcoming environment for our guests ("Fans") and our crews. This role requires the ability to prioritize work, manage a flexible schedule, and respond to emergency maintenance situations when necessary.
The schedule is primarily daytime Monday through Friday; however, evenings, weekends, and after-hours work may occasionally be required for emergencies or when maintenance must be completed outside of business hours. The position may also include maintenance tasks at other company-owned properties unrelated to Dairy Queen operations.
A company work van, tools, and necessary equipment are provided.
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Create positive memories for every Fan we serve.
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Support Store Leaders by maintaining safe, clean, and efficient facilities.
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Ensure our restaurants consistently meet company and franchise standards.
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Help create a positive environment where our teams can succeed.
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Perform repairs and preventative maintenance on restaurant equipment and facilities.
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Complete monthly, bi-monthly, quarterly, and semi-annual preventative maintenance assignments.
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Conduct regular interior and exterior inspections to identify maintenance needs.
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Repair or coordinate repairs involving:
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Building systems
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Plumbing
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Electrical (within ability and training)
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HVAC filter replacement and basic maintenance
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Landscaping and exterior appearance
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General carpentry
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Painting
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Parking lots and sidewalks
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Anticipate equipment failures and perform preventative maintenance whenever possible.
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Respond promptly to emergency maintenance calls.
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Maintain organized records of completed work and submit required reports on time.
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Work closely with Store Leaders to minimize downtime.
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Complete repairs efficiently while minimizing disruption to restaurant operations.
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Recommend improvements that increase equipment reliability and operational efficiency.
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Maintain company tools, vehicles, and equipment in good working order.
Although this is not a management position, the Maintenance Technician is expected to demonstrate leadership through professionalism and example.
Responsibilities include:
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Treat every employee with respect.
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Be approachable and willing to help.
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Teach crew members proper equipment care when appropriate.
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Encourage safe operation of equipment.
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Communicate maintenance concerns clearly with Store Leaders.
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Refer employee performance concerns to the Store Leader rather than addressing disciplinary matters directly.
Open Eyes
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Notice employees doing things well.
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Look for opportunities to recognize and encourage great work.
Open Ears
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Listen carefully to employees' concerns and observations.
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Use feedback to identify maintenance opportunities.
Open Heart
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Treat others with trust, respect, and compassion.
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Build positive relationships throughout the organization.
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Maintain facilities in compliance with federal, state, local, and company safety standards.
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Follow all food safety and sanitation requirements.
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Operate company vehicles and power tools safely.
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Report unsafe conditions immediately.
Every repair contributes to the experience of our Fans.
Maintain equipment and facilities so our crews can consistently deliver:
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Great service
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High-quality products
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Clean restaurants
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Safe working conditions
The successful candidate will demonstrate:
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General knowledge of plumbing, electrical, carpentry, refrigeration, restaurant equipment, or related trades.
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Ability to troubleshoot mechanical problems.
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Willingness to learn Dairy Queen equipment and systems.
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Ability to prioritize multiple repair projects.
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Strong time management.
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Self-motivated with minimal supervision.
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Ability to maintain accurate maintenance documentation.
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Professional communication with Store Leaders and crews.
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Positive attitude.
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Ability to explain repairs and equipment operation.
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Leads by example.
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Dependable.
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Honest and trustworthy.
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Maintains professionalism under pressure.
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Comfortable using smartphones, tablets, email, and maintenance reporting systems.
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Emergency repairs: within 24 hours
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Non-emergency repairs: within 7 calendar days
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Emergency repairs: within 24 hours
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Non-emergency repairs: within 7 calendar days
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Daily maintenance reports submitted within 2 business days after each pay period.
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Preventative maintenance reports submitted within 5 calendar days after the end of each reporting period.
Authorized to purchase parts and materials up to $500.
Purchases exceeding this amount require approval from the Director of Operations or Owner's Appointee.
Must be able to:
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Lift and move up to 150 pounds
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Stand, bend, kneel, climb, and work on ladders
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Work indoors and outdoors in varying weather conditions
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Work in hot, cold, and confined spaces
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Safely operate company vehicles
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Safely operate power tools and maintenance equipment
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Work around food allergens, including tree nuts and peanuts
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Respond to emergency maintenance situations when necessary
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Valid driver's license with a clean driving record.
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Ability to pass a pre-employment drug screening.
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Ability to travel regularly between multiple restaurant locations throughout Southeast Ohio and West Virginia.
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Ability to work occasional evenings, weekends, and holidays when business needs require.
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Company work van
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Company tools
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Maintenance equipment
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Required supplies
This position is essential to keeping our restaurants operating at the highest level. Success in this role requires initiative, integrity, professionalism, attention to detail, and a commitment to supporting our teams and creating an outstanding experience for every Dairy Queen Fan.
Brand: Dairy Queen
Address: 169 Upper River Rd Gallipolis, OH - 45631
Property Description: 18552 - DQ Gallipolis
Property Number: 18552
