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Conference Services Manager

Cloudland At Mclemore Resort Lookout Mountain, Curio By Hilton -
Rising Fawn, GA

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Team management
Food and beverage industry expertise
Task assignment
Negotiation

Full Job Description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Conference Services Manager serves as the primary liaison between clients and the hotel, ensuring seamless execution of meetings, conferences, and group events from contract to completion. This role is responsible for planning, organizing, and managing all details related to group room blocks, meeting logistics, catering coordination, billing, and client satisfaction. The Conference Services Manager drives revenue through strategic upselling while delivering a high-touch, professional service experience that strengthens client loyalty and supports the hotel’s financial goals. #INDcloud

ESSENTIAL RESPONSIBILTIES

Event Planning & Coordination

Partner with meeting planners to design and execute successful events that meet client objectives and align with hotel standards.
Coordinate all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, décor, and transportation.
Create detailed Banquet Event Orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams.
Ensure flawless communication of event details across departments — including Banquets, Culinary, Front Office, and Engineering — to guarantee seamless delivery.

Client Relationship Management

Serve as the main point of contact for clients from the initial planning phase through post-event follow-up.
Conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details.
Provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues.
Conduct post-conference evaluations with clients to gather feedback, address concerns, and identify opportunities for future business.

Revenue & Financial Accountability

Maximize event profitability through effective upselling of menus, enhancements, and ancillary services.
Accurately manage group billing, ensuring timely and complete posting of charges, review of banquet checks, and preparation of final invoices.
Track attrition, cancellation fees, and other revenue-impacting items in accordance with contractual terms.
Maintain awareness of budget goals and contribute to overall departmental revenue targets.

Communication & Collaboration

Prepare and distribute accurate group resumes and BEOs to all departments to ensure consistent delivery of client expectations.
Participate in weekly group pick-up meetings, pre-conference briefings, and post-event reviews.
Maintain ongoing communication with Sales, Revenue, and Operations teams to ensure smooth transitions from booking to service.
Exhibit a collaborative and professional approach when interacting with clients, vendors, and internal teams.

Systems, Organization & Compliance

Maintain accurate, organized client information and event documentation in the CRM system (e.g., Delphi, Amadeus).
Ensure compliance with all hotel policies, brand standards, and safety procedures.
Protect financial assets through proper control measures and oversight of billing and contracts.
Stay informed on industry trends and best practices to continuously enhance service delivery.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to perform critical analysis and manage wide-range of information.
Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry.
Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively.
Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate to both, guests and fellow associates, professionally and positively.

PHYSICAL DEMANDS

Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions
Hotel tours, sales calls, trade shows

BENEFITS PACKAGE

Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

Quick Apply

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