Top 25 It manager Jobs in Riverside Ca

IT Support Supervisor
IronOrbit —Anaheim, CA
- $80,000 - $90,000 a year
- Full-time
- Remote
- 7 years
- Sales
- Research
IT Manager
AMPAM Parks Mechanical —Corona, CA
- $115,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Director of IT
Michael Sullivan & Associates —Ontario, CA
- $170,000 - $210,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Service Desk Manager - Tier II
IronOrbit —Anaheim, CA
- $93,600 - $108,160 a year
- Full-time
- Remote
- Google Workspace
- Mid-level
- Windows
Supervisor, Procurement -IT Systems
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Process Control Manager - Ontario
NEW-INDY CONTAINERBOARD LLC —Ontario, CA
- $130,000 - $150,000 a year
- Weekends as needed
- Research
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Manager, IT PMO
Inland Empire Health Plan —Rancho Cucamonga, CA
- $154,128.00 - $204,214.40 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
IT Systems Manager
Cooke Aquaculture Inc. —Anaheim, CA
- Full-time
- 7 years
- Computer Science
- Supervising experience
Quick Apply
11d
Administrative Manager II (Trusted Agent)
Strategic Data Systems —Corona, CA
- $70,000 a year
- Full-time
- PMP
- Mid-level
- 3 years
Quick Apply
14d
IT Manager - Infrastructure/Network Operations
Niagara Bottling —Diamond Bar, CA
- $136,778.46 - $198,328.77 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
IT Service Desk Manager (Anaheim, CA)
Wescom Credit Union —Anaheim Hills, CA
- $133,275 - $206,623 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
5d
Sr. Manager IT - Finance
Bourns —Riverside, CA
- $160,000 - $190,000 a year
- Weekends as needed
- Computer Science
- 11+ years
- Presentation skills
Director of Information Technology
Keck Graduate Institute —Claremont, CA
- $120,000 - $150,000 a year
- Weekends as needed
- 7 years
- Computer Science
- Customer service
Manager-IT Architecture
Loma Linda University Health —Loma Linda, CA
- $114,816 - $174,720 a year
- Full-time
- Computer science
- Oracle
- Microsoft Outlook
ATC Supervising Automated Systems Analyst II*
San Bernardino County —San Bernardino, CA
- $40.99 - $56.44 an hour
- Online Application
- Background check
- Pass drug screening
- Office
Category Manager - IT Procurement
Niagara Bottling —Diamond Bar, CA
- $123,641.54 - $176,189.21 a year
- Full-time
- Microsoft Excel
- Conflict management
- Contracts
- Health savings account
- AD&D insurance
Quick Apply
Lead IT Systems Engineer
eResources LLC —United States
- $90,000 - $95,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply

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Acorn Engineering —City of Industry, CA
The ideal candidate combines strong technical expertise with proven leadership experience and a passion for driving operational excellence.
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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. My role requires that I build strong customer relationships and…
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Director, Inside Plant (ISP)
SPECTRUM —Columbus, OH
Demonstrated understanding of applicable local and state rules and regulations, OSHA rules and regulations, both federal and state, and HVAC and power…
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it manager jobs near riverside ca

IT Support Supervisor

IronOrbit -
Anaheim, CA

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Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Customer communication
High school diploma or GED
IT department experience

Full Job Description

Description

Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.

Key Responsibilities

Employee Supervision

Assist Managers with Setting Task Assignments & Priorities for Level I/II
Actively Rotate Between Team/Queues – coaching/escalating for Level I/II
Leading Team by Example – model behaviors & work practices
Assist with Onboarding new hires & Cross-Training of Level I/II
Assist Managers with Maintaining Staff Scheduling
Success is measured against team performance % of ticket escalations

CRM Management

Actively Manage Issue Escalations during shift
Provide Daily Shift Change Status Reports to Manager
Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
Route unassigned tickets & act as liaison between receptionists & technician pool
Success is measured against team performance % of ticket reopens

Customer Management

Meeting customer SLA’s
Follow-up If Necessary or to Build Relationship
Issue Survey and Drive Response Rate
Review relationship & provide Sale Lead Opportunities when possible
Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise

Education:

o Preferred - Associate’s degree in Information Technology or a related field

o Mandatory - High School diploma or equivalent

Minimum Experience:

o 7+ years of experience in IT working as a lead/senior IT support role or engineer

Certifications:

o Minimum (2): A+, Network+, Server+, Security+, etc…

o Minimum (1): MCSE, CCENT/CCT, VCP6

Expertise:

Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
Technical Skills must exceed that of Level I and Level II support staff.
Experience and able to present examples of leading teams & empowering team members to achieve professional growth
Highly self-motivated & directed
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high pressure environment
Exceptional customer service orientation
Strong oral and written communication skills

Working Conditions

Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

About IronOrbit

At IronOrbit, we're more than just a technology company - we're a fully integrated Information & Communications Technology partner. As a Specialized Cloud Services Leader, we're dedicated to helping businesses across major industries and verticals plan, deploy, and fuel their digital transformations.

IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

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Refine Your Search

it manager jobs in riverside ca

IT Support Supervisor

IT Manager

Director of IT

Service Desk Manager - Tier II

Supervisor, Procurement -IT Systems

Process Control Manager - Ontario

Manager, IT PMO

IT Systems Manager

Administrative Manager II (Trusted Agent)

IT Manager - Infrastructure/Network Operations

IT Service Desk Manager (Anaheim, CA)

Sr. Manager IT - Finance

Director of Information Technology

Manager-IT Architecture

ATC Supervising Automated Systems Analyst II*

Category Manager - IT Procurement

Lead IT Systems Engineer

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Key Responsibilities

Skills, Knowledge & Expertise

Working Conditions

About IronOrbit

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