Top 6 Front desk clerk Jobs in Roanoke, Va

Front Desk Clerk
OM MANAGEMENT LLC —Roanoke, VA
- Hotel
- Entry level
FRONT DESK CLERK
SHAMIN HOTELS MASTER —Roanoke, VA
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
4d
Front Desk
JP Hospitality —Roanoke, VA
- Hotel
- Entry level
Quick Apply
Part Time Clerk
Kroger —Hardy, VA
- $14 - $15 an hour
- Part-time
- Cleaning
- Communication skills
- Entry level
Quick Apply

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Western Virginia Regional Jail —Salem, VA
Certifications/ Required: Valid Virginia driver’s license with good driving record. Receives telephone inquiries and complaints from the public; ascertains…
$38,249 - $50,243 a year
10d
Field Data Scanner (Roanoke, VA)
Pensa Systems —Roanoke, VA
As a Field Data Scanner, you will be responsible for obtaining data from a collection of retail grocery stores in the *Roanoke, VA and surrounding areas *by…
From $20 an hour
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3d

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Front Desk Clerk
Marriott Columbus OSU —Columbus, OH
Respond quickly to calls, lobby visitors, and team members needing assistance. Post guest charges, collect payments, and follow cash handling procedures.
Quick Apply
9d
Front Desk Clerk
Home2/TRU Grove City —Grove City, OH
The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an…
$16 an hour
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front desk clerk jobs near roanoke, va

Front Desk Clerk

OM MANAGEMENT LLC
Roanoke, VA

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Job Details

Qualifications

Visitor query response
Customer records maintenance
Managing customer accounts
Hotel and accommodations payment processing
Cash amount verification
Email customer support
Maintaining an organized workspace
Account maintenance
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Answering guest questions
Credit card payment processing
Hotel room assignment management
Cash register operations
Financial records management
Financial record maintenance
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Entry level
Cross-functional communication
Office phone management

Full Job Description

A Hotel Front Desk Clerk, also known as a Hotel Receptionist, is responsible for greeting guests, managing reservations, checking guests in and out, and providing excellent customer service. They handle inquiries, process payments, and ensure a smooth and pleasant guest experience. Here's a more detailed breakdown of the job:

Key Responsibilities:

Guest Relations:
- Greet guests warmly and professionally upon arrival.
- Check guests in and out, verifying reservations and providing room keys.
- Assist guests with inquiries, requests, and complaints in a timely and efficient manner.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and resolve issues professionally.
Reservation Management:
- Manage online, phone, and in-person room reservations.
- Process and confirm reservations, cancellations, and modifications.
- Maintain accurate records of room availability and guest information.
Financial Transactions:
- Process payments for accommodations and other services.
- Handle cash and credit card transactions accurately.
- Maintain accurate records of guest accounts and transactions.
Communication and Coordination:
- Answer phone calls and emails professionally and efficiently.
- Communicate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest needs are met.
- Maintain a clean and organized front desk area.

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