Top 9 Customer success manager Jobs in Robertsdale, Al

Account Manager
CarNow —Mobile, AL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Dealership
- Mid-level
- High school diploma or GED
Quick Apply
7d
Account Manager - State Farm Agent Team Member
Rick Phyfer - State Farm Agent —Fairhope, AL
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
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Account Manager - State Farm Agent Team Member
Ashleigh Mooney - State Farm Agent —Loxley, AL
- $40,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
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Account Manager - State Farm Agent Team Member
Michael Hodge - State Farm Agent —Cantonment, FL
- $60,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Leadership
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Account Manager - State Farm Agent Team Member
Joshua Lankford - State Farm Agent —Daphne, AL
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k) matching
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
Jonathan Babin - State Farm Agent —Gulf Shores, AL
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Makeda Nichols - State Farm Agent —Mobile, AL
- $42,000 - $60,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply

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Account Manager
CarNow —Mobile, AL
This includes emails, phone calls, Zoom meetings, and text messages. Attends onboarding and pre-launch consultation calls with the Implementation team to ensure…
$85,000 - $105,000 a year
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customer success manager jobs near robertsdale, al

Account Manager

CarNow -
Mobile, AL

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year
7 days ago

Qualifications

Texting/chatbox tools
Achieving automotive sales targets
High school diploma or GED
Sales management systems proficiency
Time-based sales targets
Activity sales targets
CRM system proficiency
Video conferences (communication methods)
Sales automation technologies

Full Job Description

Account Manager

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success.

Responsibilities:

Provides in person account management to a designated book of business between 75-120 dealer accounts.
Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.
Performs refresh training for new dealer personnel when applicable.
Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
Reviews KPI dashboards regularly to ensure all KPI expectations are met.
Diligently address special projects that pertain to your book of business upon request.

Requirements:

Proven track record in automotive sales, with a focus on digital solutions
High School Diploma or equivalent required
Strong understanding of chat and digital retailing technologies
Excellent communication and presentation skills
Ability to work independently and collaboratively within a team
Results-oriented with a focus on meeting and exceeding sales targets
Willingness to travel 75% monthly within the assigned region
Familiarity with CRM tools for effective sales management

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Refine Your Search

customer success manager jobs in robertsdale, al

Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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