Top 61 Caller Jobs in Rochester, Ny

Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Dispatch Associate
AMR —Rochester, NY
- $21.84 - $22.88 an hour
- Full-time
- Entry level
Customer Service Representative
Isaac Heating & Air Conditioning —Rochester, NY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Team Case Assistant - Home Care (Full time, day shift)
Genesee Region Home Care Association Inc —Rochester, NY
- $17.75 - $23.03 an hour
- Full-time
- Medical office experience
- Office
- Home Health
Quick Apply
2d
Front Desk Receptionist
East Ridge Chiropractic —Rochester, NY
- $19.96 - $21.15 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
1d
Transport Dispatcher
HHS Environmental Services, LLC (USA) —Rochester, NY
- $18 an hour
- Part-time
- 18 years or older
- Hospital
- Military
- Disability insurance
- Health insurance
Quick Apply
5d
Appointment Coordinator
Independent Living for Seniors —Rochester, NY
- $17.85 - $20.00 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Computer skills
Quick Apply
2d
Information Specialist (EPA)
Goodwill of the Finger Lakes —Rochester, NY
- $20.63 an hour
- Computer literacy
- Research
- Mid-level
Quick Apply
Administrative Coordinator III
University of Rochester —Rochester, NY
- $19.04 - $26.63 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
Physician Support Rep III
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Service Representative/Part-Time/Bilingual
City of Rochester, NY —Rochester, NY
- $22.23 - $26.71 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
12d
Physician Support Representative
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
13d
Outpatient Access Rep II
University of Rochester —Rochester, NY
- $18.50 - $24.98 an hour
- Full-time
- Surgery
- Word processing
- Administrative experience
Medical Secretary 2
Allied Digestive Health —Rochester, NY
- $19 - $22 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- HIPAA
7d
911 Telecommunicator (HELPS)
City of Rochester, NY —Rochester, NY
- $50,811 - $64,465 a year
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Receptionist- Inpatient Program
Helio Health —Rochester, NY
- $16.50 - $18.00 an hour
- Full-time
- Inpatient
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
12d
Deaf IGNITE Mobile Advocate for Domestic Violence Center
Willow Domestic Violence Center —Rochester, NY
- $22 - $23 an hour
- Weekends as needed
- Background check
- Public speaking
- English
- Health insurance
- Dental insurance
Quick Apply
5d

I want to receive the latest job alert for caller in rochester, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

caller jobs near rochester, ny

Appointment Coordinator jobs in Rochester, NY

Administrative Coordinator jobs in Rochester, NY

Customer Service Representative jobs in Rochester, NY

Call Center Representative jobs in Rochester, NY

Physician jobs in Rochester, NY

Dispatcher jobs in Rochester, NY

Receptionist jobs in Rochester, NY

Front Desk Receptionist jobs in Rochester, NY

Information Specialist jobs in Rochester, NY

Referral Coordinator jobs in Sacramento, CA

Patient Care Coordinator jobs in Boston, MA

Appointment Coordinator jobs in Covina, CA

Appointment Coordinator jobs in Santa Clarita, CA

Appointment Coordinator jobs in Oswego, NY

Appointment Coordinator jobs in Olympia, WA

Administrative Coordinator jobs in Andover, MA

Administrative Coordinator jobs in Providence, RI

Administrative Coordinator jobs in Stockton, CA

Project Coordinator jobs in Orange County, CA

Administrative Coordinator jobs in Columbia, SC

Call Center Representative-2

University of Rochester -
Brighton, NY

Apply Now

Job Details

Part-time
$19.72 - $26.62 an hour

Qualifications

Patient scheduling systems
Patient question and concern management
Medical documentation
Email customer support
Technical support via phone
Electronic health records (EHR) management
Referral services for crisis intervention support
Phone communication
Maintaining patient confidentiality
Emergency plan implementation for disaster response
Patient complaint handling
Incident Escalation
Improving operational efficiency
Phone call screening
High school diploma or GED
Medical administrative support
Healthcare referral management
Billing issue inquiries
Case referral
Phone triage
1 year
Technical support via email
Managing patient records
Escalation handling
Standard operating procedures (SOPs)
Communication skills
Patient scheduling via phone
Email support
Entry level

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

60 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

Department:

500708 CVSL RCPG & Cardiac Rehab

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.72 - $26.62

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

ESSENTIAL FUNCTIONS

Answers large volume of inbound inquiries by phone, email, and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointments, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs to answer inquiries and connect callers.
Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of customer service experience required
Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Apply Now

Refine Your Search

caller jobs in rochester, ny

Call Center Representative-2

Call Center Representative

Call Center Representative II

Call Center Representative III

Dispatch Associate

Customer Service Representative

Team Case Assistant - Home Care (Full time, day shift)

Front Desk Receptionist

Transport Dispatcher

Appointment Coordinator

Information Specialist (EPA)

Administrative Coordinator III

Physician Support Rep III

Service Representative/Part-Time/Bilingual

Physician Support Representative

Outpatient Access Rep II

Medical Secretary 2

911 Telecommunicator (HELPS)

Receptionist- Inpatient Program

Deaf IGNITE Mobile Advocate for Domestic Violence Center

I want to receive the latest job alert for caller in rochester, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected