Senior Principal Consultant - Outsourced Chief Human Resources Officer / Chief People Officer
Managed Services
Hybrid (Some Onsite work in NYS may be required)
Nonexempt Per Diem - up to 19 hours per week
Compensation: $80 to $100 per hour
Put the CARE in your CAREER!
At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.
We are seeking a talented Senior Principal Consultant - Outsourced Chief Human Resources Officer / Chief People Officer to join our team of nearly 500 employees. The Senior Principal Consultant serves as a fractional, senior-level HR/People executive and trusted advisor to client organizations. This role provides executive-level HR leadership on a project or interim basis, supporting organizations through periods of growth, transition, stabilization, or transformation. The outsourced CHRO/CPO consultant will work directly with Executive Directors/CEOs, executive teams, and boards to design and implement people strategies aligned with mission, compliance, and long-term sustainability. Acting in an outsourced CHRO/CPO capacity, this role provides high-level HR/People leadership, strategic workforce planning, oversight of HR and employment compliance, integration of quality improvement, and infrastructure development to strengthen organizational sustainability and performance.
This is a consulting, advisory, and/or technical assistance role. This position does not have direct supervisory authority over client employees or HR staff.
This position represents the highest level of subject matter expertise within the Nonprofit Workforce Strategy and HR team of Managed Services and plays a critical role in:
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Setting workforce and HR/People strategy across multiple client engagements
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Leading complex workforce and HR/People transformation initiatives
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Supporting organizational growth and restructuring
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Driving workforce and HR/People quality improvement systems
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Contributing to business development and revenue growth for the service line
The Senior Principal Consultant operates with a high degree of autonomy and independent judgment, serves as a strategic thought partner to client executive leadership and boards, and influences enterprise-level decision making across client organizations.
This role may also provide mentorship and technical oversight to project team members, including:
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Principal Consultant / Outsourced HR Director
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Senior Consultant / Outsourced Senior HR Manager and Senior HR Business Partner
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Consultant / Outsourced HR Manager and HR Business Partner
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Consultant / Compensation and Total Rewards Analyst
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Associate Consultant / Outsourced HR Generalists
Engagement Model:
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Fractional (e.g., 5–19 hours/week) or project-based consulting
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Interim leadership during transitions or vacancies
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Hybrid: On-site and remote, depending on client needs
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Multi-client portfolio with varied engagements
Specific Project Scopes May Include:
Strategic HR Leadership
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Serve as a trusted advisor to the Executive Director/CEO, executive leadership, and board
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Develop and implement enterprise-wide people strategies aligned with organizational goals
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Assess and strengthen HR infrastructure, policies, and systems
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Lead organizational design, workforce planning, and succession planning efforts
Culture, Engagement & Change Management
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Guide organizations in building equity-focused, trauma-responsive, and inclusive workplace cultures
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Lead culture transformation and change management initiatives
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Support leadership teams in establishing accountability, communication, and performance expectations
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Design and implement employee engagement and retention strategies
HR Operations & Compliance
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Ensure compliance with federal, New York State, and local employment laws and regulations; ensure employment compliance with the client funding and regulatory bodies (including but not limited to NYS DOH, OMH, OASAS, OCFS, OPWDD)
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Oversee and/or design HR practices, including:
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Employee relations
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Performance management systems
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Compensation and benefits structures
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Policy development and employee handbooks
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Mitigate organizational risk through proactive compliance and best practices
Leadership Coaching & Capacity Building
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Provide executive coaching and mentorship to Executive Directors/CEOs and senior leaders
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Support and mentor HR team development (HR Generalists, Directors, HR/People Operations staff)
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Build internal HR capacity and sustainable systems for long-term success
Compensation & Workforce Strategy
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Lead compensation benchmarking, pay equity analysis, and salary structure design
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Address wage compression and internal equity considerations
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Design career pathways, job architecture, and workforce development strategies
Board & Governance Support
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Advise boards and committees on HR strategy, executive compensation, and performance
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Support CEO evaluation processes and leadership succession planning
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Ensure alignment between governance and people strategy
Special Projects & Organizational Transformation
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Lead or support initiatives such as:
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Mergers, acquisitions, or fiscal sponsorship transitions
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Rapid growth or restructuring efforts
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HR audits and compliance reviews
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Implementation of HRIS systems (e.g., Paylocity, Paycor, Paychex, ADP)
SENIOR PRINCIPAL CONSULTANT – VERTICAL SCOPE EXPECTATIONS
The Senior Principal Consultant is expected to:
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Serve as an enterprise-level HR/People strategist for complex and multi-site nonprofit and healthcare organizations
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Lead high-impact engagements involving workforce strategy and risk mitigation
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Provide input into shaping and scaling service offerings within the Human Resources vertical
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Influence CCSI’s strategic growth within Managed Services
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Support the development of scalable systems, repeatable methodologies, and HR/People frameworks for long-term sustainability
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Maintain and leverage high-level strategic partnerships across the nonprofit, healthcare, and government sectors
REQUIRED COMPETENCIES
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Strategic thinking with strong operational execution
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Deep knowledge of federal and New York State employment regulations
- Expertise in organizational development, culture, and change management
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Strong emotional intelligence and relationship-building skills
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Ability to navigate complex, mission-driven environments
EDUCATION AND EXPERIENCE:
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Minimum of a Bachelor’s degree in Business, Human Resources Management, Organizational Development, Healthcare Administration, Public Policy, Public Health, or related field and/or work experience or equivalent education (see CCSI’s Education and Experience Equivalency Chart) and a minimum of 15 years of CHRO/CPO, VP of Human Resources experience or equivalent executive role is required.
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Deep expertise in nonprofit/public sector environments is required.
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SPHR and/or SHRM-SCP certifications are preferred.
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Experience working in ASO, MSO, PEO, or HR Professional Services is preferred.
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Strong strategic, advisory, and coaching capabilities to support and build client organization capacity.
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Excellent customer relationship skills, with the ability to assess needs, troubleshoot problems, develop solutions, and manage expectations.
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Strong written and oral communications skills. Comfortable presenting to groups – both formal and informal.
ADDITIONAL REQUIREMENTS:
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Ability to travel as required or requested to work with CCSI customers.
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Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
At CCSI, you’ll enjoy
Market-competitive compensation
An award-winning Wellness@Work and employee benefits program.
An organization that is committed to racial equity and anti-racist practices.
Continuous professional development opportunities.
A voice in shaping CCSI’s ever-evolving diverse company culture.
We Are CCSI!
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
