Top 70 Client manager Jobs in Rochester, Ny

Client Services Representative
Paylocity —Pittsford, NY
- $26 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Paid training
- Health savings account
1h
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Executive Account Manager
PAYLOCITY CORPORATION —Rochester, NY
- $43,059 - $85,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
PAYLOCITY CORPORATION —Pittsford, NY
- From $26 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
4d
Client Solutions Manager
Butler/Till, Inc. —Rochester, NY
- $92,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Travel
- Paid parental leave
- Paid time off
4d
Client Success Manager (MAPS)
Office Ally —Rochester, NY
- $65,000 - $70,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Business Administration
3d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Employee Benefits Client Relationship Manager
LAWLEY AGENCY, LLC —Rochester, NY
- $71,706.08 - $119,510.13 a year
- Bachelor's degree
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
12d
Manager Client Services Ops- Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
CallTower, Inc. —Rochester, NY
- $68,000 - $80,000 a year
- 6 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
13d
Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
Quick Apply
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
Trane Technologies —Rochester, NY
- $56,936.66 - $82,809.99 a year
- Full-time
- Engineering
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
6d
Global Client Program PMO and Operations Lead
Deloitte —Rochester, NY
- Office
- Master's degree
- 8 years
Customer Service Representative
Multi-Color Corporation —Rochester, NY
- $25 - $30 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
5d
CCBHC Targeted Case Manager
FLACRA —Rochester, NY
- $19 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
Quick Apply
Account Coordinator FT
The Arc of Monroe —Rochester, NY
- $20 - $22 an hour
- Full-time
- OSHA
- Mid-level
- Office
Quick Apply
Arnett House Case Manager
Center for Youth Services —Rochester, NY
- $21 - $22 an hour
- Full-time
- Mid-level
- Master's degree
- Driver's License
Quick Apply
5d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Email
- Azure
- Mid-level
- Windows
Client Service Specialist
EPIC RPS —Rochester, NY
- $21.01 - $29.41 an hour
- Full-time
- Basic math
- Mid-level
- Office
- Health savings account
- Disability insurance
11d

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client manager jobs near rochester, ny

Client Services Representative

Paylocity -
Pittsford, NY

Apply Now

Job Details

Full-time
$26 an hour
1 hour ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Referral program

Qualifications

Computer operation
Interpersonal skills
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Account management
Technical Proficiency

Full Job Description

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Rochester, NY

Compensation: Starting at $26.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Primary Responsibilities

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience

Required

Bachelor’s degree
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once.
Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred

CPP, FPC, APA, and/or SHRM-CP certified
Experience in customer service or previous client interfacing role
Experience in payroll and/or call center environment

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Job Type: Full-time

Pay: $26.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
Health savings account
Paid time off
Paid training
Parental leave
Referral program
Tuition reimbursement
Volunteer time off

Work Location: In person

Apply Now

Refine Your Search

client manager jobs in rochester, ny

Client Services Representative

Client Services Supervisor - Majors

Executive Account Manager

Client Services Representative

Client Solutions Manager

Client Success Manager (MAPS)

Manager Client Services Ops- Enterprise

Employee Benefits Client Relationship Manager

Manager Client Services Ops- Majors

Client Success Manager

Customer Success Manager

Lead Client Services Ops - Growth

Client Services Representative

Global Client Program PMO and Operations Lead

Customer Service Representative

CCBHC Targeted Case Manager

Account Coordinator FT

Arnett House Case Manager

Customer Success Representative

Client Service Specialist

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