Top 1172 Customer experience manager Jobs in Rochester, Ny

Experienced Front Desk Supervisor - On-Site
Panorama Pediatric Group —Rochester, NY
- $19.51 - $26.50 an hour
- Full-time
- Background check
- Private practice
- Microsoft Excel
- Health savings account
- Paid holidays
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2d
General Manager
FleetGenius, LLC —Rochester, NY
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Customer service
- High school diploma or GED
- Health savings account
- AD&D insurance
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Clinical Supply Manager
Kelly Services —Rochester, NY
- $47 an hour
- Online Application
- 5 years
- Project management
- Bachelor's degree
- Paid holidays
- Disability insurance
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Insurance Operations Manager
The Workplace Advisors —Rochester, NY
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
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Executive Account Manager
PAYLOCITY CORPORATION —Rochester, NY
- $43,059 - $85,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
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District Manager
Goodwill of the Finger Lakes —Rochester, NY
- $105,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
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5d
Customer Manager - Wegmans
Mars —Rochester, NY
- $119,040 - $163,680 a year
- Full-time
- Clean driving record
- 5 years
- Merchandising
- Paid holidays
- Health insurance
7d
Staffing Manager, Workforce Staffing
Amazon.com Services LLC —Rochester, NY
- $85,600 - $149,800 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- AD&D insurance
- Health insurance
3d
Manager of OASAS and OPWDD Services
CCSI —Rochester, NY
- $80,000 - $82,000 a year
- Full-time
- Office
- Residential
- Master's degree
Customer Success Manager
Ambrell Corporation —Rochester, NY
- $85,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
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Manager Customer Service (Growth)
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Assistant Hotel General Manager
GF Hotels and Resorts —Rochester, NY
- $70,000 - $80,000 a year
- Mid-level
- 3 years
- Hotel
- Health insurance
- Paid time off
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Service Manager
Garber Honda —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Client Solutions Manager
Butler/Till, Inc. —Rochester, NY
- $92,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Travel
- Paid parental leave
- Paid time off
3d
Hotel General Manager
GF Hotels and Resorts —Rochester, NY
- $120,000 - $150,000 a year
- 5 years
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Employee Benefits Client Relationship Manager
LAWLEY AGENCY, LLC —Rochester, NY
- $71,706.08 - $119,510.13 a year
- Bachelor's degree
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
10d
Service Manager
Acura of Rochester —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
District Asset Protection Manager
Burlington Stores —Webster, NY
- $81,600 - $100,000 a year
- Full-time
- 6 years
- Inventory management
- Merchandising
- Paid holidays
- Disability insurance
4d
Store Manager
Heritage Jewelers —Rochester, NY
- $65,000 - $100,000 a year
- Full-time
- Merchandising
- Mid-level
- In-person
- Paid time off
- Employee discount
Quick Apply
4d

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Experienced Front Desk Supervisor - On-Site

Panorama Pediatric Group -
Rochester, NY

Quick Apply

Job Details

Full-time
$19.51 - $26.50 an hour
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Patient scheduling systems
Teamwork
Microsoft Excel
Microsoft Outlook
Electronic health records (EHR) management
Managing teams in a customer support role
Team leadership
Health insurance policy knowledge
Administrative experience
Supervising experience
Attention to detail
Leading team collaboration initiatives
Healthcare team management
Multi-line phone systems
Typing
Managing patient records

Full Job Description

Full-time: Monday-Friday 7:30-4:30, rotating weekend schedule, holidays, & occasional need for evening.

We are seeking a warm, energetic, mature Front Desk Lead who is highly organized, detail oriented, poised and confident to be the face and voice of our pediatric practice.

Panorama Pediatric Group is a large, yet intimate private medical practice comprised of 9 physicians and 7 nurse practitioners/physician assistants providing compassionate, comprehensive healthcare in collaboration with our patients and their family. Our practice gives patients a quality experience in a warm, personal and professional setting. Our office is located in beautiful Penfield/East Rochester border, convenient to 490.

Position Summary

The Front Desk Leader oversees daily front desk operations in a busy pediatric practice, ensuring every patient and family receives warm, personalized and efficient service. This role combines leadership, administrative expertise, and a strong understanding of pediatric patient needs. The Front Desk Leader supports front desk staff, coordinates workflow, resolves issues, and serves as a key liaison between families, clinical staff, and management.

Key Responsibilities

Patient & Family Experience

Greet patients and families with a friendly, child‑centered approach.
Ensure check‑in, check‑out, and scheduling processes run smoothly.
Address parent concerns promptly and professionally.
Maintain a welcoming, clean, and organized front desk environment.
Preserve confidentiality.

Front Desk Operations

Oversee daily front desk workflow, including appointment scheduling, insurance verification, and patient registration.
Monitor phone queue performance and ensure timely call handling.
Ensure accuracy of patient information, forms, and documentation.
Troubleshoot scheduling conflicts, billing questions, and operational issues.

Leadership & Staff Support

Train, mentor, and support front desk team members.
Assign daily duties and adjust staffing based on patient volume.
Provide real‑time coaching to maintain service standards.
Complete performance evaluations and ongoing staff development.

Collaboration & Communication

Work closely with staff to coordinate patient flow.
Communicate schedule changes, provider availability, and urgent issues.
Serve as the first point of escalation for front desk concerns.

Compliance & Quality Assurance

Ensure adherence to HIPAA and pediatric‑specific privacy standards.
Maintain knowledge of insurance requirements, referrals, and payment procedures.
Support quality improvement initiatives and office policies.

Qualifications

2+ years of medical office or healthcare front desk experience (pediatrics preferred).
Prior leadership or supervisory experience required.
Strong communication and customer‑service skills, especially with families and children.
Proficiency with EMR/EHR systems and multi‑line phone systems
Use Microsoft Office applications (Outlook, Excel, Word, Team) to manage schedules, track data, and support communication.
Ability to multitask in a fast‑paced environment
Knowledge of insurance plans, billing basics, and medical terminology

Key Competencies

Warm, family‑centered communication
Calm under pressure
Organizational strength
Problem‑solving mindset
Team leadership
Constructive feedback
Attention to detail and accuracy
Carry out these duties in a responsible professional and ethical manner; upholding the mission and values of the Practice
Participate in departmental and Practice-wide staff meetings and other training in-service as assigned.
Demonstrate awareness of Practice mission, organizational goals, values, policies and procedures; work effectively across departmental boundaries, represent the Practice in professional manner
Requires the ability to relate to people of diverse backgrounds, cultures, races, sexual orientations and gender identities or expressions.

Skills and Abilities:

Ability to manage a number of concurrent tasks using strong organizational focus to prioritize and resource independently
Ability to adapt to changing schedules and assignments based on the needs of the practice
Analytical and problem-solving skills
Skill in typing 40 wpm
Skill of persistence is needed when necessary
Ability to examine documents for accuracy and completeness
Ability to read, understand and follow oral and written instruction
Ability to communicate effectively and work with others
Knowledge of medical terminology
Knowledge of grammar, spelling, and punctuation
Work in a team environment
Reliable, punctual and approachable
Positive
Ability to guide and mentor others professionally
Ensure productivity & goals are executed and met throughout the day
Uphold policies and procedures and demonstrate these for others being trained

Education and Experience:

Previous medical office experience with clear understanding of workflow and administrative support
Leadership experience required
Experience with Medent system strongly preferred

Physical Requirements:

This role operates in a professional medical office environment.
Frequently operates standard office equipment such as computers, phones, and printers.
Occasionally moves objects up to 20 pounds.
Must be able to remain in a stationary position for up to 90% of the workday.
Ability to sit for extended periods of time.
Occasionally traverses the office to support administrative tasks, communicate with others and access printers and supplies.
Manual dexterity for using an adding machine/calculator and computer keyboard.
Ability to stoop and bend.
Ability to read data on the computer monitor and written documents.

What We Offer:

A supportive, family-focused team environment, and work-life balance.
Competitive compensation and benefits package.
A chance to make a difference in the lives of children and their families every single day.
Benefits - medical/dental/vision/life insurance, 401K, vacation, holiday pay, sick, personal time, pay differential.

Equal Opportunity & Accessibility:

We are an equal opportunity employer and comply with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and New York State Human Rights Law.

Job Type: Full-time

Pay: $19.51 - $26.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

How many years of secretarial/administrative experience do you have in a medical office?

Experience:

Supervisory: 2 years (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Ability to Commute:

Rochester, NY 14625 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in rochester, ny

Experienced Front Desk Supervisor - On-Site

General Manager

Clinical Supply Manager

Insurance Operations Manager

Executive Account Manager

District Manager

Customer Manager - Wegmans

Staffing Manager, Workforce Staffing

Manager of OASAS and OPWDD Services

Customer Success Manager

Manager Customer Service (Growth)

Assistant Hotel General Manager

Service Manager

Manager Client Services Ops- Enterprise

Client Solutions Manager

Hotel General Manager

Employee Benefits Client Relationship Manager

Service Manager

District Asset Protection Manager

Store Manager

I want to receive the latest job alert for customer experience manager in rochester, ny

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