Top 399 Customer experience specialist Jobs in Rochester, Ny

Resolution Specialist
Scott & Associates, PC —Rochester, NY
- $20 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Victor, NY
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Senior HR Specialist
Rotork —Rochester, NY
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Mentoring
Quick Apply
Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Customer Experience Specialist
Tesla —Rochester, NY
- $19.30 - $27.54 an hour
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
5d
Customer Service Specialist/Medical Insurance Billing
Fonte Surgical Supply, Inc. —Rochester, NY
- $18 - $23 an hour
- Full-time
- No experience needed
- Entry level
- Under 1 year
Quick Apply
Call Center Support Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Spanish
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Retirement Plan Conversion Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $65,000 - $97,500 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Digital Retail Customer Specialist
Porsche Audi Rochester —Rochester, NY
- $50,000 - $120,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Commercial Deposit Support Specialist
M&T Bank —Rochester, NY
- $26.00 - $43.34 an hour
- Full-time
- Mid-level
- Office
- 3 years
8d
Salon Customer Experience Specialist - Greece Ridge Ctr
JCPenney —Greece, NY
- $16 - $20 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Sterile Processing Customer Specialist
Steris —Rochester, NY
- $23.09 - $29.88 an hour
- Full-time
- Surgery
- OSHA
- Hospital
7d
Data Support Specialist
Rochester Midland Corporation —Rochester, NY
- $22 an hour
- Temporary
- Computer literacy
- ERP systems
- Research
2d
Human Services Specialist
Rochester Housing Authority —Rochester, NY
- $21.38 - $32.07 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
13d
Information Specialist (EPA)
Goodwill of the Finger Lakes —Rochester, NY
- $20.63 an hour
- Computer literacy
- Research
- Mid-level
Quick Apply
Customer Support Technology Specialist I, EMS
University of Rochester —Rochester, NY
- $55,955 - $78,336 a year
- Full-time
- Microsoft Outlook
- System design
- Research
Digital Retail Customer Specialist
Acura of Rochester —Rochester, NY
- $50,000 - $120,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Digital Retail Customer Specialist
Garber Honda —Rochester, NY
- $50,000 - $120,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Specialist, Full Time
CarMax —Rochester, NY
- $19.00 - $28.50 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- Customer service
- Paid jury duty
- Paid holidays
1d
Service Specialist - Implementation Client Consultant
Paychex —West Henrietta, NY
- $22.02 an hour
- Overtime
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance

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Resolution Specialist

Scott & Associates, PC -
Rochester, NY

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Confidential information handling
Computer literacy
Cultural competency
Productivity software
Grammar Experience
Debt collection negotiation

Full Job Description

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Rochester, NY -based team.

Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
Negotiate payment arrangements based on Firm and client standards
Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
Follow with consumers on missed and returned payments
Exhibit customer service standards consistent with all quality assurance expectations
Meet all monthly collection and production goals
Maintain knowledge of and follow all laws and regulations governing debt collection
Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

Two years of experience in a high-volume call center
Third party/legal debt collection experience preferred
Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
Strong negotiation skills
Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
Ability to multi-task and manage time effectively
Ability to be flexible to adapt and act quickly when urgent matters require it
Ability to maintain professional working relationships in a highly competitive environment
Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
Ability to maintain confidentiality

Benefits

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in rochester, ny

Resolution Specialist

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Senior HR Specialist

Customer Care Specialist

Customer Experience Specialist

Customer Service Specialist/Medical Insurance Billing

Call Center Support Specialist

Retirement Plan Conversion Specialist

Digital Retail Customer Specialist

Commercial Deposit Support Specialist

Salon Customer Experience Specialist - Greece Ridge Ctr

Sterile Processing Customer Specialist

Data Support Specialist

Human Services Specialist

Information Specialist (EPA)

Customer Support Technology Specialist I, EMS

Digital Retail Customer Specialist

Digital Retail Customer Specialist

Customer Specialist, Full Time

Service Specialist - Implementation Client Consultant

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Physical Demands and Work Environment

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