Top 1949 Customer program manager Jobs in Rochester, Ny

Account Manager II
Paylocity —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
5d
Principal, Program Manager
L3Harris Technologies —Rochester, NY
- $133,000 - $247,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Paid holidays
- Disability insurance
1d
Lead, Program Management
L3Harris Technologies —Rochester, NY
- $110,500 - $205,500 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
5h
Property Manager
Confidential —Webster, NY
- $24 - $28 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Deputy Program Manager
L3Harris Technologies —Rochester, NY
- $92,500 - $171,500 a year
- Full-time
- Bachelor's degree
- Contracts
- Senior level
- Paid holidays
- Disability insurance
1d
Customer Program Manager
Gleason —Rochester, NY
- $80,000 - $120,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
PROGRAM MANAGER V
TE Connectivity —Rochester, NY
- $136,000 - $172,000 a year
- Engineering
- Analysis skills
- Product management
- Employee stock purchase plan
- Disability insurance
4d
HR Generalist
QuidelOrtho —Rochester, NY
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- 6 years
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
5d
Customer Sales Lead, Wegmans
Campbell Soup Company —Rochester, NY
- $117,600 - $161,700 a year
- Full-time
- Merchandising
- Mid-level
- Office
- AD&D insurance
- Paid holidays
6d
Physical Therapist - Weekend
UR Medicine Home Care —Webster, NY
- $67,700 - $115,045 a year
- Part-time
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
Speech Language Pathologist (SLP) or CFY Candidate
Rochester Childfirst Network —Rochester, NY
- $34 - $42 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Transportation Operations Manager
Transpo Bus Services —Rochester, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Quick Apply
Registered Nurse - Weekend
UR Medicine Home Care —Webster, NY
- $70,824 - $83,220 a year
- Part-time
- Nursing
- Vital signs
- RN License
- Mileage reimbursement
- Health savings account
Quick Apply
Licensed Optician/Apprentice Optician
Veritas Eyecare Holdings —Rochester, NY
- $28 - $34 an hour
- Full-time
- Up to 50% travel
- Inventory management
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
8d
Hospice RN - Evaluator [4x10 shift]
UR Medicine Home Care —Webster, NY
- $73,652 - $103,854 a year
- Weekends as needed
- Nursing
- RN License
- Hospital
Quick Apply
Sales & Marketing Coordinator
Roechling Medical Lancaster —Rochester, NY
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Referral program
6d
Leasing Specialist / Agent
Conifer Realty LLC —Rochester, NY
- $19 - $22 an hour
- Full-time
- Spanish
- Basic math
- Office
- Wellness program
- Health savings account
Quick Apply
Digital Prepress & Finishing Specialist
Confidential —Macedon, NY
- $23 - $26 an hour
- Full-time
- Mid-level
- 3 years
- No degree
Quick Apply
Mechanic
Gleason —Rochester, NY
- $28.00 - $33.96 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
- 401(k) matching
Quick Apply
Inspector Quality Control II
Gleason —Rochester, NY
- $24 - $30 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k) matching
Quick Apply
12d

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Account Manager II

Paylocity -
Pittsford, NY

Apply Now

Job Details

Full-time
$25 - $28 an hour
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Video conferences (communication methods)
Account management
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience
Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer program manager jobs in rochester, ny

Account Manager II

Principal, Program Manager

Lead, Program Management

Property Manager

Deputy Program Manager

Customer Program Manager

PROGRAM MANAGER V

HR Generalist

Customer Sales Lead, Wegmans

Physical Therapist - Weekend

Speech Language Pathologist (SLP) or CFY Candidate

Transportation Operations Manager

Registered Nurse - Weekend

Licensed Optician/Apprentice Optician

Hospice RN - Evaluator [4x10 shift]

Sales & Marketing Coordinator

Leasing Specialist / Agent

Digital Prepress & Finishing Specialist

Mechanic

Inspector Quality Control II

I want to receive the latest job alert for customer program manager in rochester, ny

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