Top 64 Customer relations manager Jobs in Rochester, Ny

Customer Success Manager
Disguise Technologies Ltd —York, NY
- $95,000 - $110,000 a year
- Hybrid work
- English
- Mid-level
- Travel
Quick Apply
Executive Account Manager
PAYLOCITY CORPORATION —Rochester, NY
- $43,059 - $85,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sales Manager (Manufacturing)
Weco Manufacturing —Ontario, NY
- $85,000 - $95,000 a year
- Marketing
- Contracts
- Senior level
Quick Apply
CS Team Lead I
AeroSafe Global —Rochester, NY
- $21 - $24 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
Manager Customer Service (Growth)
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Experience Specialist
Honeywell —Pittsford, NY
- $53,200 - $66,500 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- 3 years
- Health savings account
- Paid holidays
6d
Manager Client Services Ops- Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Employee Benefits Client Relationship Manager
LAWLEY AGENCY, LLC —Rochester, NY
- $71,706.08 - $119,510.13 a year
- Bachelor's degree
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
7d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Entry-Level Strategic Account Manager - Education
Ronco —Rochester, NY
- $50,800 - $62,500 a year
- Hybrid work
- Clean driving record
- Marketing
- Word processing
- Health savings account
- Paid holidays
Senior Client Solutions Manager
BN, an Augeo company —Rochester, NY
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- 6 years
- Mentoring
- Senior level
- Opportunities for advancement
Customer Service Lead
Raymour and Flanigan —Rochester, NY
- $17 - $24 an hour
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Store discount
- Profit sharing
Quick Apply
National Account Manager - Food Service
Nortera Foods USA Inc. —Rochester, NY
- $105,000 - $130,000 a year
- Remote
- Mid-level
- Travel
- Marketing
- Health savings account
- Paid holidays
Quick Apply
Manager, Managed Services (Payroll)
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
District Sales Manager
Klein Tools —Rochester, NY
- $75,000 - $95,000 a year
- Email
- Microsoft Outlook
- Mid-level
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply
HRO TotalSource (PEO) | District Sale Manager
ADP —Rochester, NY
- $62,700 - $124,700 a year
- Full-time
- Hybrid work
- Military
- Mid-level
- Wellness program
- Disability insurance
8d
Strategic Account Manager - Government
Ronco —Rochester, NY
- $72,000 - $128,000 a year
- Hybrid work
- Clean driving record
- Word processing
- Computer literacy
- Health savings account
- Paid holidays
Territory Account Manager
EquipmentShare —Rochester, NY
- $150,000 - $600,000 a year
- Background check
- Construction site
- Pass drug screening
- Paid holidays
- Relocation assistance
Quick Apply
9d
Account Manager I - Spending Accounts & COBRA (TPA/COBRA)
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Ag Customer Account Manager
LandPro Equipment LLC —Avon, NY
- $65,000 - $150,000 a year
- Clean driving record
- Marketing
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
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Customer Success Manager

Disguise Technologies Ltd
York, NY

Quick Apply

Job Details

$95,000 - $110,000 a year

Benefits

Unlimited paid time off

Qualifications

Customer communication

Full Job Description

Role: Customer Success Manager

Level: Individual Contributor

Reporting into: Head of Success

Department: Customer Excellence

Location: Hybrid, NYC

The Role:

The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.

The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.

They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.

Responsibilities:

Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region.
Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives.
Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts.
Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams.
Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities.
In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion.
Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations.
Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources.
Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required
Make decisions within given tolerance to ensure the success of the account

Success Measures

Customer retention and satisfaction
Product adoption and engagement
Successful delivery of strategic customer initiatives
Executive stakeholder relationships
Customer advocacy
Accurate account health reporting and forecasting

Experience and traits we're looking for:

Extensive experience managing B2B customer relationships and driving customer satisfaction
Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence
Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills
Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices.
Detail-oriented with a focus on delivering high-quality results.
Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support.
An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required).
Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset
Willingness to travel across the US as required

This is the the basic salary range for U.S. based candidates: USD $95-110,000 per year
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values

Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
Hybrid working between home and our offices (dependent on role and location)
Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
Training, coaching & mentoring

Quick Apply

Refine Your Search

customer relations manager jobs in rochester, ny

Customer Success Manager

Executive Account Manager

Sales Manager (Manufacturing)

CS Team Lead I

Manager Customer Service (Growth)

Lead Customer Experience Specialist

Manager Client Services Ops- Majors

Employee Benefits Client Relationship Manager

Manager Client Services Ops- Enterprise

Entry-Level Strategic Account Manager - Education

Senior Client Solutions Manager

Customer Service Lead

National Account Manager - Food Service

Manager, Managed Services (Payroll)

District Sales Manager

HRO TotalSource (PEO) | District Sale Manager

Strategic Account Manager - Government

Territory Account Manager

Account Manager I - Spending Accounts & COBRA (TPA/COBRA)

Ag Customer Account Manager

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