Top 306 Customer service associate Jobs in Rochester, Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
6d
Remote Customer Service/Sales Representative
Agent Alliance —Rochester, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
4d
Customer Service Representative/ Data Entry
KRO Industries LLC —Rochester, NY
- $20 - $23 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Care Center Representative
MVP Health Care —Rochester, NY
- $20.00 - $26.60 an hour
- Full-time
- Spanish
- Microsoft Office
- High school diploma or GED
11d
Part-Time* Airport Agent - Customer Service
Envoy Air Inc. —Rochester, NY
- $16.33 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Service & Support Specialist I
CooperVision —Victor, NY
- $21 an hour
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative | Billing Support
Spectrum —Rochester, NY
- $20.00 - $27.80 an hour
- Weekends as needed
- Computer literacy
- English
- Residential
- Opportunities for advancement
9d
Full-Time* Airport Agent - Customer Service
Envoy Air Inc. —Rochester, NY
- $16.33 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Customer Service Lead
Raymour and Flanigan —Rochester, NY
- $17 - $24 an hour
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Store discount
- Profit sharing
Quick Apply
Account Associate
T-Mobile USA, Inc. —Rochester, NY
- $20 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid parental leave
- AD&D insurance
Customer Service Representative
Framing Technology Inc —Rochester, NY
- $21 - $26 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
4d
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Data Control Clerk II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Customer Service Representative (CSR)
Weitsman Recycling Upstate Shredding —Rochester, NY
- From $19 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Rep II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Customer Service Associate
Walgreens —Irondequoit, NY
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
12d

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Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

customer service associate jobs in rochester, ny

Customer Care Specialist

Call Center Representative

Call Center Representative III

Remote Customer Service/Sales Representative

Call Center Representative II

Customer Service Representative/ Data Entry

Care Center Representative

Part-Time* Airport Agent - Customer Service

Service & Support Specialist I

Customer Service Representative | Billing Support

Full-Time* Airport Agent - Customer Service

Customer Service Lead

Account Associate

Customer Service Representative

Client Service Representative

Data Control Clerk II

Contact Center Customer Care Associate

Customer Service Representative (CSR)

Customer Service Rep II

Customer Service Associate

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