Top 254 Customer solutions specialist Jobs in Rochester, Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Customer Support Specialist
Belden Inc —Rochester, NY
- $63,000 - $85,000 a year
- Hybrid work
- Inventory management
- Word processing
- Writing skills
- Health savings account
- Employee stock purchase plan
Customer Support Technology Specialist I, EMS
University of Rochester —Rochester, NY
- $55,955 - $78,336 a year
- Full-time
- Microsoft Outlook
- System design
- Research
Sterile Processing Customer Specialist
Steris —Rochester, NY
- $23.09 - $29.88 an hour
- Full-time
- Surgery
- OSHA
- Hospital
4d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Victor, NY
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Resolution Specialist
Scott & Associates, PC —Rochester, NY
- $20 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sprinkler Deficiency Sales Specialist
abj Fire Protection Co. —Victor, NY
- $25 - $30 an hour
- Full-time
- Sales
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Industrial Hose & Fluid Solutions Front Counter Associate
Omni Services, Inc. —Rochester, NY
- $21.63 - $31.25 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior HR Specialist
Rotork —Rochester, NY
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Mentoring
Quick Apply
Engineering Services Specialist
Novolex —Canandaigua, NY
- $66,800 - $87,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Business Administration
- Wellness program
- Paid parental leave
14d
Senior Specialist, Integration and Test Engineering
L3Harris Technologies —Rochester, NY
- $88,500 - $164,500 a year
- Overtime
- Microsoft Outlook
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
12d
Specialist, Software Engineering
L3Harris Technologies —Rochester, NY
- $84,500 - $157,500 a year
- Full-time
- System design
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Specialist, Systems Engineering
L3Harris Technologies —Rochester, NY
- $80,500 - $149,500 a year
- Full-time
- Mid-level
- Bachelor's degree
- 2 years
- Paid holidays
- Disability insurance
Learning & Development Trainer – Operations
PAYLOCITY CORPORATION —Pittsford, NY
- $55,800 - $80,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Specialist, Software Engineer
L3Harris Technologies —Rochester, NY
- $97,000 - $207,500 a year
- Full-time
- Computer Science
- Senior level
- Electrical Engineering
- Paid holidays
- Disability insurance
Specialist, Mechanical Engineering
L3Harris Technologies —Rochester, NY
- $76,500 - $142,500 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Specialist, Systems Administrator (Cyber Infrastructure Systems))
L3Harris Technologies —Rochester, NY
- $92,500 - $171,500 a year
- Full-time
- Bachelor's degree
- Senior level
- 4 years
- Paid holidays
- Disability insurance
Electronics Refurbishing & Production Opportunities – Sunnking Sustainable Solutions
Sunnking, Inc. —Bloomfield, NY
- $18 - $20 an hour
- Full-time
- Background check
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Specialist, Mechanical Engineering
L3Harris Technologies —Rochester, NY
- $88,500 - $164,500 a year
- Full-time
- Microsoft Word
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Specialist, Mechanical Engineer - Structural Analyst (Space Systems)
L3Harris Technologies —Rochester, NY
- $76,500 - $142,500 a year
- Full-time
- Analysis skills
- Senior level
- 2 years
- Paid holidays
- Disability insurance
8d

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Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

customer solutions specialist jobs in rochester, ny

Customer Care Specialist

Customer Support Specialist

Customer Support Technology Specialist I, EMS

Sterile Processing Customer Specialist

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Resolution Specialist

Sprinkler Deficiency Sales Specialist

Industrial Hose & Fluid Solutions Front Counter Associate

Senior HR Specialist

Engineering Services Specialist

Senior Specialist, Integration and Test Engineering

Specialist, Software Engineering

Specialist, Systems Engineering

Learning & Development Trainer – Operations

Senior Specialist, Software Engineer

Specialist, Mechanical Engineering

Senior Specialist, Systems Administrator (Cyber Infrastructure Systems))

Electronics Refurbishing & Production Opportunities – Sunnking Sustainable Solutions

Senior Specialist, Mechanical Engineering

Specialist, Mechanical Engineer - Structural Analyst (Space Systems)

I want to receive the latest job alert for customer solutions specialist in rochester, ny

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