Top 31 Direct support specialist Jobs in Rochester, Ny

CDPAS Specialist
Center For Disability Rights —Rochester, NY
- $19.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Health insurance
Quick Apply
Community Support Professional - Full Time
Lifetime Assistance Incorporated —Rochester, NY
- $19.49 - $20.52 an hour
- Overtime
- Driver's License
- Mentoring
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
9d
Behavioral Intervention Specialist
Center for Youth Services —Rochester, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Behavioral Intervention Specialist I - 0010D - (DDA017) - Mon-Fri 9AM-5PM
WellLife Network —New York State
- $70,000 - $72,000 a year
- Monday to Friday
- 5 years
- Mid-level
- Residential
- Wellness program
- Paid holidays
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Behavior Intervention Specialist FT
The Arc of Monroe —Rochester, NY
- $60,200 - $65,200 a year
- Full-time
- Mid-level
- Psychology
- Social Work
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Habilitation Specialist 1
State of New York - People With Developmental Disabilities, Office for —Rochester, NY
- $53,764 - $68,630 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
4d
Remote Support Professional
Heritage Christian Services —Rochester, NY
- $21.40 an hour
- Extended hours
- HIPAA
- Mid-level
- High school diploma or GED
Life Skills Specialist - Shelters
Volunteers of America Upstate NY —Rochester, NY
- $23 - $25 an hour
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Child Life Specialist
University of Rochester —Rochester, NY
- $24.00 - $33.60 an hour
- Weekends as needed
- Hospital
- Mid-level
- 3 years
Life Skills Specialist - PSH
Volunteers of America Upstate NY —Rochester, NY
- $23 - $25 an hour
- Weekends as needed
- Mid-level
- Residential
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Life Skills Specialist
Center for Youth Services —Rochester, NY
- $20 - $21 an hour
- Full-time
- Background check
- Driver's License
- Driving
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Child Life Specialist 1
University of Rochester —Rochester, NY
- $21.40 - $28.89 an hour
- Full-time
- Inpatient
- Bachelor's degree
- Adolescents
Field Service Onsite Relationship Specialist 94403
New York Life —Victor, NY
- $42,500 - $60,000 a year
- Overtime
- Office
- 3 years
- Organizational skills
- Loan repayment program
- Health insurance
Crisis Specialist, Psych
University of Rochester —W Henrietta, NY
- $19.72 - $26.62 an hour
- Weekends as needed
- Spanish
- Psychiatry
- Mid-level
Forensic Intervention Team Specialist (Per Diem)
CCSI —Rochester, NY
- $33.65 an hour
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Doctoral degree
- 5 years
- Flexible spending account
Forensic Intervention Team Specialist (Overnights)
CCSI —Rochester, NY
- $72,000 a year
- Overnight shift
- Experience working with individuals with developmental disabilities
- Doctoral degree
- 5 years
- Flexible spending account
CNA Behavior Specialist
Jewish Home of Rochester —Rochester, NY
- $18.35 - $22.37 an hour
- Full-time
- Residential
- 1 year
- Associate's degree
Quick Apply
Behavioral Intervention Specialist - Penfield Central School District
Center for Youth Services —Penfield, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Behavioral Intervention Specialist - Hilton Central School District
Center for Youth Services —Hilton, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Behavior Intervention Specialist
The Fedcap Group —Rochester, NY
- $60,500 - $64,000 a year
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Residential
- Disability insurance
- Health insurance

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CDPAS Specialist

Center For Disability Rights -
Rochester, NY

Quick Apply

Job Details

Full-time
$19.75 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Disability support services
Microsoft Excel
Microsoft Outlook
Experience working with individuals with disabilities
Zoom
Recruiting

Full Job Description

JOB SUMMARY

The CDPAP Support Specialist assists consumers and their chosen Personal Assistants (PAs) in navigating the Consumer Directed Personal Assistance Program under the PPL fiscal intermediary model. This role is the primary point of contact for enrollment, initial and ongoing training, support, and problem resolution. The CDPAP Support Specialist applies Independent Living Philosophy in all interactions, centering consumer choice and employer authority, and works to ensure seamless, rights-respecting access to personal assistance services.

JOB DUTIES

Guide consumers and their designated representatives through CDPAP enrollment with PPL, including completion of required packets, documentation, and portal setup.
Assist Personal Assistants (PAs) with completion of PPL hiring and onboarding documentation, including I-9 verification, direct deposit enrollment, required training, and access to PPL's employer portal and payroll systems.
Serve as the primary point of contact for consumers and PAs with questions, concerns, or problems related to CDPAP services, including payroll discrepancies, timesheet issues, and system access barriers, providing telephonic, electronic, and in-office support to consumers and PAs.
Review and process any assigned tickets daily, ensuring action is taken on each ticket within one day of receipt, and that all issues ticketed are thoroughly resolved.
Proactively monitor active cases for service disruptions, missed timesheets, authorization gaps, or compliance issues, and take timely action to resolve problems before they affect service delivery. Report any compliance issues or concerns about fraud, waste or abuse to management per CDR policy.
Follow up with Consumers and PAs per request by statewide fiscal intermediary, and report findings to management.
Coordinate with PPL to resolve payroll errors, escalate systemic issues, and ensure accurate and timely payment to Personal Assistants.
Assist consumers in replacing or adding Personal Assistants, including supporting recruitment, re-enrollment, onboarding, and orientation of new PAs to the Consumer's needs and preferences.
Apply independent living philosophy in all Consumer interactions, centering Consumer choice, self-determination, and employer authority over their Personal Assistant(s).
Assist Consumers in navigating disputes with PPL, MCOs, or LDSS, including assisting with complaints, grievances, or fair hearing requests as appropriate.
Communicate with Consumers, PAs, and external partners in plain, accessible language; arrange for interpretation or translation services — including ASL interpretation — as needed by individual Consumers or PAs.
Document all Consumer and PA contacts, case activities, issues, and resolutions accurately and contemporaneously in the organization's systems in compliance with CDR standards and applicable regulations.
Connect consumers and PAs to additional organizational resources including peer support, benefits counseling, and other CDR or RCIL programs as relevant to individual needs.
Participate in regular team meetings, supervision, case review, and required training; maintain current knowledge of CDPAP regulations, PPL policies, and applicable state guidance.
Provide ongoing support and guidance to the consumer in managing Personal Assistants, including guidance in recruitment, interview techniques and development of general supervisory skills.
Implement outreach programs to educate people about personal assistance services and the availability of support through CDR.
Provide core independent living services, including information and referral, independent living skills training, and individual/systems advocacy consistent with CDR policies and management expectations.
Other duties as assigned

SUPERVISION

This position does not have any regular responsibility for the work of others.

IV. TECHNOLOGY/ EQUIPMENT/ TOOLS

Microsoft Office (Word, Excel, PowerPoint): Moderate
Communication Software (Outlook, Zoom, Microsoft Teams): Moderate
PPL Portal: Proficient
ILS Service Documentation System: Proficient

V. WORK CONDITIONS (ENVIRONMENT AND SCHEDULE)

This in-office position operates in a professional office environment with moderate to light noise. Regular office-based schedule is Monday through Friday 9 AM until 5 PM. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

VI. PHYSICAL DEMANDS AND TRAVEL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer. Local travel is required. Some out-of-town travel may be required to participate in work-related meetings, conferences or trainings.

VII. QUALIFICATIONS

1. Education and Experience:

One (1) to three (3) years of experience working with the disability community, or equivalent combination of education, training, and experience.
Associate’s degree in Human Services or relevant field preferred.

2. Skills and Competencies:

Excellent customer service and interpersonal communication skills.
Ability to express empathy and provide support.
Effective documentation skills and attention to detail.
Ability to multi-task and manage priorities.

VIII. NON-DISCRIMINATION

The Center for Disability Rights (CDR) strives to be a participant-controlled, cross-disability organization that is reflective of the communities it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, sex or gender, gender-identity, sexual orientation, income, national origin, race, religion. People with disabilities are encouraged to apply. CDR makes reasonable accommodations for qualified individuals with disabilities.

Pay: $19.75 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Application Question(s):

What is your understanding of the ‘Independent Living Philosophy,’ and how would you apply it when a consumer makes a decision about their personal assistant that you personally disagree with?
Describe a time when you had to advocate for someone’s rights or autonomy, even when it was difficult
What attracted you to working with consumers who self-direct their own care?
This role involves guiding consumers through complex enrollment paperwork. Can you describe your experience with high-volume, accuracy-driven documentation (e.g., I-9 verification, payroll enrollment)?
What is your experience with HRIS, payroll portals, or electronic timekeeping systems? How quickly do you learn new software?
How would you explain the hiring and onboarding process to a Personal Assistant (PA) who is not tech-savvy?
Describe a time when you had to resolve a high-stakes, time-sensitive issue (e.g., payroll not being received). What steps did you take?
This role requires resolving assigned tickets within one day. How do you prioritize your workload to meet strict daily deadlines?

Work Location: In person

Quick Apply

Refine Your Search

direct support specialist jobs in rochester, ny

CDPAS Specialist

Community Support Professional - Full Time

Behavioral Intervention Specialist

Behavioral Intervention Specialist I - 0010D - (DDA017) - Mon-Fri 9AM-5PM

Behavior Intervention Specialist FT

Habilitation Specialist 1

Remote Support Professional

Life Skills Specialist - Shelters

Child Life Specialist

Life Skills Specialist - PSH

Life Skills Specialist

Child Life Specialist 1

Field Service Onsite Relationship Specialist 94403

Crisis Specialist, Psych

Forensic Intervention Team Specialist (Per Diem)

Forensic Intervention Team Specialist (Overnights)

CNA Behavior Specialist

Behavioral Intervention Specialist - Penfield Central School District

Behavioral Intervention Specialist - Hilton Central School District

Behavior Intervention Specialist

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