Top 1630 Manager program operations Jobs in Rochester, Ny

Account Manager II
Paylocity —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
5d
Transportation Operations Manager
Transpo Bus Services —Rochester, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Quick Apply
Operations Manager
Byrne Dairy and Deli —Rochester, NY
- $46,000 - $52,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Principal, Program Manager
L3Harris Technologies —Rochester, NY
- $133,000 - $247,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Paid holidays
- Disability insurance
1d
Property Manager
Confidential —Webster, NY
- $24 - $28 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
PROGRAM MANAGER V
TE Connectivity —Rochester, NY
- $136,000 - $172,000 a year
- Engineering
- Analysis skills
- Product management
- Employee stock purchase plan
- Disability insurance
4d
Customer Program Manager
Gleason —Rochester, NY
- $80,000 - $120,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
Operations Manager
Multi-Color Corporation —West Henrietta, NY
- $125,000 - $130,000 a year
- Full-time
- 7 years
- Engineering
- Research
- Paid holidays
- Disability insurance
Quick Apply
7d
Marketing Operations Manager
Five Star Bank —Rochester, NY
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Computer literacy
- Merchandising
- Health savings account
- Paid holidays
Material Program Manager
Ultra Maritime —Rochester, NY
- $121,888 - $152,360 a year
- Full-time
- 6 years
- Product management
- Experience equivalent to degree accepted
- Wellness program
- Health savings account
6d
Operations Manager
Tuff Shed —Victor, NY
- $80,000 - $85,000 a year
- Full-time
- Sales
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
HR Generalist
QuidelOrtho —Rochester, NY
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- 6 years
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
5d
Operations Manager
CVS Health —Rochester, NY
- $21 - $35 an hour
- Overtime
- Inventory management
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
12d
Maintenance Manager
CBRE —Rochester, NY
- $173,035.20 - $177,320.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
6d
Program Manager Residential - Monroe Campus
Hillside Children’s Center —Rochester, NY
- $70,000 - $110,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
Quick Apply
Program Manager
Corning —Fairport, NY
- $97,542 - $134,121 a year
- Full-time
- Microsoft Excel
- Customer service
- 5 years
- Paid parental leave
- Disability insurance
14d
Sr Manager, Operations - AMZ11127.7
Amazon.com Services LLC - A57 —Rochester, NY
- $135,000 - $182,700 a year
- Full-time
- Business Administration
- 1 year
- Senior level
14d
Program Manager - Supply Chain Mgmt
Avangrid —Rochester, NY
- $116,640 - $145,800 a year
- Office
- 8 years
- Continuous improvement
- Dental insurance
- Tuition reimbursement
6d
Sailing Program Director
Rochester Yacht Club —Rochester, NY
- $65,000 - $80,000 a year
- Weekends as needed
- High school
- Supervising experience
- Travel
- Health savings account
- Relocation assistance
Quick Apply
Physical Therapist - Weekend
UR Medicine Home Care —Webster, NY
- $67,700 - $115,045 a year
- Part-time
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply

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Account Manager II

Paylocity -
Pittsford, NY

Apply Now

Job Details

Full-time
$25 - $28 an hour
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Video conferences (communication methods)
Account management
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience
Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

manager program operations jobs in rochester, ny

Account Manager II

Transportation Operations Manager

Operations Manager

Principal, Program Manager

Property Manager

PROGRAM MANAGER V

Customer Program Manager

Operations Manager

Marketing Operations Manager

Material Program Manager

Operations Manager

HR Generalist

Operations Manager

Maintenance Manager

Program Manager Residential - Monroe Campus

Program Manager

Sr Manager, Operations - AMZ11127.7

Program Manager - Supply Chain Mgmt

Sailing Program Director

Physical Therapist - Weekend

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