Top 496 Senior client services Jobs in Rochester, Ny

Senior Manager Client Services Ops, East-Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Manager Client Services Ops, Enterprise - East
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Healthcare Account Executive - Rochester
A Place for Mom —Rochester, NY
- $80,000 - $115,000 a year
- Full-time
- Remote
- Skilled nursing facility
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services
PRICE WATERHOUSE COOPERS —Rochester, NY
- $91,000 - $321,500 a year
- 6 years
- High school diploma or GED
- Fair chance
- Paid holidays
- Health insurance
VP Market Operations -APP preferred- Hybrid- Must live Upstate NY
Wellbe Senior Medical —Rochester, NY
- $178,000 - $250,000 a year
- Full-time
- Background check
- Google Workspace
- Nursing
10d
Pharmacist In Charge
PharMerica —West Henrietta, NY
- $133,120 - $143,520 a year
- Full-time
- Computer literacy
- Mid-level
- Team management
Civil Field Engineer EIT
CME Associates, Inc. —Rochester, NY
- $24 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health savings account
- Paid holidays
Quick Apply
14d
Mobile Diesel Mechanic
Cox Fleet —Rochester, NY
- $61,200 - $91,800 a year
- Full-time
- Background check
- DOT physical examination
- Mid-level
- Health savings account
- Health insurance
Quick Apply
8d
Senior Roofing and Siding Technician
Oaks Roofing and Siding —Rochester, NY
- $25 - $35 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Fuel card
- Health savings account
Quick Apply
6d
Sr. Electrical Engineer
DDS Companies —West Henrietta, NY
- $120,000 - $175,000 a year
- Online Application
- Background check
- Residential
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Monday - Friday Overnight Mobile Diesel Mechanic
Cox Fleet —Rochester, NY
- $61,100 - $91,700 a year
- Overnight shift
- Background check
- DOT physical examination
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Sales Account Executive
Complete Payroll Processing Inc. —Rochester, NY
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Finance
- Disability insurance
- Health insurance
Quick Apply
Project Surveyor
DDS Companies —West Henrietta, NY
- $26 - $42 an hour
- Urgently hiring
- Background check
- Clean driving record
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
Solution Sales/Technology Consultant
Beyond TalentEdge —Rochester, NY
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
Party Chief (Survey Technician)
Stantec —Rochester, NY
- $67,300 - $97,600 a year
- Full-time
- Clean driving record
- 5 years
- Mid-level
- Wellness program
- Health savings account
Enterprise Sales Development Representative
PAYLOCITY CORPORATION —Pittsford, NY
- $52,500 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Licensed Mental Health Counselor (LMHC-D) - Remote - Spanish Speaking
Brave Health —New York State
- $80,000 - $89,000 a year
- Full-time
- Remote
- LMFT
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Environmental Engineer / Geologist
The LiRo Group —Rochester, NY
- $100,000 - $140,000 a year
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Senior Refrigeration Service Technician - Commercial & Industrial
CoolSys —Rochester, NY
- $21 - $36 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- Paid holidays
Licensed Mental Health Counselor (LMHC-D) - Remote
Brave Health —New York State
- $80,000 - $89,000 a year
- Full-time
- Remote
- LMFT
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d

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Senior Manager Client Services Ops, East-Majors

PAYLOCITY CORPORATION -
Pittsford, NY

Quick Apply

Job Details

Full-time
$98,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Customer communication
Team supervision
Performance management strategy
Talent development
Team development
Supervising experience
Bachelor's degree
Team training
Computer skills
Operational excellence initiatives
Process improvement planning
Business operations

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Senior Manager Client Services Ops, East-Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization. This role is not only dedicated to our commitment to servicing our clients, but also growing our team leads and managers within the service organization.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Managing, the execution of strategic initiatives to achieve expected goals and meet committed service level agreements.
Building a culture of engagement and accountability. Responsible for personnel staffing, morale, measurement, decreasing turnover and employee development.
Responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management.
Responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them.
Ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing. Provide necessary coaching when necessary.
Leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget.
Key examples include customer retention, employee retention, and customer satisfaction.

Education and Experience

Bachelor’s degree required
5+ years in an operational management role in a high-volume environment.
Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required.
Experience managing employees working on both task oriented and project driven tasks a strong plus.
Experience managing tasks in a matrix project management environment is a strong plus.
Experience developing and driving adoption of cross departmental processes preferred.
Experience collecting data and driving development priorities using a data focused approach is a plus.
Experience working with payroll and/or HR data a huge plus!
Extensive experience with a multi-customer product required.
Demonstrated use of a Process Improvement methodology is required.
Strong communication skills with external parties required.

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $98,000 – $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

Quick Apply

Refine Your Search

senior client services jobs in rochester, ny

Senior Manager Client Services Ops, East-Majors

Senior Manager Client Services Ops, Enterprise - East

Healthcare Account Executive - Rochester

Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services

VP Market Operations -APP preferred- Hybrid- Must live Upstate NY

Pharmacist In Charge

Civil Field Engineer EIT

Mobile Diesel Mechanic

Senior Roofing and Siding Technician

Sr. Electrical Engineer

Monday - Friday Overnight Mobile Diesel Mechanic

Sales Account Executive

Project Surveyor

Solution Sales/Technology Consultant

Party Chief (Survey Technician)

Enterprise Sales Development Representative

Licensed Mental Health Counselor (LMHC-D) - Remote - Spanish Speaking

Senior Environmental Engineer / Geologist

Senior Refrigeration Service Technician - Commercial & Industrial

Licensed Mental Health Counselor (LMHC-D) - Remote

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