Top 109 Telephone representative Jobs in Rochester, Ny

Associate Customer Care Representative - Flex
Amica Mutual Insurance Company —Fairport, NY
- $22.11 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Associate Customer Care Representative
Amica Mutual Insurance Company —Fairport, NY
- $22.11 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative
City of Rochester, NY —Rochester, NY
- $46,245 - $59,277 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
9d
Dispatch Associate
AMR —Rochester, NY
- $21.84 - $22.88 an hour
- Full-time
- Entry level
RECEPTIONIST
Mary Cariola Childrens Center, Inc. —Rochester, NY
- $17.34 - $19.47 an hour
- Experience working with individuals with disabilities
- Word processing
- Computer literacy
Quick Apply
10d
Patient Access Associate
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
11d
Parking Svcs Representative
University of Rochester —Rochester, NY
- $18.62 - $23.82 an hour
- Full-time
- High school diploma or GED
- Driver's License
- University
Pt Self-Pay Resoltn Ctr Rep II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Computer literacy
- HIPAA
- Research
Clm Resltion Rep II, Hosp/Prv
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
Insurance Collection Rep III
University of Rochester —Rochester, NY
- $20.34 - $28.51 an hour
- Full-time
- Mid-level
- Office
- Associate's degree
HIM Release of Information Rep III
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Remote
- HIPAA
- Research
- Mid-level
10d
Customer Rep II, Laboratory
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Driver's License
- 1 year
Service Center Clerk II
Estes Express Lines —Rochester, NY
- $21.55 - $24.05 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Pass drug screening
Customer Rep II,Spec Srvcs,Lab
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Driver's License
- 1 year
National Field Support Representative
Spectrum —Rochester, NY
- $20.00 - $27.80 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
- Opportunities for advancement
10d
SEIU Nutrition Assistant
University of Rochester —Rochester, NY
- $18.75 - $25.44 an hour
- Part-time
- Hospital
- English
- High school diploma or GED
Physician Support Representative
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Deaf IGNITE Mobile Advocate for Domestic Violence Center
Willow Domestic Violence Center —Rochester, NY
- $22 - $23 an hour
- Weekends as needed
- Background check
- Public speaking
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- Word processing
- English
Quick Apply
Customer Service Rep(Bilingual a plus!) Fulltime & Great Benefits!
Wilbert's Premium Auto Parts —Williamson, NY
- From $18 an hour
- Weekends as needed
- Bilingual
- Background check
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply

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Associate Customer Care Representative - Flex

Amica Mutual Insurance Company -
Fairport, NY

Quick Apply

Job Details

Full-time
$22.11 an hour

Benefits

Paid parental leave
Paid holidays
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Work from home
Parental leave
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement
Life insurance

Qualifications

High school diploma or GED
Typing

Full Job Description

Description

Associate Customer Service Representative - Flex
Rochester Regional Office
370 Woodcliff Dr. Fairport, NY 14450

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Fairport, NY is seeking an Associate Customer Care Representative to join our Flex team!

Job Overview:

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities:

Conduct professional telephone conversations to service customer accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Assist customers with various billing and policy change transactions over the phone
Gain customer trust and respect by establishing and maintaining effective relationships
Demonstrate a high standard of customer service
Collaborate with others in a team setting

Work Schedule and Salary:

The 40-hour compressed schedule will be one of the following options:

Sunday - Thursday (Monday-Thursday 12pm-8pm, Sunday 7am-3pm)
Tuesday - Saturday (Tuesday-Friday 12pm-8pm, Saturday 8am-4pm)

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $70,040 annually ($33.67hr).

For employees working a flex shift, there is a 15% shift differential, providing an equivalent annual rate of pay of $52,876 and potentially up to $80,546. Shift differential compensation is considered variable compensation and applies only when working eligible schedules. This is subject to change, based on future schedule changes. Amica reserves the right to modify your schedule based on business needs which could impact the shift differential.

Eligibility for the shift differential is determined by compliance with established scheduling criteria.

Additional compensation is also available through our sales bonus plan!

Work from home may be available up to two days a week once trained to work independently.

Total Rewards:

Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company

Qualifications:

High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.

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Refine Your Search

telephone representative jobs in rochester, ny

Associate Customer Care Representative - Flex

Associate Customer Care Representative

Customer Service Representative

Dispatch Associate

RECEPTIONIST

Patient Access Associate

Parking Svcs Representative

Pt Self-Pay Resoltn Ctr Rep II

Clm Resltion Rep II, Hosp/Prv

Insurance Collection Rep III

HIM Release of Information Rep III

Customer Rep II, Laboratory

Service Center Clerk II

Customer Rep II,Spec Srvcs,Lab

National Field Support Representative

SEIU Nutrition Assistant

Physician Support Representative

Deaf IGNITE Mobile Advocate for Domestic Violence Center

Bilingual Customer Service Representative

Customer Service Rep(Bilingual a plus!) Fulltime & Great Benefits!

I want to receive the latest job alert for telephone representative in rochester, ny

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